EliseAI vs Hello Patient (2026)
Both run a practice's front desk with AI agents across voice, text and chat, around the clock, and they cover much of the same work. EliseAI for Healthcare schedules and fills cancellations in the EHR, runs recall, reminder and waitlist calls, collects insurance and intake, and answers billing questions with secure payment links, routing other calls to the practice. Hello Patient's agent, Mia, answers calls, books and reschedules, runs intake, verifies insurance and answers insurance questions, takes refill requests, follows up after visits, and runs recall, referral and billing outreach. The differences are in emphasis. Choose EliseAI to keep the calendar full; choose Hello Patient when refills and follow up after visits matter as much as scheduling.
- Cancelled slots should be filled from a waitlist automatically.
- Billing questions should end with a secure payment link.
- You want business associate status stated in the vendor's policies.
- Refill requests and follow up after visits should be handled by the agent.
- Insurance questions should be answered on the call.
- Referral outreach should run from the same agent.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. EliseAI and Hello Patient are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | EliseAI | Hello Patient |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | Not recorded | 2024 |
| Headquarters | New York, New York | Austin, Texas, United States |
| Website | eliseai.com | hellopatient.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Conversational AI for healthcare practice operations. Since September 2026 the voice agent runs on OpenAI's GPT-Live-1 full-duplex voice model, with EliseAI as an early design partner. Partnership pages cover athenahealth and eClinicalWorks practices, and the company names customers in dermatology and OB/GYN.
Source: AI Health Index, September 2026
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Questions buyers ask
Which settings and specialties do EliseAI and Hello Patient cover?
For EliseAI, the healthcare pages cover women's health, dermatology, ophthalmology, orthopedics and primary care, practices on athenahealth and eClinicalWorks, and channels across voice, text, email and web chat; named results come from dermatology and OB/GYN practices. Healthcare is one of the company's two businesses, alongside property management.
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
How much do EliseAI and Hello Patient leave to the clinician?
In EliseAI's case, no rule says which calls go to a person or what the caller hears when no one is available.
For Hello Patient, every interaction is logged for review, and the agents cover every call, text and chat around the clock. Nothing says which protocols let the agent direct a patient itself rather than transfer, or what the patient hears while waiting for a person. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 29, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Neither publishes a price, and neither publishes the threshold at which a caller reaches a person. EliseAI's figure of about 95 percent handled has no denominator, and it states that calls are reused to improve its models.
Ask both for their escalation rules in writing.