Artera vs TeleVox (2026)
Two established patient communication platforms. Artera runs AI agents across voice, text, email and web for more than 1,000 organizations, with named record system integrations, a federal edition, and its own teams building custom agents inside the subscription. TeleVox built its business on automated appointment reminders over more than 30 years. It now leads with WestCX Orchestrate, which it describes as detecting patient intent and sentiment, resolving routine requests in conversation and handing off to staff, across voice, text, email, chat and physical mail. For an organization already sending reminders through TeleVox, adding conversation is continuity. For one choosing a communication platform fresh, compare how each hands off to staff and what each publishes on security.
- One platform across the journey, from scheduling and intake to insurance checks, outreach and payments, with staff able to take over any conversation.
- Named attestations: SOC 2 Type 2, HITRUST and four ISO standards.
- A federal edition with FedRAMP High authorization, serving the VA, the Defense Department and the Indian Health Service.
- Delivery infrastructure built over more than 30 years, including physical mail alongside voice, text, email and chat.
- Epic integration with read and write back through Cadence, MyChart and OpTime workflows, plus Oracle Cerner, NextGen, athenahealth and Allscripts.
- Continuity for existing reminder customers adding a conversational layer.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Artera and TeleVox are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Artera | TeleVox |
|---|---|---|
| Primary category | Patient Voice Agents | Healthcare Administrative Automation |
| Founded | 2015 | Not recorded |
| Headquarters | Santa Barbara, California | Not recorded |
| Website | artera.io | televox.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Artera
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Product / capability
In Artera's 27 October release, its voice AI agents can confirm, cancel or request a reschedule of an appointment during a call, and the change is written back to the appointment.
Source -
Safety / governance
Artera's 21 October release of Artera Harmony Federal Edition added a required emergency triage step to its voice AI agents, enforced in code rather than left to the agent's prompt.
Source -
Product / capability
Artera's 7 October release sends blocked numbers an automated emergency response telling them to call 911 or reach their care team by text or spoken message.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Artera, formerly WELL Health (a US company unrelated to Canada's WELL Health Technologies), sells a patient communication platform, Artera Harmony, with AI agents across voice, text, email and web. The agents answer calls around the clock; schedule, reschedule and cancel appointments; collect intake forms and medical history; verify insurance; run referral and care gap outreach; and answer billing questions and take payments.
Source: AI Health Index, September 2026
TeleVox is a long established patient engagement and communications business, built on automated appointment reminders and now selling an omnichannel platform across voice, SMS, RCS, email, chat and physical mail. The company describes itself as having more than 30 years in patient engagement.
Source: AI Health Index, September 2026
Questions buyers ask
How do Artera and TeleVox work with the EHR?
Artera's integrations page names Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway and NextGen, among others, through API, FHIR and HL7v2 connections that carry communication to and from the record, including updating appointment status. MEDITECH sells the integration as its own Expanse Patient Connect product, integrated with its MyHealth portal, and publishes a hospital case study on reduced no-shows.
With TeleVox, the integration page names Epic and describes reading from and writing back to it through application programming interfaces, including scheduled appointments, status updates and documentation, and naming the Epic modules the workflows touch: Cadence, MyChart and OpTime. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How are Artera and TeleVox priced and sold?
Artera sells an enterprise subscription to provider organizations, and to federal agencies through a General Services Administration Multiple Award Schedule contract. Its solutions page says custom agents built by its AI Service Squads, such as password resets, lab result notifications, prescription refills and insurance verification, are all included in the subscription.
For TeleVox, no rate, unit of charge, tier or minimum appears anywhere, and third party coverage records only that quotes are custom. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Artera and TeleVox handle patient data?
Artera says it does not use identifiable patient information to train its models. Its marketplace copy also says insights from its 1,000-plus customers continuously improve the platform, which the exclusion does not rule out if de-identified conversations are used; nothing states whether they are, what de-identification method applies to message text and call audio, or whether a customer can opt out.
In TeleVox's case, the business associate agreement expressly allows the company to de identify and aggregate protected health information in compliance with HIPAA. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How much do Artera and TeleVox leave to the clinician?
Artera's scheduling agent answers calls around the clock. Agents route complex requests to staff with full context, a warm handoff to a person is demonstrated, staff can take over any conversation and see its full history, and transfer lines are configured for each customer.
With TeleVox, the conversational product answers patient inquiries, manages appointments and handles routine transactions such as bill pay and refill requests, and the company describes a seamless handoff between automation and live staff when needed, so the route to a person is a published part of the design rather than an afterthought. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Neither publishes the rule that decides when a conversation goes to a person, or performance by caller language.
TeleVox's ownership has changed several times, so ask for its privacy and security documents in the current company's name. Artera publishes no price.