Assort Health vs OhMD (2026)
Assort Health and OhMD both automate patient requests while preserving a route to practice staff. Assort concentrates on specialty access agents trained around practice operations; OhMD combines an AI response layer with a shared communication workspace. Assort's Concierge, Activate, Orchestrate and Empower span inbound calls, outbound outreach, referrals, intake and payments. Synapse uses practice history, procedures and recordings, with Patient Journey Memory carrying context between calls. Connections include bidirectional athenahealth and NextGen integrations. The service escalates urgent calls and summarizes transfers, but its promise that every caller reaches the right team every time exceeds the available routing evidence. OhMD puts calls, texts and web chat into a shared history. Answer collects information, Smart Triage applies configured routing rules, and Conduct coordinates subsequent work. Clinical decisions remain with staff, including nurses handling refill requests. AI and Automation starts at $500 per month with calling usage separate. Its dermatology results describe faster intake resolution without case counts or a measurement protocol. Assort fits specialty groups seeking connected agents across access and referral operations, with practice context informing repeated interactions. OhMD fits practices that want staff communication and automated intake in the same workspace, with a defined starting subscription and patient requests organized around existing clinical teams.
- Specialty access workflows require agents for inbound and outbound conversations.
- Referral processing should connect to appointment scheduling.
- Practice history and procedures should shape the agent's behavior.
- The organization uses athenahealth or NextGen bidirectional connections.
- Staff need a shared inbox spanning calls, texts and web chat.
- Nurse intake needs information collected before a person responds.
- Practice rules should assign requests to existing teams.
- A published subscription starting point helps frame the purchase.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Assort Health and OhMD are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Assort Health | OhMD |
|---|---|---|
| Primary category | Patient Voice Agents | Clinical Inbox & Messaging AI |
| Founded | 2023 | 2014 |
| Headquarters | San Francisco, California | Burlington, Vermont, United States |
| Website | assorthealth.com | ohmd.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
AI agents for specialty practice and health system patient access, by voice, text, email and chat: inbound scheduling, triage and routing, after-hours coverage, medication refills, intake, referral processing, outbound outreach and care gap campaigns, and payment resolution, sold as four connected products (Concierge, Activate, Orchestrate and Empower).
Source: AI Health Index, October 2026
OhMD brings patient calls, text messages, web chat, and staff responses into a shared conversation history. Medical practices, health systems, federally qualified health centers, and payers use it to manage appointment requests, refill intake, and follow-up without splitting each exchange across separate queues.
Source: AI Health Index, October 2026
Questions buyers ask
How do Assort Health and OhMD work with the EHR?
For Assort Health, a September 2026 release describes read and write on NextGen Enterprise through NextGen's Platinum API tier, covering appointments, referrals, patient cases, notes, chart alerts, diagnoses and procedures, live at First State Orthopaedics. Epic, Oracle Health, Allscripts, ModMed, Veradigm, eClinicalWorks and MEDENT are listed as supported.
With OhMD, integration pages also describe patient synchronization and chat writeback for Veradigm and AdvancedMD, while the athenahealth page lists Nextech and Altera TouchWorks examples. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How are Assort Health and OhMD priced and sold?
In Assort Health's case, the company publishes outcome economics (revenue captured per practice, labor capacity) without the cost side.
For OhMD, enterprise has negotiated pricing, volume discounts, minimum commitments, identity management, and custom onboarding. Developer APIs and Conduct are presented through separate sales discussions. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How do Assort Health and OhMD handle patient data?
With Assort Health, the terms warrant that only de-identified data will be used to train the platform and that de-identified data will not be sold, and they say the platform's machine learning may be improved by processing customer data. The published business associate agreement lets the company deidentify protected health information and use it at its discretion, including for commercial purposes, after the contract ends.
In OhMD's case, the trust center lists retention procedures and deletion when customers leave without exposing the detailed schedule. Human escalation and logged conversations support oversight, but model safety evaluations, monitoring for unsafe responses, and the operational response to an AI error are not defined. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Which settings and specialties do Assort Health and OhMD cover?
For Assort Health, the company publishes pages for 17 specialties from orthopedics, dermatology and ophthalmology to behavioral health, oncology and emergency medicine, plus federally qualified health centers, multi-specialty groups and health systems, and says it serves thousands of providers across 23 or more specialties.
With OhMD, specialty workflows include cardiology, dermatology, behavioral health, pediatrics, and other outpatient services. DAWC provides a concrete example of AI medication intake and routing in a multi-site dermatology practice, including refill requests and post-procedure concerns. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Assort Health is based in San Francisco and has no public subscription price. OhMD is based in Burlington, Vermont; calling usage is billed separately from its starting subscription. Neither vendor's operational results establish perfect clinical routing.