CarePilot vs Commure (2026)
Commure reaches small practices through Commure Scribe, a self serve product priced at $708 a year after a free week, which connects to athenaOne through athenahealth's API. Behind it sits a much larger company selling to health systems: Commure Ambient AI with service levels from AI only notes to real time human documentation, autonomous coding, and revenue cycle services. CarePilot is a single focused product for athenaOne practices. It writes notes, codes and problem list changes into athenaOne fields and pends orders for signature, priced per provider by quote. A practice that wants the lowest listed entry price, or a path to human backed documentation and outsourced billing from one vendor, has reasons to pick Commure. A practice that wants coding and orders staged in athenaOne by a company built around that one EHR has reasons to pick CarePilot.
- Writes codes and problem list changes into athenaOne and pends orders in its queue, beyond the note sections.
- Names OpenAI and Anthropic as its model providers and deletes visit audio within 24 hours.
- A SOC 2 Type II report with a named auditor and audit period, released under a nondisclosure agreement.
- Adds a chart assistant and an inbox product.
- Commure Scribe lists its price: a free seven day trial, then ScribePro at $708 a year.
- Ambient Assist and Ambient Live add specialist review or real time human documentation when AI alone is not enough.
- Autonomous coding, documentation integrity and claims automation from the same company.
- Epic Toolbox designation and integrations with 60+ EHRs.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. CarePilot and Commure are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | CarePilot | Commure |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | 2023 | 2017 |
| Headquarters | Kansas City, Missouri, United States | Mountain View, California |
| Website | carepilot.com | commure.com |
Side by Side
Select any grade to read the note behind it.
Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached.
CarePilot sells AI documentation, coding and order drafting to independent and community practices on athenaOne, with DrChrono as a second EHR. During the visit it writes the note into athenaOne's SOAP fields, suggests ICD-10 and CPT codes, and pends labs, imaging, referrals and prescriptions in the order queue for the clinician to sign; Amelia answers questions against the loaded chart, and a separate inbox product triages results, refills and messages. CarePilot names OpenAI, used through Azure, and Anthropic as model providers, deletes visit audio within 24 hours, and holds a SOC 2 Type II report from Prescient Assurance. Pricing is quoted per provider per month after a two week free trial, with no implementation fees. Its outcome figures, including 78 minutes a day and 98 percent ICD-10 accuracy, are its own and carry no method.
Source: AI Health Index, October 2026
Commure sells ambient documentation that feeds autonomous coding and claims automation, in three service levels from AI only to real time human documentation, and a self serve Commure Scribe for smaller practices at $708 a year after a free week. It lists more than 130 health systems, holds Epic Toolbox designation for Ambient Voice, and says it integrates with 60+ EHRs. Its Business Associate Agreement is published, its trust center states regular SOC 2 Type II examinations, and in September 2026 Commure Ambient AI gained a CE mark as Class I medical device software. Its evidence is a KLAS First Look score of 93.3 and two head to head pilots it reports, with no peer reviewed study.
Source: AI Health Index, October 2026
Questions buyers ask
How do CarePilot and Commure differ for an athenaOne practice?
Commure reaches small practices through Commure Scribe, a self serve product at $708 a year that connects to athenaOne through athenahealth's API, backed by a larger company selling staffed documentation tiers, autonomous coding and revenue cycle services to health systems. CarePilot is a single product built around athenaOne, writing notes, codes and problem list changes into its fields and pending orders for signature. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
Can Commure or CarePilot add human documentation support?
Commure's Ambient Assist adds specialists who review the AI draft, and Ambient Live adds real time human documentation support, both sold to health systems on quoted contracts. CarePilot is software only, with every output presented to the clinician as a draft to edit or discard. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
What do CarePilot and Commure publish about security and contracts?
Commure publishes its Business Associate Agreement and General Terms of Agreement, and its trust center states regular SOC 2 Type II examinations, with the report available to approved reviewers. CarePilot holds a SOC 2 Type II report from Prescient Assurance, names OpenAI and Anthropic as model providers and deletes visit audio within 24 hours, but does not publish its business associate agreement. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Commure Scribe lists its plans; Commure's health system tiers and CarePilot are both quoted.
Both state SOC 2 Type II reports, and Commure publishes its Business Associate Agreement while CarePilot does not. Outcome figures on both sides are the vendors' own.