AI Health Index
Patient Voice Agents
E

EliseAI

Conversational AI for healthcare practice operations, indexed here for the EliseAI for Healthcare line: agents across voice, text, email and web chat that answer patients around the clock, schedule, reschedule and fill cancellations in the EHR, run outbound recall, reminder and waitlist calls, collect insurance and intake, and answer billing questions with secure payment links, routing other calls to the practice. Since September 2026 the voice agent runs on OpenAI's GPT-Live-1 full-duplex voice model, with EliseAI as an early design partner. Partnership pages cover athenahealth and eClinicalWorks practices, and the company names customers in dermatology and OB/GYN.

A healthcare privacy policy states that PHI is handled under business associate agreements with providers, and the product pages state HIPAA and SOC 2 Type II compliance. The company's larger property management business is out of scope for this index.

AI Health Index verifiedSeptember 29, 2026
Compare EliseAI with other vendors
Founded
—
Headquarters
New York, New York
Categories
patient-facing-voice-agents
Indexed Products
EliseAI for Healthcare, VoiceAI, Online Scheduling, Outbound Calling
Buyer Segments
Specialty Practice, Multi-Specialty Group, Physician Group
Assessment

Capability Axes

An AI Health Index grade measures what a buyer can verify from public sources on the date shown. It is not a rating of how good the product is. A vendor can build an excellent system and grade low on an axis because it publishes nothing an outsider can check. How grades read

AI Capability
AI Centrality
AA on AI CentralityThe artificial intelligence is the product. Remove the model and there is nothing left to sell.
Vendor Published

On the healthcare line the AI is the product. EliseAI for Healthcare sells conversational agents across voice, text, email and web chat that answer patients, schedule and reschedule in the EHR, run outbound recall and waitlist calls, collect insurance and intake, and answer billing questions. Since September 2026 its voice agent uses OpenAI's GPT-Live-1, a full-duplex model that listens and speaks at once. Remove the models and nothing remains to sell on the healthcare side; the company's CRM and other software serve its property management business.

Autonomy and Oversight Model
DD on Autonomy and Oversight ModelNo oversight structure is published. An absolute claim that the system does not err grades here too, because a buyer who believes it will not build the review step that would catch a failure.
Vendor Published

The healthcare page promises the data is always right. It says Elise integrates with EHR, practice management and billing systems, "ensuring 100% safe and accurate patient data", and that it "delivers unmatched accuracy". Both lines make an unqualified promise about the product's own accuracy.

The oversight structure behind it is thin: the voice agent handles scheduling calls with no human intervention and routes other calls to the appropriate department, and customer stories describe staff taking the complex calls. No rule says which calls go to a person or what the caller hears when no one is available.

Model and Technology Transparency
BB on Model and Technology TransparencyThe approach or the suppliers are named without the version and update discipline behind them. Naming a supplier is the entry to this band both here and on Model Supply Chain Disclosure, which ask different questions of the same disclosure: who receives the data, and what produces the output.
Vendor Published

The voice model supplier is named and the approach explained, without version practice. A September 2026 post says the voice agent uses OpenAI's GPT-Live-1, a full-duplex model that listens and speaks in one model instead of chaining speech recognition, a reasoning model and speech synthesis, with EliseAI as an early design partner; the post cites OpenAI's own evaluation (30 points better on a full-duplex benchmark), not a test on healthcare calls. Text, email and chat agents are described as agentic conversational AI with no model named.

Model Supply Chain Disclosure
BB on Model Supply Chain DisclosureSubstantial partial disclosure, or a chain that is structurally short: an in house build, a cleared model that cannot be quietly swapped, or a deployment where the transfer does not occur at all. Naming the model provider exits the band below into this one; the axis rises from here on the completeness of the party list and on the terms that govern data once it arrives.
Vendor Published

Only the voice model has a named provider; the rest of the chain is described by type. OpenAI supplies the GPT-Live-1 voice model (September 2026), and the healthcare privacy policy lists hosting, technology and communication providers, analytics and artificial intelligence providers and payment processors as recipients of personal information. No subprocessor list, host or telephony provider is named, and the terms under which OpenAI receives call audio are not published.

Clinical and Operational Evidence
BB on Clinical and Operational EvidenceNamed deployments with dated outcome figures and enough method to test them, or published research short of independent validation.
Vendor Published

Named healthcare customers publish before and after figures; nothing is independent. Five healthcare stories name the practice: Affiliated Dermatology, where the agent handles 6,000 to 7,000 calls a month and appointment conversion rose from 35 percent at launch to nearly 50 percent; Texas Dermatology (about 250 new patients a month); Dermatology and Skin Health (a 10 percent revenue gap closed); Southdale OBGYN and MetroPartners OBGYN; and Women's Health Connecticut on video.

