Hello Patient vs Hippocratic AI (2026)
Both run AI voice agents that talk to patients around the clock, for different kinds of calls. Hello Patient's agent, Mia, handles practice operations by voice, text and web chat: answering calls, booking and rescheduling, intake, insurance verification and questions, refill requests, follow up after visits, and recall, referral and billing outreach. Hippocratic AI handles clinical calls that are not diagnostic, for health systems, payers and life sciences companies: follow up after discharge, chronic care check ins, screening and vaccination outreach, adherence and trial enrollment, with clinical judgment escalated to licensed nurses under a published scope. Choose Hello Patient to run a practice's phones; choose Hippocratic AI for clinical outreach between visits.
- The calls are about scheduling, intake, insurance, refills and billing.
- Texts and web chat matter as much as calls.
- Recall and referral outreach should run from the same agent.
- The calls are clinical outreach: follow ups, check ins, adherence and screening.
- A published scope that rules out diagnosis matters to your clinicians.
- You need agents for payer or life sciences programs as well as care delivery.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Hello Patient and Hippocratic AI are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Hello Patient | Hippocratic AI |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2024 | 2023 |
| Headquarters | Austin, Texas, United States | Palo Alto, California |
| Website | hellopatient.com | hippocraticai.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Hello Patient
-
Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Patient-facing generative AI agents for non-diagnostic clinical and administrative calls, sold to health systems, payers and life sciences companies: post-discharge follow up, chronic care check ins, screening and vaccination outreach, intake, scheduling, medication adherence, adverse event intake and clinical trial enrollment and retention, by voice and text in multiple languages.
Source: AI Health Index, September 2026
Questions buyers ask
How do Hello Patient and Hippocratic AI work with the EHR?
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access.
With Hippocratic AI, the home page reports more than 50 EMR integrations including Epic, and the Polaris 3.0 release says the agents have been integrated with Epic, Cerner and Salesforce and can integrate with athenahealth, eClinicalWorks, NextGen, Modernizing Medicine, Allscripts and Meditech. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
How do Hello Patient and Hippocratic AI handle patient data?
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires.
For Hippocratic AI, the company publishes the parts that catch a wrong answer: support models that check medications, labs and escalation during the call, an online judge before a patient is told something and an offline model that re-reads calls, a call supervisor that scores every call, and clinician testing before an agent goes live. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
Which settings and specialties do Hello Patient and Hippocratic AI cover?
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform.
In Hippocratic AI's case, the company lists agents for providers, payers and life sciences across 17 specialty filters and use cases from post-discharge calls and screening outreach to adverse event intake and trial retention, and it names what it will not do: hospice, mental health disorders and children under two. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
What evidence is published for Hello Patient and Hippocratic AI?
Hello Patient's Pulse-MD case reports the missed-call rate across four urgent care locations falling from 26 percent to zero in the first 30 days, with 30 percent containment (calls finished without a person) and 208 staff hours returned.
With Hippocratic AI, the safety framework is a preprint (medRxiv 2025). The headline outcomes are the company's own and come without method: a 30 percent reduction in readmissions, a 360 percent increase in chronic care team capacity, 12 times average ROI, 275 percent more survey returns. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Neither publishes a price, and neither publishes the threshold at which a caller reaches a person. Hippocratic AI's over 95 percent auto pilot figure has no denominator.
Ask both when a caller reaches a person, and how that threshold is set.