What Changed at Heidi Health

Heidi Health released an impact report analyzing five real-world pilots across Ontario, Canada, involving 333 active clinicians and over 111,000 documented patient visits. The ambient AI scribe saved an average of 13 minutes per visit, while specific institutions such as the Ottawa Institute of CBT experienced a 66 percent reduction in documentation time.

Our read

Clinical and operational evidence from large-scale pilots provides healthcare buyers with validated return on investment and time-savings metrics. Real-world validation at named institutions helps organizations justify the implementation of ambient AI scribes for reducing clinician administrative burden.

Heidi restructured its pricing in February 2026 and moved upmarket. The main paid tier, previously reported near $90 a month, became Clinician at $150 per user per month billed annually, with an Evidence Plus tier reported near $40, a Practice tier adding EHR integrations, and quote based Enterprise plans with SSO and custom hosting. The free tier remains, with unlimited transcription and 10 Pro Actions a month. Sources conflict on some tier amounts.

Our read

This is the single most consequential change for anyone already using or evaluating Heidi. The free and individual tiers remain genuinely usable for trialling the product on real clinic days, which is rare in this category. But two gates moved upmarket: push to chart EHR integration and an organization wide Business Associate Agreement are both reported as available only from the Practice tier upward. For a US organization, that means the entry tiers are not a viable production configuration for PHI handling regardless of how well the scribe performs, and the evaluation should be run against the tier you would actually buy.