Assort Health vs Hyro (2026)
Both run AI agents for health system patient access with deep EHR integration, and they are built differently. Assort Health is organized by specialty and sold as four connected products for inbound calls, outbound outreach, orchestration and payment, on its own model, Synapse, and it publishes its business associate agreement. Hyro works across the call center, website, text and mobile apps: scheduling, provider search, refills, MyChart password resets and help desk requests, answering from sources the health system approves and handing complex calls to staff. Choose Assort for specialty practice access with outreach and payments included; choose Hyro to take routine requests off a health system's call center across every channel.
- Your practices are specialty groups and want agents built for their specialty.
- Outbound outreach and payment resolution belong with inbound calls.
- You want to read the business associate agreement before you sign.
- Routine requests are swamping a health system call center.
- Answers should come only from sources your health system approves.
- Password resets and help desk requests should be handled too.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Assort Health and Hyro are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Assort Health | Hyro |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2023 | 2018 |
| Headquarters | San Francisco, California | New York, New York |
| Website | assorthealth.com | hyro.ai |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
AI agents for specialty practice and health system patient access, by voice, text, email and chat: inbound scheduling, triage and routing, after-hours coverage, medication refills, intake, referral processing, outbound outreach and care gap campaigns, and payment resolution, sold as four connected products (Concierge, Activate, Orchestrate and Empower).
Source: AI Health Index, September 2026
Conversational AI agent platform for health systems and payers, covering the call center, website, text messaging and mobile apps. Agents handle appointment scheduling and management, provider and location search, prescription refill requests and status updates, frequently asked questions answered from sources the health system approves, MyChart password resets and IT help desk requests, handing complex calls to staff.
Source: AI Health Index, September 2026
Questions buyers ask
How do Assort Health and Hyro work with the EHR?
For Assort Health, a September 2026 release describes read and write on NextGen Enterprise through NextGen's Platinum API tier, covering appointments, referrals, patient cases, notes, chart alerts, diagnoses and procedures, live at First State Orthopaedics. Epic, Oracle Health, Allscripts, ModMed, Veradigm, eClinicalWorks and MEDENT are listed as supported.
Hyro is listed on Epic's Showroom, where the listing describes appointment scheduling and management, prescription refills, MyChart password resets and provider and location searches, and the home page describes using Epic's APIs for patient record identification, scheduling management and prescription support: reading the record and writing to it. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
How are Assort Health and Hyro priced and sold?
In Assort Health's case, the company publishes outcome economics (revenue captured per practice, labor capacity) without the cost side.
For Hyro, a public return on investment calculator estimates time and cost savings, and the home page claims a 5.5 times return within six months, but neither shows what the product costs. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
How do Assort Health and Hyro handle patient data?
With Assort Health, the terms warrant that only de-identified data will be used to train the platform and that de-identified data will not be sold, and they say the platform's machine learning may be improved by processing customer data. The published business associate agreement lets the company deidentify protected health information and use it at its discretion, including for commercial purposes, after the contract ends.
In Hyro's case, the privacy policy adds that anonymized or de-identified information may be used and shared without restriction, for example to improve the services, and that an internal retention policy prevents perpetual retention, with no periods given. By design the customer defines and restricts the knowledge sources an agent may use, and each foundation model step receives only the context it needs. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
Which settings and specialties do Assort Health and Hyro cover?
For Assort Health, the company publishes pages for 17 specialties from orthopedics, dermatology and ophthalmology to behavioral health, oncology and emergency medicine, plus federally qualified health centers, multi-specialty groups and health systems, and says it serves thousands of providers across 23 or more specialties.
With Hyro, coverage is organized by organization and channel rather than specialty: health systems, federally qualified health centers (sold on multilingual access), children's hospitals and payers (member and agent experience), across calls, websites, text and mobile apps, with an outbound line for ACA and Medicaid coverage renewal outreach. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Neither publishes a price. Assort sorts callers by urgency without stating a regulatory position, and Hyro publishes little about how its own AI is governed.
Ask both for their escalation rules, and how a caller in distress reaches a person.