EliseAI
Conversational AI for healthcare operations, indexed here for the HealthAI product line: voice, text, email, and chat agents that handle patient scheduling, reminders, refills, billing questions, and intake, booking directly into the EHR and handing off to staff when needed. The vendor reports 95 percent of patient inquiries handled without human intervention, support for more than 50 languages, and HIPAA and SOC 2 Type II compliance. The company's property management business is out of scope for this index.
Capability Axes
Graded on the indexed HealthAI product line, where conversational AI across voice, text, email, and chat is the product itself. The company's property management business is out of scope for this record.
Escalation posture disclosed: agents hand off to staff when a more personal touch is needed, and the vendor reports 95 percent of inquiries handled without human intervention. Escalation criteria are described at a marketing level rather than in a formal certification or governance framework.
Operational claims are vendor and partner published: 95 percent inquiry containment, and a partner reported figure that only 15 percent of callers recognize the agent as AI. No independent validation retrieved.
HIPAA compliance stated on product pages. BAA availability and execution terms are not published; a buyer must confirm BAA posture in the sales process.
SOC 2 Type II and HIPAA compliance stated on the HealthAI product pages, a cleaner certification claim than many peers. No dedicated public trust center with control level detail was retrieved.
Books, cancels, and reschedules directly in the EHR with real time updates, and integrates with practice management and revenue cycle systems. Third party coverage references FHIR based integration. Named EHR marketplace listings not verified.
No public pricing. Contact the vendor. Third party coverage characterizes the healthcare product as enterprise quote based.
Announced Deployments
Publicly announced health system deployments and partnerships. This is a record of announcements, not an assessment of deployment success or scale.
Pricing
Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.
| Entry Price | Pricing Basis | BAA Tier | Implementation | Source |
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Contact the vendor
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Enterprise quote based contracts for the HealthAI product line | — | — | Third Party Estimated |
Third party coverage characterizes the HealthAI product as enterprise quote based. No pricing is published on the vendor's healthcare pages.