Hello Patient vs Paratus Health (2026)
Hello Patient and Paratus Health automate routine patient conversations for outpatient organizations. Hello Patient combines voice, text and chat with expanding referral operations; Paratus emphasizes configurable voice workflows and adds transcription and structured documentation. Hello Patient's Mia handles scheduling, intake, insurance verification, recall and billing outreach. Its Converse Health acquisition adds referral fax processing, chart filing and authorization drafting. Practice rules govern responses, with clinical questions escalated to staff and authorization requests held for review before submission. Named integrations include athenaOne, ModMed and eClinicalWorks. Charges depend on conversation volume across channels, at a rate that is not listed. Paratus supports inbound and outbound calls for appointments, eligibility, reminders and billing. Practices adapt call flows, pilot them with staff and expand across locations, with setup described at roughly three weeks. Its Clove Dental account reports increased bookings across nine clinics without underlying appointment counts or a comparison method. The promise to handle every conversation from beginning to end exceeds the detail available on failed calls and mandatory escalation. Hello Patient fits groups seeking coordinated patient communication plus referral and chart related administration across several channels. Paratus fits practices focusing on voice access, reactivation and configurable call flows, with documentation support in the same offering. Both retain professional responsibility for medical decisions.
- Patient communication spans voice, text and web chat.
- Referral faxes need processing and filing into the chart.
- Authorization drafts should wait for staff review before submission.
- The organization wants usage based pricing by conversation volume.
- Inbound and outbound voice access is the primary task.
- Practice specific call flows need a staff tested pilot.
- Outreach should recover cancellations and reconnect inactive patients.
- Transcription and structured documentation are also relevant.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Hello Patient and Paratus Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Hello Patient | Paratus Health |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2024 | 2024 |
| Headquarters | Austin, Texas, United States | New York, New York, United States |
| Website | hellopatient.com | paratushealth.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, October 2026
Paratus Health builds generative voice agents for outpatient facilities, medical practices, and dental groups. The service handles inbound and outbound patient conversations, including appointment scheduling, intake, insurance eligibility, reminders, and routine billing requests.
Source: AI Health Index, October 2026
Questions buyers ask
How do Hello Patient and Paratus Health work with the EHR?
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access.
With Paratus Health, the privacy policy additionally lists Elation. However, the implementation FAQ says integrations with widely used EHRs are still being built and describes secure exports and API connections as alternatives. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How do Hello Patient and Paratus Health handle patient data?
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires.
For Paratus Health, the privacy policy also permits information use for service improvement. How model training is restricted, when data is deidentified, whether downstream copies are deleted, and how unsafe or fabricated responses are handled technically are all open. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Which settings and specialties do Hello Patient and Paratus Health cover?
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform.
In Paratus Health's case, specialty specific call flows can reflect different locations, hours, providers, and appointment needs. Clove Dental is a named example spanning nine clinics, while other customer accounts identify a specialty or organizational role without a verifiable organization name. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
What evidence is published for Hello Patient and Paratus Health?
Hello Patient's Pulse-MD case reports the missed-call rate across four urgent care locations falling from 26 percent to zero in the first 30 days, with 30 percent containment (calls finished without a person) and 208 staff hours returned.
With Paratus Health, the savings and revenue figures also combine observed claims with annual estimates. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Hello Patient is based in Austin, Texas, and acquired Converse Health in September 2026. Paratus Health is based in New York. Neither has public subscription rates. Paratus materials differ on which EHR integrations are currently available.