Freed vs Heidi Health
The two self serve scribes both publish full pricing, which almost nobody else in this category does, so the choice comes down to compliance posture against global breadth. Freed is built for the US clinician who wants zero friction and clean compliance: sign up and generate notes the same day, SOC 2 Type II, a HIPAA Business Associate Agreement by default, automatic deletion of recordings, and an opt out from model training, with more than 32 million visits transcribed. Heidi is the global platform: a reported 2.5 million consults a week across 110 languages, 190 countries, and over 200 specialties, now expanding past documentation with Heidi Evidence surfacing cited decision support from BMJ and NICE at the point of care. The compliance split matters: Freed's BAA comes standard, while Heidi's HIPAA posture grades C on this index, so US practices should evaluate on the tier they would actually contract. If your failure mode is PHI terms you have to negotiate, start with Freed. If your failure mode is languages, geographies, or specialty breadth, start with Heidi.
- Compliance comes standard: SOC 2 Type II, a HIPAA Business Associate Agreement by default, automatic deletion of recordings, and an opt out from model training, graded A on this index's HIPAA axis.
- Zero deployment is the feature: sign up and generate notes the same day with no sales call, no IT project, and no annual contract; community health center Camarena Health deployed 55 clinicians across 24 sites without formal implementation.
- Volume proof at the solo tier: more than 25,000 clinicians across over 1,000 organizations and 32 million plus visits transcribed, with pricing fully published.
- Language and geography decide it: a reported 2.5 million consults a week across 110 languages and 190 countries, the broadest coverage in the category.
- Specialty breadth beyond primary care: more than 200 specialties, against Freed's stated weakness in procedure heavy documentation outside primary care.
- The platform is expanding under you: Heidi Evidence surfaces cited clinical decision support from BMJ, NICE, and HealthPathways at the point of care, and Heidi Comms coordinates patient calls, on a company that raised a $65 million Series B in late 2025.
Side-by-Side
| Axis | F Freed |
H Heidi Health |
|---|---|---|
| AI Centrality | ||
| Autonomy and Oversight Model | — | — |
| Model and Technology Transparency | — | — |
| Clinical and Operational Evidence | — | |
| AI Safety and PHI Stewardship | — | |
| HIPAA and BAA Posture | ||
| Security Certifications and Trust Center | — | |
| FDA and Regulatory Status | — | — |
| AI Governance and Bias Disclosure | — | — |
| EHR and Interoperability Depth | ||
| Deployment Model and Data Residency | — | — |
| Commercial Transparency | ||
| Setting and Specialty Coverage |
Volume figures for both vendors are vendor published, including Heidi's 2.5 million weekly consults and Freed's 32 million transcribed visits. Freed's integration tradeoff is stated by third party review: EHR Push works through a browser extension with no native API write back, so structured field level integration is out of scope. Heidi's HIPAA posture grades C on this index; US organizations should confirm Business Associate Agreement coverage on their contracted tier before deployment. Heidi's clinical evidence grades C and Freed's is unassessed here; neither has a peer reviewed outcome study on record with this index.