Assort Health vs Clarus (2026)
Patient communication is the shared job for Assort Health and Clarus, from appointments and outreach to requests needing staff attention. Assort connects specialty patient access tasks across several channels. Clarus combines newer conversational agents with established call routing and an on call clinician workflow. Assort's Concierge, Activate, Orchestrate and Empower products cover scheduling, intake, referrals, refill requests, care gap campaigns and payment resolution. Its Synapse model uses practice context, and Patient Journey Memory carries information between calls. Agents can resolve routine requests or transfer a summary to staff, with urgent calls reaching on call providers. Named customer reports describe reduced waits and automated referrals, without measuring how accurate each urgency or routing decision was. Clarus separates inbound calls, outbound campaigns and provider response through Inbound, Outbound and OnCall. Clinicians receive context and recordings, can return calls without exposing a personal number, and control schedules and fallback routes. Routine messages can wait for the next business day. Its established customer results concern routing and transcription; the conversational agents launched in 2026 have a different scope. Both can escalate concerns, though neither gives a rate for missed or incorrect escalations behind its broad routing promises. Assort fits specialty organizations connecting patient access tasks with practice history across voice, text, email and chat. Clarus fits organizations combining agent conversations with overnight coverage and clinician callbacks.
- Specialty workflows need practice history and persistent patient context.
- Referral processing needs to connect with appointment scheduling.
- Patient access spans voice, text, email and chat.
- Access teams need connected intake, outreach and payment workflows.
- After hours coverage and clinician callbacks are central.
- Providers need recordings and context in a mobile response app.
- Routine requests should enter the next business day's queue.
- Home health call workflows need a Homecare Homebase connection.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Assort Health and Clarus are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Assort Health | Clarus |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2023 | 2013 |
| Headquarters | San Francisco, California | Nashville, Tennessee, United States |
| Website | assorthealth.com | claruscare.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
AI agents for specialty practice and health system patient access, by voice, text, email and chat: inbound scheduling, triage and routing, after-hours coverage, medication refills, intake, referral processing, outbound outreach and care gap campaigns, and payment resolution, sold as four connected products (Concierge, Activate, Orchestrate and Empower).
Source: AI Health Index, October 2026
Clarus provides patient communication software for medical practices, health systems, and home health organizations. It handles calls during office hours and overnight, routes urgent requests to on-call providers, and holds routine messages for staff follow-up. The OnCall app gives clinicians patient context, recordings, and response options, including a return call that masks the clinician's personal phone number.
Source: AI Health Index, October 2026
Questions buyers ask
How do Assort Health and Clarus work with the EHR?
For Assort Health, a September 2026 release describes read and write on NextGen Enterprise through NextGen's Platinum API tier, covering appointments, referrals, patient cases, notes, chart alerts, diagnoses and procedures, live at First State Orthopaedics. Epic, Oracle Health, Allscripts, ModMed, Veradigm, eClinicalWorks and MEDENT are listed as supported.
The presence of a customer in the older announcement establishes Clarus use, but does not by itself confirm that the announced integration was operating there. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How are Assort Health and Clarus priced and sold?
In Assort Health's case, the company publishes outcome economics (revenue captured per practice, labor capacity) without the cost side.
For Clarus, no base subscription, billing unit, usage allowance, or implementation charge is listed. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How do Assort Health and Clarus handle patient data?
With Assort Health, the terms warrant that only de-identified data will be used to train the platform and that de-identified data will not be sold, and they say the platform's machine learning may be improved by processing customer data. The published business associate agreement lets the company deidentify protected health information and use it at its discretion, including for commercial purposes, after the contract ends.
In Clarus' case, training use, deidentification practices, and what is deleted once the period ends are not described. Recordings allow staff to inspect conversations, but the current information does not describe technical safeguards against fabricated responses or a dedicated process for investigating unsafe agent behavior. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Which settings and specialties do Assort Health and Clarus cover?
For Assort Health, the company publishes pages for 17 specialties from orthopedics, dermatology and ophthalmology to behavioral health, oncology and emergency medicine, plus federally qualified health centers, multi-specialty groups and health systems, and says it serves thousands of providers across 23 or more specialties.
With Clarus, the service also targets health systems, multisite organizations, rural clinics, and federally qualified health centers. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Assort Health is based in San Francisco and publishes commercial terms restricting use to the United States. Nashville based Clarus became part of Graham Holdings in 2019. Neither publishes a current rate card or complete implementation charges.