Hello Patient vs Weave (2026)
Two products answering the practice phone, for different practices. Weave sells small and medium practices, about 40,000 locations concentrated in dental and optometry, one platform for phones, texting, reminders, scheduling, forms, insurance verification, payments and reviews. Its AI Receptionist, built on Google Cloud's Gemini Enterprise Agent Platform, answers calls, texts and chats, books directly for qualified dental practice management systems, and hands off to staff with a summary when it cannot answer confidently. Hello Patient sells agents for multi location medical groups and consumer brands across voice, text and web chat, inbound and outbound. Since September 2026 its agents also read referral faxes into the chart. A dental or optometry practice that wants phones, payments and an AI receptionist from one vendor looks at Weave. A multi location medical group that wants agents doing front and back office work looks at Hello Patient.
- Agents that finish the task across the front office, and since September 2026 back office work such as referral faxes and chart filing.
- Published privacy terms: a business associate agreement with every client, SOC 2 Type 2, US servers and no training on protected health information.
- Usage based pricing by conversation volume.
- Phones, texting, scheduling, forms, insurance verification, payments and reviews in one platform, built for dental and optometry.
- Published pricing, with plans from $199 a month.
- A public company listed on the New York Stock Exchange, so its financial position is visible to a practice handing over its phones and payments.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Hello Patient and Weave are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Hello Patient | Weave |
|---|---|---|
| Primary category | Patient Voice Agents | Healthcare Administrative Automation |
| Founded | 2024 | Not recorded |
| Headquarters | Austin, Texas, United States | Lehi, Utah, United States |
| Website | hellopatient.com | getweave.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Hello Patient
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Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Weave
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Product / capability
Weave's integration with CareCredit, Synchrony's patient financing card, is now live.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Weave, based in Lehi, Utah and listed on the New York Stock Exchange as WEAV, sells a patient communications, engagement and payments platform to small and medium healthcare practices, reporting roughly 40,000 customer locations concentrated in dental and optometry, with medical, veterinary and multi location practices alongside. The platform combines practice phones with texting, reminders, online scheduling, digital forms, insurance verification, payments, reviews, email marketing and analytics, integrated with practice management systems.
Source: AI Health Index, September 2026
Questions buyers ask
How do Hello Patient and Weave work with the EHR?
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access.
With Weave, the pricing page lists integrations for dental, medical, optometry and veterinary practice software, and the AI Receptionist page says it books and reschedules appointments in real time into the calendar for qualified dental practice management systems and supported integrated systems, and captures requests for staff elsewhere. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Hello Patient and Weave handle patient data?
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires.
For Weave, the security page describes encryption in transit and at rest with keys managed through Google's key service, and says the company does not use or disclose personal information except as its privacy policy and subscriber agreements permit. The AI Receptionist page says the receptionist is designed to meet HIPAA standards and that its conversational models were trained on real world customer interactions. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Which settings and specialties do Hello Patient and Weave cover?
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform.
In Weave's case, the customer base is concentrated in dental and optometry, with medical and veterinary practices and a growing multi location segment, across roughly 40,000 locations, and the plan comparison carries dental only, optometry only and veterinary only features. Functionally it spans the front office: phones, texting, scheduling, forms, insurance verification, payments, reviews, email marketing and now the AI receptionist. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
What evidence is published for Hello Patient and Weave?
Hello Patient's Pulse-MD case reports the missed-call rate across four urgent care locations falling from 26 percent to zero in the first 30 days, with 30 percent containment (calls finished without a person) and 208 staff hours returned.
With Weave, the company reports roughly 40,000 customer locations in its securities filings, which makes the figure more reliable than a private vendor's claim. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Both records were reviewed on this site in September 2026. Weave describes independent penetration testing and a bug bounty program but publishes no SOC 2 report of its own and no business associate agreement, so ask for both.
Weave's receptionist hands off to staff when it is not confident; Hello Patient's agents escalate clinical questions outside each practice's rules. Neither publishes results by caller language or accent.