Artera
Patient communications platform with AI virtual agents across voice, text, and web, formerly WELL Health. Not to be confused with ArteraAI, a separate prostate cancer AI company at artera.ai. The Harmony platform coordinates agentic AI across the patient journey with staff able to take over at any point and full conversation history retained, covering self scheduling, intake, forms, referrals, and billing questions. Flows Agents apply natural language understanding to automate multi step patient conversations, and AI Co-Pilots assist staff with translation, message shortening, and conversation summaries. The company reports more than 1,000 provider organizations including specialty groups, federally qualified health centers, large IDNs, and federal agencies, roughly 2 billion communications annually across 109 languages, and engagement with 100 million patients a year. Artera Government Solutions serves the Department of Veterans Affairs, Department of Defense, and Indian Health Service sites. In May 2026 the company introduced an AI services model pairing the platform with its own build teams. Raised a $65 million growth round in December 2025.
Capability Axes
The virtual agents, Flows Agents, and AI Co-Pilots are model driven and are what the company is now selling against. Held back from A because the underlying asset is an eleven year old patient communications and messaging platform; AI is the current layer on a messaging infrastructure whose value stood before it. The vendor's own framing is instructive: its CEO argues that building AI agents is becoming commoditized and that the moat is domain experience, data, and distribution rather than the models.
Among the clearest autonomy disclosures in the index because the vendor sells the gradient explicitly rather than a single mode. Organizations choose among multiple virtual agent options ranging from staff augmentation to a fully autonomous digital workforce, agentic AI is coordinated across the patient journey with staff brought in when needed, and staff retain full context and control including a complete log of all conversation history. Letting a buyer select the autonomy level, and saying so plainly, is better practice than asserting a single posture.
Scale is substantial and consistently reported across independent trade coverage: roughly 2 billion communications annually and 100 million patients engaged a year. However these are volume metrics, not outcome metrics. The decisive figure for this category, containment rate, was not published, and no independent study of resolution quality or patient outcome was retrieved.
No public pricing. Contact the vendor. Enterprise agreements with provider organizations and federal agencies; no published rate card. The May 2026 AI services model adds a professional services component whose commercial structure is also undisclosed.
Coverage is broad and enumerated: more than 1,000 provider organizations spanning specialty groups, federally qualified health centers, large IDNs, and federal agencies, across 109 languages and every major EHR. FQHC and federal coverage is a genuinely distinct capability, since those environments have procurement and accessibility requirements most vendors do not meet.
Pricing
Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.
| Entry Price | Pricing Basis | BAA Tier | Implementation | Source |
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Contact the vendor
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Enterprise platform agreements; separate AI services engagements | — | — | Vendor Published |
Enterprise agreements with provider organizations and federal agencies. No rate card published. The AI services model introduced in May 2026 adds a professional services component whose commercial structure is separately undisclosed, so buyers should price platform and services distinctly.