The headline figures on the healthcare page (95 percent of inquiries handled, 0 seconds average hold, 66 percent lower cost per call) carry a disclaimer marker and no method.

AI Safety and PHI Stewardship
CC on AI Safety and PHI StewardshipGeneral assurances of privacy and security that do not answer the questions artificial intelligence raises: what is retained, what reaches a model, and what happens to it there.
Vendor Published

The healthcare privacy policy answers some of the data questions, and the answers allow reuse. It says the services record every patient communication (email, phone, text and chat) and use the recordings to provide and improve the services and develop new products; information may be kept as long as deemed necessary, including to improve the services, and certain personal information and PHI are deleted on termination or a provider's request; PHI is de-identified by removing identifiers and then falls outside the policy. Vendors that receive data include hosting, communication, analytics and artificial intelligence providers.

No retention period, training opt-out or de-identification standard beyond identifier removal is stated. Safety engineering, meaning how a wrong answer is caught during a call, is not published.

Regulatory and Compliance
HIPAA and BAA Posture
BB on HIPAA and BAA PostureBusiness associate status is stated and supported by a substantive privacy document, with the agreement or its scope not fully published. For a vendor outside the United States, an equivalent regime documented to this depth grades here. A vendor whose product does not process protected health information grades here too when it says so plainly and explains the scope, with a service privacy document behind it: stating a position a buyer can rely on is the posture this axis grades, and the band above is closed to it because there is no agreement to publish.
Vendor Published

Business associate status is stated in a privacy policy written for the service. The healthcare privacy policy covers the healthcare services the company provides to providers, says it collects protected health information on their behalf, treats providers as controllers, and states that its use and disclosure of PHI is subject to HIPAA and its agreements with providers, including business associate agreements; the product pages state HIPAA and SOC 2 Type II compliance.

The agreement itself is not published, so its tier and whether it binds subcontractors (the AI and communication vendors the policy lists) cannot be checked.

Security Certifications and Trust Center
BB on Security Certifications and Trust CenterA recognized certification is named in the vendor own material without the artifact, or with a scope or renewal question the buyer has to raise. A recognized certification here is an audit of how the vendor operates security, such as SOC 2, HITRUST or ISO/IEC 27001. A certification has a scope and a clock, and both are part of this grade. A certification the vendor attaches to its data center, hosting facility or cloud provider, rather than presenting as its own, is the host's and does not count here.
Vendor Published

The certification is a recognized one, and its documents sit in a portal. The healthcare VoiceAI and product pages state SOC 2 Type II compliance alongside HIPAA, and the footer links a trust center at trust.eliseai.com. Those pages give no SOC 2 period or scope and do not say whether it covers the healthcare platform separately from housing, though the trust center may.

FDA and Regulatory Status
CC on FDA and Regulatory StatusNo device claim is made and the product is scoped accordingly. Most administrative and operational products sit here and are not penalized for it, because this axis grades the appropriateness of the positioning rather than possession of a clearance.
Vendor Published

The product is scoped to administrative work, and no device claim is made. The healthcare page describes the agents as fully automating non-clinical tasks: scheduling, reminders, intake, insurance, billing and follow-up, with other calls routed to the practice. No clinical triage or symptom assessment is marketed, and the site makes no regulatory statement.

The page also lists "prescription checks" among administrative automations.

AI Governance and Bias Disclosure
CC on AI Governance and Bias DisclosureResponsible artificial intelligence is committed to in policy language with no evaluation behind it. Most of the index sits here.
Vendor Published

Nothing is published on how the agents' behavior is tested or governed. The healthcare pages claim "unmatched accuracy" and that 95 percent of inquiries are handled without a person, with no method, error rate or evaluation; a post on measuring AI impact describes the reporting dashboard (call volumes, conversions), not model quality.

Language is the sharpest gap. The healthcare pages advertise more than 50 languages, while the company's platform page says voice runs in seven languages and written responses in 51; no results are published for any of them. A caller the voice agent mishears in a less supported language may simply not get an appointment.

AI Liability and Recourse
DD on AI Liability and RecourseNothing published on what happens when the system is wrong.
Vendor Published

Nothing published says what happens when the agent gets something wrong. The VoiceAI page says the agent handles scheduling calls with no human intervention and routes other calls to the right department, and the healthcare privacy policy says communications are recorded; no error rate, correction route, warranty or remedy is described, and the healthcare customer terms are not published (the only healthcare legal page read covers SMS messaging).

A wrong booking or a billing answer given in error reaches the patient with nothing standing behind it.

