Freed vs Heidi Health (2026)
The two self serve scribes both publish full pricing, which almost nobody else in this category does, so the choice comes down to compliance posture against global breadth. Freed is built for the US clinician who wants zero friction and clean compliance: sign up and generate notes the same day, SOC 2 Type II, a HIPAA Business Associate Agreement by default, automatic deletion of recordings, and an opt out from model training, with more than 32 million visits transcribed. Heidi is the global platform: a reported 2.5 million consults a week across 110 languages, 190 countries, and over 200 specialties, now expanding past documentation with Heidi Evidence surfacing cited decision support from BMJ and NICE at the point of care. The compliance split matters: Freed's BAA comes standard, while Heidi's HIPAA posture grades C on this index, so US practices should evaluate on the tier they would actually contract. If your failure mode is PHI terms you have to negotiate, start with Freed. If your failure mode is languages, geographies, or specialty breadth, start with Heidi.
- Compliance comes standard: SOC 2 Type II, a HIPAA Business Associate Agreement by default, automatic deletion of recordings, and an opt out from model training, graded A on this index's HIPAA axis.
- Zero deployment is the feature: sign up and generate notes the same day with no sales call, no IT project, and no annual contract; community health center Camarena Health deployed 55 clinicians across 24 sites without formal implementation.
- Volume proof at the solo tier: more than 25,000 clinicians across over 1,000 organizations and 32 million plus visits transcribed, with pricing fully published.
- Language and geography decide it: a reported 2.5 million consults a week across 110 languages and 190 countries, the broadest coverage in the category.
- Specialty breadth beyond primary care: more than 200 specialties, against Freed's stated weakness in procedure heavy documentation outside primary care.
- The platform is expanding under you: Heidi Evidence surfaces cited clinical decision support from BMJ, NICE, and HealthPathways at the point of care, and Heidi Comms coordinates patient calls, on a company that raised a $65 million Series B in late 2025.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Freed and Heidi Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Freed | Heidi Health |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | 2022 | Not recorded |
| Headquarters | San Francisco, California | Melbourne, Australia |
| Website | getfreed.ai | heidihealth.com |
Side by Side
Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached. Generated from this pair’s live capability grades, so it moves when a grade moves.
The AI Health Index awards Freed its top capability grade on several axes, including AI Centrality, HIPAA and BAA Posture and Security Certifications and Trust Center. Set against Heidi Health, Freed grades higher on Model Supply Chain Disclosure and HIPAA and BAA Posture. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, July 2026
The AI Health Index awards Heidi Health its top capability grade on several axes, including AI Centrality, AI Safety and PHI Stewardship and Security Certifications and Trust Center. Set against Freed, Heidi Health grades higher on several axes, including AI Safety and PHI Stewardship, AI Governance and Bias Disclosure and AI Liability and Recourse. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, July 2026
Questions buyers ask
Should we choose Freed or Heidi Health?
On the axes where the AI Health Index separates them, Freed grades higher on Model Supply Chain Disclosure and HIPAA and BAA Posture, and Heidi Health grades higher on several axes, including AI Safety and PHI Stewardship, AI Governance and Bias Disclosure and AI Liability and Recourse. Heidi Health leads on the greater share of scored axes, but the split means the decision turns on which constraint is binding rather than on an overall winner.
Where do Freed and Heidi Health differ most?
The widest separation the AI Health Index records between Freed and Heidi Health is on HIPAA and BAA Posture, where Freed grades A and Heidi Health grades C. That axis sits in the Regulatory and Compliance group, so it should carry the most weight for a buyer whose binding constraint is where regulatory exposure sits and who carries it.
Where do Freed and Heidi Health grade the same?
The AI Health Index grades Freed and Heidi Health the same on several axes, including AI Centrality, Autonomy and Oversight Model and Model and Technology Transparency. Neither holds an advantage the index can evidence on those axes, so they should not carry weight in a selection between these two.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Volume figures for both vendors are vendor published, including Heidi's 2.5 million weekly consults and Freed's 32 million transcribed visits. Freed's integration tradeoff is stated by third party review: EHR Push works through a browser extension with no native API write back, so structured field level integration is out of scope. Heidi's HIPAA posture grades C on this index; US organizations should confirm Business Associate Agreement coverage on their contracted tier before deployment. Heidi's clinical evidence grades C and Freed's is unassessed here; neither has a peer reviewed outcome study on record with this index.