Freed vs Heidi Health (2026)
Both self serve scribes publish their prices, so the choice comes down to how each handles compliance and how far each reaches. Freed is built for the US clinician who wants no friction: same day sign up, SOC 2 Type II, a business associate agreement that attaches on every plan, recording deletion the customer controls and an opt out from model training, with more than 32 million visits transcribed. Heidi is global, reporting around 2.8 million visits a week in 110 languages from 190 countries, with residency set by region and Heidi Evidence for cited clinical questions; its HIPAA page makes a business associate agreement available to every covered entity, and EHR integration comes with its Teams plan. If your failure mode is the lowest friction start for a US practice, start with Freed. If it is languages, geographies or specialty breadth, start with Heidi.
- Compliance comes standard, with SOC 2 Type II, a business associate agreement on every plan, recording deletion the customer controls and an opt out from model training.
- There is no deployment project. Clinicians sign up and generate notes the same day with no sales call or annual contract, and Camarena Health rolled Freed out to 55 clinicians across 24 sites without formal implementation.
- Adoption is broad at the small practice end, with more than 25,000 clinicians across over 1,000 organizations and more than 32 million visits transcribed.
- Heidi reports use in 110 languages from 190 countries, with US data held in the US and Canadian information stored only in Canadian data centers.
- Heidi states coverage of more than 200 specialties, where Freed centers on primary care and general practice.
- The platform reaches past documentation. Heidi Evidence answers clinical questions with citations from BMJ Group content, and Heidi Comms coordinates patient calls, bookings and follow ups.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Freed and Heidi Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Freed | Heidi Health |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Headquarters | San Francisco, California | Melbourne, Australia |
| Website | getfreed.ai | heidihealth.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Freed is a self serve ambient scribe: a clinician can sign up and generate notes the same day with no sales call, no IT deployment and no annual contract. It reports more than 26,000 clinicians, more than 1,300 clinics and more than 32 million patient visits transcribed. It records on phone, desktop or tablet, returns a structured SOAP note within a minute or two, and publishes its pricing in full.
Source: AI Health Index, July 2026
Heidi is a global ambient AI scribe that generates structured clinical notes from the patient encounter. It reports more than 175 million patient interactions supported across more than 190 countries, and solutions are published for family medicine, specialists, nurses, mental health, allied health, dentists, veterinarians and trainees.
Source: AI Health Index, July 2026
Questions buyers ask
How do Freed and Heidi Health work with the EHR?
Freed says it works with dozens of browser based systems and works best on SimplePractice, PracticeFusion, Tebra, Elation, Therapy Notes, Athena, Optimantra, Kipu, Aarista and DrChrono, with support for new EHRs added monthly. Installing it takes less than a minute and needs no IT support, and it is part of the Premier plan.
With Heidi Health, the Teams integrations reach the main hospital and ambulatory systems. For Epic, Heidi describes ambient documentation, structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
How are Freed and Heidi Health priced and sold?
In Freed's case, a seven day free trial opens the Premier features with no credit card needed. Eligible students, residents, trainees and fellows can get 12 months of Core at no cost, or up to 50 percent off monthly Premier for 24 months.
For Heidi Health, a Max seat carries five times the usage allowance of a Standard seat for agents and Routines, and costs $299 per user per month billed annually. Scribing and evidence questions never draw on that allowance, and Heidi says it never charges overages. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
How do Freed and Heidi Health handle patient data?
With Freed, audio is held until the note and its quality checks are complete, then deleted automatically. Clinicians can edit or delete notes at any time, or set them to delete automatically after 30 days.
In Heidi Health's case, data is never used for secondary purposes such as model training or commercialization, and clinical data is never shared or sold. Identifiable details are removed from transcripts and notes and processed separately from the rest. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
Which settings and specialties do Freed and Heidi Health cover?
Freed's site has specialty pages for nurse practitioners, family medicine, internal medicine, psychiatry, mental health, pediatrics, functional medicine and OB/GYN. Every plan includes specialty specific templates, and the homepage claims 98 percent recall on medical terms across more than 30 specialties.
With Heidi Health, the company reports around 2.8 million patient visits a week in 110 languages from 190 countries, and states coverage of more than 200 specialties. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Volume figures for both vendors are vendor published. Freed's EHR Push works through a Chrome extension with no native API or structured field write back. Heidi's published evidence is three medRxiv preprints by its own research team using simulated visits or synthetic speech, and Freed publishes no peer reviewed study or controlled evaluation.