CarePilot vs Heidi Health (2026)
Heidi is a global scribe with a free tier. It writes notes in more than 110 languages and reports use across more than 190 countries, surfaces cited clinical evidence through Heidi Evidence, and handles patient calls through Heidi Comms. A clinician can start free or take a Clinician seat at $110 a month billed annually after a 14 day trial; EHR integration with systems such as Epic, Oracle Health and athenahealth comes with the Teams plan, priced on request. CarePilot does one EHR in depth. On athenaOne it writes notes into discrete fields, adds codes and problem list changes, and pends orders for signature, with the integration included in its per provider price. For a clinician outside athenahealth, working across languages, or wanting to start free, Heidi is the broader tool. For an athenaOne practice that wants codes and orders written into the chart, CarePilot's narrower focus is the point.
- Field level athenaOne integration included in the price, where Heidi reserves EHR integration for its Teams plan.
- Writes codes and problem list changes and pends orders in the athenaOne queue for signature.
- Adds an inbox product and a chart assistant aimed at the work after the visit.
- A free tier with unlimited ambient documentation, and a 14 day trial of the Clinician plan.
- More than 110 languages and over 200 specialties by its own count.
- ISO 27001, SOC 2 Type II across all five trust criteria, and ISO 42001 for AI management.
- Cited clinical evidence drawing on BMJ Group content through Heidi Evidence.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. CarePilot and Heidi Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | CarePilot | Heidi Health |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | 2023 | 2021 |
| Headquarters | Kansas City, Missouri, United States | Melbourne, Australia |
| Website | carepilot.com | heidihealth.com |
Side by Side
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Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached.
CarePilot sells AI documentation, coding and order drafting to independent and community practices on athenaOne, with DrChrono as a second EHR. During the visit it writes the note into athenaOne's SOAP fields, suggests ICD-10 and CPT codes, and pends labs, imaging, referrals and prescriptions in the order queue for the clinician to sign; Amelia answers questions against the loaded chart, and a separate inbox product triages results, refills and messages. CarePilot names OpenAI, used through Azure, and Anthropic as model providers, deletes visit audio within 24 hours, and holds a SOC 2 Type II report from Prescient Assurance. Pricing is quoted per provider per month after a two week free trial, with no implementation fees. Its outcome figures, including 78 minutes a day and 98 percent ICD-10 accuracy, are its own and carry no method.
Source: AI Health Index, October 2026
Heidi is a global ambient scribe with a free tier, reporting more than 175 million patient interactions across more than 190 countries. Clinician seats are $110 a month billed annually after a 14 day trial, and EHR integration with Epic, Oracle Health, athenahealth and other systems comes with the Teams plan, priced on request. Heidi Evidence answers clinical questions with citations, and Heidi Comms handles patient calls and bookings. Its trust center lists SOC 2 Type II across all five trust criteria, ISO/IEC 27001 and ISO 42001, and its research team has posted medRxiv preprints on note error rates from simulated visits. A business associate agreement is available to every covered entity it works with.
Source: AI Health Index, October 2026
Questions buyers ask
How do CarePilot and Heidi Health differ?
Heidi is a global scribe with a free tier, reporting use across more than 190 countries, with Heidi Evidence for cited clinical questions and Heidi Comms for patient calls. CarePilot focuses on athenaOne, writing notes into discrete fields, adding codes and problem list changes, and pending orders for signature. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
How much do CarePilot and Heidi Health cost?
Heidi's Free plan costs nothing, and a Clinician seat is $110 a month billed annually or $150 monthly after a 14 day trial; Teams, which carries EHR integration, is priced on request. CarePilot quotes one price per provider per month after a two week free trial, with its athenaOne integration included. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
What security attestations do CarePilot and Heidi Health publish?
Heidi lists SOC 2 Type II across all five trust criteria, ISO/IEC 27001:2022, ISO 42001 for AI management, Cyber Essentials Plus and TX-RAMP Level 2 on its trust center. CarePilot holds a SOC 2 Type II report from Prescient Assurance covering May to August 2025, released under a nondisclosure agreement. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Heidi lists its Free and Clinician prices, with Teams priced on request; CarePilot quotes per provider after a free trial. Heidi's EHR integration comes with Teams.
Both companies' usage and time savings figures are their own, and Heidi's error rate studies are preprints by its own research team using simulated visits.