Attuned Intelligence vs Hello Patient (2026)
Two voice agent companies answering patient phone lines, for different buyers. Attuned Intelligence answers the main lines of community health centers, federally qualified health centers and hospitals around the clock, in the caller's language. It routes calls and manages appointments, and with Epic integration it schedules visits and supports refills. Calls outside defined workflows, with urgent keywords or with signs of distress go to staff, and urgent after hours needs go to the on call provider. Hello Patient serves multi location medical groups and consumer brands, with agents that book, run intake, verify insurance and run outreach. Since September 2026 its agents also read referral faxes into the chart. A community health center that wants to start by forwarding a phone line, and buys through a purchasing group, looks at Attuned. A specialty practice group on athenaOne, ModMed or eClinicalWorks looks at Hello Patient.
- Built for community health centers and hospitals, with multilingual answering and purchasing through CommonWealth Purchasing Group since March 2026.
- Named deployments: Lowell Community Health Center, live in 10 days, and Cambridge Health Alliance, where the agent handles 3,000 to 5,000 calls a day.
- Stated escalation triggers: calls outside defined workflows, urgent keywords and signs of distress go to staff, and urgent after hours needs go to the on call provider or nurse line.
- Front office coverage end to end, from answering and booking to intake, insurance checks, refills and recall outreach, in English and Spanish.
- Published privacy and security terms: a business associate agreement with every client, SOC 2 Type 2, US servers and no training on protected health information.
- A published pricing basis, usage based by conversation volume.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Attuned Intelligence and Hello Patient are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Attuned Intelligence | Hello Patient |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | Not recorded | 2024 |
| Headquarters | Orlando, Florida, United States | Austin, Texas, United States |
| Website | attuned-intelligence.com | hellopatient.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Hello Patient
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Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Attuned Intelligence, based in Orlando, sells a voice AI agent that answers the main phone lines of community health centers, federally qualified health centers and hospitals around the clock, in the caller's language (Spanish, Portuguese and others). Customers start by forwarding a phone line.
Source: AI Health Index, September 2026
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Questions buyers ask
How do Attuned Intelligence and Hello Patient work with the EHR?
Attuned says it integrates with Epic and other systems for scheduling, refills and call notes. The March 2026 announcement of its partnership with CommonWealth Purchasing Group lists verifying identity, canceling and rescheduling appointments, scheduling visits, creating telephone encounters and supporting prescription refill workflows in Epic, and Lowell Community Health Center runs the integration against its own Epic instance.
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Attuned Intelligence and Hello Patient handle patient data?
Attuned's privacy policy (April 2026) says data it processes for customers is handled as their service provider or business associate under the customer agreement, and is shared only with Attuned's own service providers as needed to deliver the service. The FAQ says every call is recorded and transcribed, with recordings, transcripts and QA notes available to the customer.
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Which settings and specialties do Attuned Intelligence and Hello Patient cover?
Attuned sells to community health centers and federally qualified health centers, which its chief executive says are nearly all of its focus, and to hospital and health system main lines, answering daytime and after-hours calls in multiple languages.
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How much do Attuned Intelligence and Hello Patient leave to the clinician?
Attuned's FAQ says the agent escalates automatically to staff, with full call context, when a call falls outside defined workflows, contains urgent keywords or signals distress, and that urgent needs after hours go straight to the on-call provider or nurse line.
With Hello Patient, every interaction is logged for review, and the agents cover every call, text and chat around the clock. Nothing says which protocols let the agent direct a patient itself rather than transfer, or what the patient hears while waiting for a person. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Both records were reviewed on this site in September 2026. Attuned's privacy policy says it acts as its customers' business associate; it publishes no security attestation and no price.
Attuned markets after hours triage, so ask which protocol the agent follows and who decides the calls it does not escalate. Neither publishes performance by caller language, which matters most for the multilingual callers Attuned is built to serve. Calls are recorded, and recording consent obligations sit with the deploying organization.