Assort Health
Specialty specific AI voice agents for the patient journey: scheduling, intake, triage and routing, referrals, medication refills, document processing, and payments, writing directly to the EHR in real time across more than 20 systems including native Epic and athenahealth integration. The platform is marketed as Assort OS, built on the Synapse proprietary model and trained on a reported 62,000 care protocols and 1.6 million decision pathways across more than 22 specialties. Patient interaction volume is vendor reported and varies across the company's own materials, cited as 180 million on its Crunchbase profile and 190 million elsewhere; trade coverage in October 2025 cited 42 million, so the figure is growing and should be read as directional. Agents include configurable stop logic that triggers a warm handoff when identity cannot be confirmed, required details are missing, or a patient signals clinical urgency.
Capability Axes
The product is the AI agent layer for patient communications, inbound and outbound.
Configurable stop logic disclosed: warm handoff triggered when identity cannot be confirmed, required details are missing, or a patient signals clinical urgency. Escalation criteria described but less formalized than a certification pipeline.
Synapse proprietary model named with training scale disclosed (190 million interactions, 62,000 care protocols, 1.6 million decision pathways) and real time updating described; no model card.
Vendor reported metrics (90 percent plus resolution rate, 99 percent scheduling accuracy, 5 percent appointment volume lift) with automated testing methodology described; no independent validation.
Real time write back across more than 20 EHR and practice management systems documented by the vendor, with native Epic and athenahealth integration named.
More than 22 specialties explicitly enumerated, from orthopedics and dermatology through behavioral health and oncology, with named practice deployments.
Announced Deployments
Publicly announced health system deployments and partnerships. This is a record of announcements, not an assessment of deployment success or scale.
Pricing
Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.
No pricing data has been verified for this vendor. Pricing information will be published here once confirmed through vendor disclosure or third-party estimation.