Heidi Health vs Tali AI (2026)
For a Canadian practice this is a real shortlist, because Heidi operates Canadian residency and Tali is built for that market alone. Tali has effectively complete coverage of Canadian record systems, which is the harder engineering problem and the thing that usually decides these deployments, and it stores both notes and recordings inside Canada rather than committing only on notes. Heidi brings the wider world: 110 languages and 190 countries, more than 200 specialties, a certification stack spanning ISO/IEC 27001:2022, ISO 9001, SOC 2 Type II across all five trust services criteria, UK Cyber Essentials Plus and ISO 42001, and cited decision support alongside the note. If your record system is on Tali's list and your practice is entirely Canadian, Tali fits more tightly. If you need languages, specialties or a second jurisdiction, Heidi travels and Tali does not. Compare against Heidi's Teams plan, which carries the integration.
- Reach is unusually wide: 110 languages across 190 countries and more than 200 specialties, with region appropriate residency operated per market including Canadian data held in Canada.
- The certification stack is broad and independently examined, covering ISO/IEC 27001:2022 for information security, ISO 9001 for quality management, SOC 2 Type II scoped to all five trust services criteria including privacy, UK Cyber Essentials Plus and ISO 42001 for AI management.
- It has moved beyond documentation into cited clinical decision support, so one subscription covers a second job.
- Coverage of the Canadian record system market is effectively complete, which is a harder achievement than partial coverage of several markets and decides most Canadian deployments.
- Both notes and recordings are stored and processed within Canada, a stronger commitment than note only residency, with configurable options for buyers who need them.
- The insert step is deliberate: the note is generated and edited inside the product, and only then does the clinician choose to place it in the chart.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Heidi Health and Tali AI are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Heidi Health | Tali AI |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | Not recorded | 2020 |
| Headquarters | Melbourne, Australia | Canada |
| Website | heidihealth.com | tali.ai |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Heidi Health
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Clinical evidence
Heidi Health released an impact report analyzing five real-world pilots across Ontario, Canada, involving 333 active clinicians and over 111,000 documented patient visits.
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Pricing / packaging
Heidi restructured its pricing in February 2026 and moved upmarket.
Source
Tali AI
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EHR / interoperability
Tali AI announced a native integration with the Profile Electronic Health Record (EHR) by Intrahealth.
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Product / capability
Tali AI launched 'Call from Tali', a feature allowing clinicians to place outbound patient phone calls directly from the Tali platform.
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Product / capability
Tali AI introduced the ability for clinicians to automatically generate and submit Ontario Health Insurance Plan (OHIP) claims directly through MC EDT within the Tali platform.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Heidi is a global ambient AI scribe that generates structured clinical notes from the patient encounter. It reports more than 175 million patient interactions supported across more than 190 countries, and solutions are published for family medicine, specialists, nurses, mental health, allied health, dentists, veterinarians and trainees.
Source: AI Health Index, August 2026
Tali AI is a Canadian built ambient scribe that has grown into a broader clinical workflow platform, adding dictation, medical search, a forms library that auto populates Canadian government, disability and insurance forms, billing support including Ontario FHO+ time based codes, task management and virtual care.
Source: AI Health Index, August 2026
Questions buyers ask
How do Heidi Health and Tali AI work with the EHR?
For Heidi Health, the Teams integrations reach the main hospital and ambulatory systems. For Epic, Heidi describes ambient documentation, structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku.
With Tali AI, integrations span Accuro, TELUS Collaborative Health Record, Med Access, Oscar Pro, PS Suite, Healthquest and Intrahealth Profile, and the integration pattern is launch inside the record with one click rather than a parallel window and paste. Access is also available on desktop, mobile and Chrome for clinicians whose system is not covered. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
How are Heidi Health and Tali AI priced and sold?
In Heidi Health's case, a Max seat carries five times the usage allowance of a Standard seat for agents and Routines, and costs $299 per user per month billed annually. Scribing and evidence questions never draw on that allowance, and Heidi says it never charges overages.
For Tali AI, a free Personal tier includes 5 ambient scribe sessions and 60 minutes of dictation a month, Premium is CA$45 per month billed annually, Pro is CA$135 per month billed annually, and Enterprise is custom, with a 14 day Pro trial. One structural detail matters: unlimited ambient scribing, the capability most clinicians are evaluating, is unavailable below Pro. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
How do Heidi Health and Tali AI handle patient data?
With Heidi Health, data is never used for secondary purposes such as model training or commercialization, and clinical data is never shared or sold. Identifiable details are removed from transcripts and notes and processed separately from the rest.
In Tali AI's case, data is encrypted in transit and at rest, audio from the ambient scribe is deleted as soon as the transcript is created, and application data is stored in Canada for Canadian users and in the United States for others. On training, the FAQ states the company does not and never will use protected health information to train its AI. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
Which settings and specialties do Heidi Health and Tali AI cover?
For Heidi Health, the company reports around 2.8 million patient visits a week in 110 languages from 190 countries, and states coverage of more than 200 specialties.
With Tali AI, no specialty count or language coverage published. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Neither vendor publishes an accuracy figure, and their available claims are not comparable: Heidi publishes no benchmark at all while Tali offers speed rather than correctness. Neither publishes an accent, dialect or language performance analysis, which matters in a bilingual market.
Heidi publishes a dedicated HIPAA page stating it makes a business associate agreement available to every covered entity it works with, with no tier condition stated, so the practical comparison for a Canadian clinic is Tali's included chart integration against Heidi's, rather than a compliance gap. An earlier version of this note said Heidi gated the agreement behind upper tiers; that claim traced to competitor comparison pages and the vendor's own compliance page says the opposite. Corrected 13 September 2026.