Hello Patient vs TeleVox (2026)
An established reminder and communication business against a younger agent company. TeleVox built its business on automated appointment reminders over more than 30 years. It now leads with WestCX Orchestrate, which it describes as detecting patient intent and sentiment, resolving routine requests in conversation and handing off to staff, across voice, text, email, chat and physical mail. Hello Patient, founded in 2024, sells agents led by an assistant called Mia that answer, book, run intake, verify insurance and run outreach for multi location medical groups. Since September 2026 they also read referral faxes into the chart. For an organization already sending reminders through TeleVox, adding conversation is continuity. For a multi location group that wants agents doing front and back office work, Hello Patient is built for that.
- Agents that complete the task across the front office, with back office work added through the Converse Health purchase.
- Published terms: usage based pricing by conversation volume, a business associate agreement with every client, SOC 2 Type 2 and no training on protected health information.
- Integrations with athenaOne, ModMed, eClinicalWorks, AdvancedMD and NextGen, and approved vendor status with Privia Health practices.
- Delivery infrastructure built over more than 30 years, including physical mail alongside voice, text, email and chat.
- Epic integration with read and write back through Cadence, MyChart and OpTime workflows, plus Oracle Cerner, NextGen, athenahealth and Allscripts.
- Continuity for existing reminder customers adding a conversational layer.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Hello Patient and TeleVox are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Hello Patient | TeleVox |
|---|---|---|
| Primary category | Patient Voice Agents | Healthcare Administrative Automation |
| Founded | 2024 | Not recorded |
| Headquarters | Austin, Texas, United States | Not recorded |
| Website | hellopatient.com | televox.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Hello Patient
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Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
TeleVox is a long established patient engagement and communications business, built on automated appointment reminders and now selling an omnichannel platform across voice, SMS, RCS, email, chat and physical mail. The company describes itself as having more than 30 years in patient engagement.
Source: AI Health Index, September 2026
Questions buyers ask
How do Hello Patient and TeleVox work with the EHR?
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access.
With TeleVox, the integration page names Epic and describes reading from and writing back to it through application programming interfaces, including scheduled appointments, status updates and documentation, and naming the Epic modules the workflows touch: Cadence, MyChart and OpTime. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Hello Patient and TeleVox handle patient data?
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires.
For TeleVox, the business associate agreement expressly allows the company to de identify and aggregate protected health information in compliance with HIPAA. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How much do Hello Patient and TeleVox leave to the clinician?
With Hello Patient, every interaction is logged for review, and the agents cover every call, text and chat around the clock. Nothing says which protocols let the agent direct a patient itself rather than transfer, or what the patient hears while waiting for a person.
In TeleVox's case, the conversational product answers patient inquiries, manages appointments and handles routine transactions such as bill pay and refill requests, and the company describes a seamless handoff between automation and live staff when needed, so the route to a person is a published part of the design rather than an afterthought. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Both records were reviewed on this site in September 2026. Hello Patient's agents escalate clinical questions outside each practice's rules; TeleVox hands off to staff and publishes no rule for when.
TeleVox's ownership has changed several times, so ask for its privacy and security documents in the current company's name. Neither publishes results by caller language.