Assort Health vs Paratus Health (2026)
For outpatient administration, Assort Health and Paratus Health provide conversational agents that handle access requests and routine patient contact. Assort connects specialty workflows across voice, text, email and chat. Paratus centers on inbound and outbound voice conversations, with intake and clinical documentation alongside calling. Assort's products cover scheduling, referrals, refill requests, outreach and payment resolution. Synapse uses practice history and procedures, while Patient Journey Memory carries context between calls. Two way athenahealth and NextGen connections are named. Agents collect urgency signals and transfer summaries to staff or on call providers. Customer reports describe shorter waits and referral conversion, but do not verify the promise that every caller reaches the correct destination. Paratus supports scheduling, eligibility checks, reminders, routine billing and outreach to inactive patients or canceled appointments. Its implementation includes phone setup, staff testing and expansion across locations. Staff review logged interactions and provide feedback. A nine clinic Clove Dental example reports more bookings within 60 days, without underlying appointment counts or a comparison design. Current materials differ on which EHR integrations are available. Both can complete routine administrative conversations; Paratus explicitly retains medical decisions with healthcare professionals, while detailed escalation boundaries remain incompletely specified. Assort fits organizations coordinating specialty access across several channels and connected tasks. Paratus fits outpatient and dental groups organizing voice access, patient outreach and documentation support around clinic call flows.
- Patient access requires voice, text, email and chat.
- Specialty call handling needs practice history across conversations.
- Referral intake needs a connected scheduling workflow.
- The practice requires named two way athenahealth or NextGen connections.
- Inbound and outbound voice calls are the primary channel.
- Dental or outpatient locations need shared call workflows.
- Canceled appointments and inactive patients need outreach.
- Calling needs to sit alongside intake and SOAP note support.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Assort Health and Paratus Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Assort Health | Paratus Health |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2023 | 2024 |
| Headquarters | San Francisco, California | New York, New York, United States |
| Website | assorthealth.com | paratushealth.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
AI agents for specialty practice and health system patient access, by voice, text, email and chat: inbound scheduling, triage and routing, after-hours coverage, medication refills, intake, referral processing, outbound outreach and care gap campaigns, and payment resolution, sold as four connected products (Concierge, Activate, Orchestrate and Empower).
Source: AI Health Index, October 2026
Paratus Health builds generative voice agents for outpatient facilities, medical practices, and dental groups. The service handles inbound and outbound patient conversations, including appointment scheduling, intake, insurance eligibility, reminders, and routine billing requests.
Source: AI Health Index, October 2026
Questions buyers ask
How do Assort Health and Paratus Health work with the EHR?
For Assort Health, a September 2026 release describes read and write on NextGen Enterprise through NextGen's Platinum API tier, covering appointments, referrals, patient cases, notes, chart alerts, diagnoses and procedures, live at First State Orthopaedics. Epic, Oracle Health, Allscripts, ModMed, Veradigm, eClinicalWorks and MEDENT are listed as supported.
With Paratus Health, the privacy policy additionally lists Elation. However, the implementation FAQ says integrations with widely used EHRs are still being built and describes secure exports and API connections as alternatives. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How are Assort Health and Paratus Health priced and sold?
In Assort Health's case, the company publishes outcome economics (revenue captured per practice, labor capacity) without the cost side.
For Paratus Health, the terms explain that nonpayment can lead to service suspension but do not provide a current base subscription, charging unit, included call allowance, or implementation rate. Customer savings and payback examples concern the value of particular deployments. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How do Assort Health and Paratus Health handle patient data?
With Assort Health, the terms warrant that only de-identified data will be used to train the platform and that de-identified data will not be sold, and they say the platform's machine learning may be improved by processing customer data. The published business associate agreement lets the company deidentify protected health information and use it at its discretion, including for commercial purposes, after the contract ends.
In Paratus Health's case, the privacy policy also permits information use for service improvement. How model training is restricted, when data is deidentified, whether downstream copies are deleted, and how unsafe or fabricated responses are handled technically are all open. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Which settings and specialties do Assort Health and Paratus Health cover?
For Assort Health, the company publishes pages for 17 specialties from orthopedics, dermatology and ophthalmology to behavioral health, oncology and emergency medicine, plus federally qualified health centers, multi-specialty groups and health systems, and says it serves thousands of providers across 23 or more specialties.
With Paratus Health, specialty specific call flows can reflect different locations, hours, providers, and appointment needs. Clove Dental is a named example spanning nine clinics, while other customer accounts identify a specialty or organizational role without a verifiable organization name. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Assort Health is based in San Francisco; Paratus Health is based in New York. Both arrange fees through sales and publish no current rate card. Assort's terms restrict use to the United States, while Paratus names OpenAI, Google Cloud and AWS among processing services.