Integration and Deployment
EHR and Interoperability Depth
BB on EHR and Interoperability DepthNamed systems with read access or one directional writing, or standards support with named deployments behind it.
Vendor Published

Named record systems with scheduling written back. Partnership pages for athenahealth and eClinicalWorks practices describe scheduling and rescheduling, new patient intake, patient case creation, insurance collection with images uploaded to the EHR, reminders and billing; the healthcare page says the agents integrate with EHRs through FHIR standards and book directly in the practice's record. Named practices run the agents.

No marketplace listing is cited, what is read and written is not listed per system, and no customer is tied to a named integration.

Deployment Model and Data Residency
CC on Deployment Model and Data ResidencyA single hosted option with location implied rather than committed.
Vendor Published

A single hosted service, with location not stated. The agents run on the company's platform and connect to the practice's phone system, EHR, practice management and billing systems; the healthcare privacy policy names hosting, communication and AI providers by category only. No host, region, residency commitment or separation between the healthcare and property management platforms is described.

Commercial
Commercial Transparency
CC on Commercial TransparencyNo price is published and the posture is discoverable: a buyer can establish how the product is sold and what drives the cost before contacting the vendor. Most of the index sits here.
Vendor Published

No price is published for the healthcare line, and how it is sold is discoverable. The healthcare pages route every buyer to a demo, name the buyers by specialty (women's health, dermatology, ophthalmology, orthopedics, primary care) and by EHR (athenahealth and eClinicalWorks practices), and describe what is automated per channel. No rate, unit or tier appears.

Setting and Specialty Coverage
BB on Setting and Specialty CoverageCoverage is named with validation behind part of it.
Vendor Published

Coverage is named by specialty, with results behind part of it. The healthcare pages cover women's health, dermatology, ophthalmology, orthopedics and primary care, practices on athenahealth and eClinicalWorks, and channels across voice, text, email and web chat; named results come from dermatology and OB/GYN practices. Healthcare is one of the company's two businesses, alongside property management.

Nothing addresses health systems, federally qualified health centers or pediatric practices, and no results come from ophthalmology, orthopedics or primary care.

Alternatives

Alternatives to EliseAI

Vendors in the same categories as EliseAI whose graded profiles look most alike, with a line on what each product does.

Similar is not the same, so check that each one does the job you need. No vendor pays for placement.

Steer Health

Steer Health sells a workforce of AI agents across the patient journey, positioned as an AI patient capture engine for health systems: inbound call answering and scheduling, referrals…

Assort HealthEliseAI vs Assort Health →

AI agents for specialty practice and health system patient access, by voice, text, email and chat: inbound scheduling, triage and routing, after-hours coverage, medication refills, intake…

CareCloud stratusAI

CareCloud stratusAI is the AI phone product of CareCloud, a New Jersey healthcare IT company that sells EHR, practice management and revenue cycle software and services to medical practices…

Ellipsis Health

Voice AI care management for health plans and at risk providers.

Paratus Health

Paratus Health builds generative voice agents for outpatient facilities, medical practices, and dental groups.

Parlance

Conversational voice AI for the health system telephone: the switchboard, the patient access contact center, clinic lines and, since September 2026, the IT help desk.

Ordered by how closely the graded profiles match across the fifteen axes, inside the same categories. See how each axis is graded in the methodology.

Comparisons

Compared With

Each comparison carries a written verdict, the buyer conditions that favor each vendor, and a graded side by side. Pairs that cross a category boundary are grouped separately, and their verdicts state where the boundary sits rather than manufacturing a head to head.

Head to head

Vendors the index assesses as direct competitors to EliseAI for the same buyer.

EliseAI vs HyroRead the verdict →EliseAI vs Hippocratic AIRead the verdict →EliseAI vs Hello PatientRead the verdict →EliseAI vs ArteraRead the verdict →EliseAI vs Assort HealthRead the verdict →

Adjacent comparisons

Products a buyer researches alongside EliseAI that do a different job: a different category, a different layer of the stack, or a specialist scope. These pages exist to settle whether the comparison is real before it settles which one to pick.

EliseAI vs SpinSci TechnologiesRead the verdict →EliseAI vs WeaveRead the verdict →
Public Record

Announced Deployments

Publicly announced health system deployments and partnerships. This is a record of announcements, not an assessment of deployment success or scale.

Women's Health Connecticut
—
VoiceAI handling inbound patient calls and scheduling
Press Release
Commercial

Pricing

Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.

Entry Price Pricing Basis BAA Tier Implementation Source
Not published
 Not published for the healthcare line; demo route BAA with providers stated in the healthcare privacy policy; agreement not published — Vendor Published

No price, unit or tier is published on the healthcare pages; every route leads to a demo. Ask whether pricing is per call, per provider, per location or per channel, and whether outbound campaigns and billing collection are priced separately.