Abridge vs CarePilot (2026)
Abridge and CarePilot meet on athenaOne but are built for different buyers. Abridge is an enterprise platform sold to health systems, named Best in KLAS for ambient AI in 2025 and 2026 and deepest in Epic; athenahealth agreed in 2025 to offer it through Ambient Notes to smaller health systems and community practices. Its Linked Evidence feature ties every part of a note back to the source audio, and it has added clinical decision support, order capture, coding recommendations and prior authorization. CarePilot is sold to independent and community practices that run athenahealth, priced per provider with a free trial and live in one or two business days. It covers the visit inside athenaOne from end to end: note, codes, pended orders, chart questions and the inbox. A health system standardizing across sites, or one already on Epic, is Abridge's buyer. An athenaOne practice that wants coding and orders inside its own EHR without an enterprise contract is CarePilot's.
- Linked Evidence maps each part of a note to the audio it came from, so any sentence can be checked before signing.
- Peer reviewed and independent evidence, and Best in KLAS for ambient AI in both 2025 and 2026.
- A public trust center with a SOC 2 Type 2 report, a security whitepaper and penetration testing detail.
- Covers outpatient, inpatient and emergency settings, with separate lines for nursing and revenue cycle.
- Priced per provider for practices, with no implementation fees, a free trial and go live in one to two business days.
- Writes codes and problem list changes into athenaOne fields and pends orders in its queue for signature.
- Built around athenahealth first, rated five stars on the athenahealth Marketplace, with more than 400 practices by its own count.
- Adds an inbox product and a chart assistant to the visit work.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Abridge and CarePilot are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Abridge | CarePilot |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | 2018 | 2023 |
| Headquarters | Pittsburgh, Pennsylvania | Kansas City, Missouri, United States |
| Website | abridge.com | carepilot.com |
Side by Side
Select any grade to read the note behind it.
Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached.
Abridge sells enterprise ambient documentation to health systems, with more than 300 partners including Kaiser Permanente, Mayo Clinic and Johns Hopkins, and was named Best in KLAS for Ambient AI in 2025 and 2026. It is embedded in Epic across Haiku, Canto and Hyperdrive, covers outpatient, inpatient and emergency care, and links every part of a note to the source audio through Linked Evidence. Kaiser Permanente's evaluation across more than 1,000 clinicians is published in NEJM AI. The trust center holds a SOC 2 Type 2 report and a public subprocessor list that names OpenAI. No price is published, and the clinician terms cap liability at the greater of $1,000 or twelve months of fees.
Source: AI Health Index, October 2026
CarePilot sells AI documentation, coding and order drafting to independent and community practices on athenaOne, with DrChrono as a second EHR. During the visit it writes the note into athenaOne's SOAP fields, suggests ICD-10 and CPT codes, and pends labs, imaging, referrals and prescriptions in the order queue for the clinician to sign; Amelia answers questions against the loaded chart, and a separate inbox product triages results, refills and messages. CarePilot names OpenAI, used through Azure, and Anthropic as model providers, deletes visit audio within 24 hours, and holds a SOC 2 Type II report from Prescient Assurance. Pricing is quoted per provider per month after a two week free trial, with no implementation fees. Its outcome figures, including 78 minutes a day and 98 percent ICD-10 accuracy, are its own and carry no method.
Source: AI Health Index, October 2026
Questions buyers ask
Who buys Abridge and who buys CarePilot?
Abridge sells enterprise contracts to health systems, more than 300 of them, and is deepest in Epic, with athenahealth offering it through Ambient Notes to smaller health systems and community practices. CarePilot sells to independent and community practices on athenaOne, priced per provider with a two week free trial and live in one or two business days. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
What evidence stands behind Abridge and CarePilot?
Kaiser Permanente's evaluation of Abridge across more than 1,000 clinicians is published in NEJM AI, and Abridge was named Best in KLAS for Ambient AI in 2025 and 2026. CarePilot reports 78 minutes a day returned per provider and 98 percent ICD-10 accuracy from its own customers, without a method, and names twenty customer organizations. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
How do Abridge and CarePilot let a clinician check a draft?
Abridge's Linked Evidence maps every part of a generated note to the source audio, so a clinician can check any sentence before signing. CarePilot presents notes, codes and orders as drafts to edit or discard, pends orders in the athenaOne queue until signed, and states that nothing reaches the chart without a clinician's signature. Graded by AI Health Index against the same capability axes from each vendor's own published materials and the regulatory record, verified October 9, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Abridge sells enterprise contracts negotiated per health system and publishes no price; CarePilot quotes per provider after a free trial.
Abridge's evidence includes peer reviewed studies of its product. CarePilot's time savings and coding figures are its own, with no method attached.