Artera vs Hello Patient (2026)
A large patient communication platform against a younger agent company built for multi location practices. Artera runs AI agents across voice, text, email and web for more than 1,000 organizations, including health systems and federal agencies, and its own teams build custom agents inside the subscription. Hello Patient, founded in 2024, sells agents led by an assistant called Mia that answer calls, book, run intake, verify insurance and run outreach for medical groups in urgent care, primary care, dermatology, orthopedics and other specialties. Its September 2026 purchase of Converse Health added agents that read referral faxes and file documents into the chart. A health system coordinating communication across the whole patient journey looks at Artera. A multi location practice that wants an agent live quickly, priced by conversation volume, looks at Hello Patient.
- Scale and breadth: more than 1,000 customer organizations and over 2 billion patient interactions a year, across voice, text, email and web.
- Integrations with Epic, Oracle, MEDITECH, athenahealth, eClinicalWorks and NextGen, and a federal edition with FedRAMP High authorization.
- Custom agents built by Artera's own teams inside the subscription, with staff able to take over any conversation.
- Built for multi location medical groups, with integrations to athenaOne, ModMed, eClinicalWorks, AdvancedMD and NextGen, and approved vendor status with Privia Health practices.
- A published commercial basis: pricing is usage based, by conversation volume.
- Plain privacy terms: a business associate agreement with every client, SOC 2 Type 2, US servers and no training on protected health information.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Artera and Hello Patient are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Artera | Hello Patient |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2015 | 2024 |
| Headquarters | Santa Barbara, California | Austin, Texas, United States |
| Website | artera.io | hellopatient.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Artera
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Product / capability
In Artera's 27 October release, its voice AI agents can confirm, cancel or request a reschedule of an appointment during a call, and the change is written back to the appointment.
Source -
Safety / governance
Artera's 21 October release of Artera Harmony Federal Edition added a required emergency triage step to its voice AI agents, enforced in code rather than left to the agent's prompt.
Source -
Product / capability
Artera's 7 October release sends blocked numbers an automated emergency response telling them to call 911 or reach their care team by text or spoken message.
Source
Hello Patient
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Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Artera, formerly WELL Health (a US company unrelated to Canada's WELL Health Technologies), sells a patient communication platform, Artera Harmony, with AI agents across voice, text, email and web. The agents answer calls around the clock; schedule, reschedule and cancel appointments; collect intake forms and medical history; verify insurance; run referral and care gap outreach; and answer billing questions and take payments.
Source: AI Health Index, September 2026
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Questions buyers ask
How do Artera and Hello Patient work with the EHR?
Artera's integrations page names Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway and NextGen, among others, through API, FHIR and HL7v2 connections that carry communication to and from the record, including updating appointment status. MEDITECH sells the integration as its own Expanse Patient Connect product, integrated with its MyHealth portal, and publishes a hospital case study on reduced no-shows.
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Artera and Hello Patient handle patient data?
Artera says it does not use identifiable patient information to train its models. Its marketplace copy also says insights from its 1,000-plus customers continuously improve the platform, which the exclusion does not rule out if de-identified conversations are used; nothing states whether they are, what de-identification method applies to message text and call audio, or whether a customer can opt out.
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Which settings and specialties do Artera and Hello Patient cover?
With Artera, the specialty pages describe workflows rather than results, and the 109-plus languages carry no per-language evidence.
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
What evidence is published for Artera and Hello Patient?
Atlantic Health used Artera's agents to call patients a week before scheduled colonoscopies; over 30 days from February 2026 the company reports a 38 percent reduction in staff time on manual outreach, with 43 percent of patients who answered confirming their identity and 39 percent confirming their appointment.
Hello Patient's Pulse-MD case reports the missed-call rate across four urgent care locations falling from 26 percent to zero in the first 30 days, with 30 percent containment (calls finished without a person) and 208 staff hours returned. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Both publish operating figures that are their own and defined their own way, so they do not compare directly.
Hello Patient's agents escalate clinical questions that fall outside each practice's rules to staff. Artera lets staff take over any conversation, and a customer story describes symptom based triage that routes alarm symptoms to on call clinicians, but it publishes no rule for when an agent hands off. Neither publishes performance by caller language. Ask both what share of contained calls led to another contact within a week.