Hello Patient vs Hyro (2026)
Two patient conversation companies at different stages. Hello Patient, founded in 2024, serves multi location medical groups and consumer brands with agents that book, run intake, verify insurance and run outreach. Since its September 2026 purchase of Converse Health, its agents also read referral faxes into the chart. Hyro, founded in 2018, serves health systems and payers across the call center, website, text and mobile apps, and reports 2,500 hospitals, clinics and facilities. Its agents answer from sources the health system approves, through a knowledge graph built from the customer's own data and several large language models with fallback. A multi location practice that wants to start quickly, with pricing tied to conversation volume, looks at Hello Patient. A large health system looking for one conversational layer across channels, with named peers already live, looks at Hyro.
- Built for multi location practices in urgent care, primary care, dermatology, orthopedics, dentistry and other specialties, on athenaOne, ModMed, eClinicalWorks and NextGen.
- Back office work alongside the phone: reading referral faxes, filing documents, finding overdue follow ups and drafting authorization requests for staff to send.
- Published terms: usage based pricing by conversation volume, a business associate agreement with every client, SOC 2 Type 2 and no training on protected health information.
- Health system scale and named customers, including Tampa General Hospital, Intermountain Health, Baptist Health and Inova, with an Epic Showroom listing.
- A described architecture, built to keep answers to the health system's own approved sources.
- Work beyond patient access, from MyChart resets to IT help desk tickets through ServiceNow.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Hello Patient and Hyro are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Hello Patient | Hyro |
|---|---|---|
| Primary category | Patient Voice Agents | Patient Voice Agents |
| Founded | 2024 | 2018 |
| Headquarters | Austin, Texas, United States | New York, New York |
| Website | hellopatient.com | hyro.ai |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Hello Patient
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Acquisition / corporate
Hello Patient acquired Converse Health, adding AI agents that handle the document and chart work around a visit.
Source
Hyro
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Model / architecture
Hyro published a breakdown of the architecture behind its patient scheduling agent, disclosing that it orchestrates seven distinct smaller models rather than driving the workflow from one large language model.
Source -
EHR / interoperability
Hyro has launched a new integration with ServiceNow to deliver voice and digital self-service capabilities for health systems.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Hello Patient (Patient Engagement Technologies, Inc.) sells AI agents, led by an assistant called Mia, that handle patient conversations by voice, text and web chat, inbound and outbound, around the clock: answering calls, booking and rescheduling, running intake, verifying insurance, answering insurance and program questions, taking refill requests, following up after visits, and running recall, referral and billing outreach. Agents follow rules each practice sets and escalate clinical questions outside them to staff.
Source: AI Health Index, September 2026
Conversational AI agent platform for health systems and payers, covering the call center, website, text messaging and mobile apps. Agents handle appointment scheduling and management, provider and location search, prescription refill requests and status updates, frequently asked questions answered from sources the health system approves, MyChart password resets and IT help desk requests, handing complex calls to staff.
Source: AI Health Index, September 2026
Questions buyers ask
How do Hello Patient and Hyro work with the EHR?
Hello Patient's FAQ lists record, practice management and CRM systems it has worked with, including AdvancedMD, athenahealth, eClinicalWorks, ModMed, NextGen, Provet Cloud, Salesforce and Zenoti, and supports FHIR and HL7, with CSV or custom work for systems without API access.
Hyro is listed on Epic's Showroom, where the listing describes appointment scheduling and management, prescription refills, MyChart password resets and provider and location searches, and the home page describes using Epic's APIs for patient record identification, scheduling management and prescription support: reading the record and writing to it. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Hello Patient and Hyro handle patient data?
Hello Patient's FAQ says it does not use protected health information to train AI models, that protected health information stays inside Hello Patient's environment and is used only to serve the practice that owns it, and that every conversation is logged and encrypted. Its privacy policy keeps personal information as long as necessary for its purposes or as the law requires.
For Hyro, the privacy policy adds that anonymized or de-identified information may be used and shared without restriction, for example to improve the services, and that an internal retention policy prevents perpetual retention, with no periods given. By design the customer defines and restricts the knowledge sources an agent may use, and each foundation model step receives only the context it needs. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Which settings and specialties do Hello Patient and Hyro cover?
Hello Patient sells to multi-location medical groups in urgent care, primary care, dermatology, orthopedics, ENT, dentistry, optometry and mental health, to Privia Health practices as an approved vendor, to consumer and telehealth brands, and to veterinary practices on the same platform.
In Hyro's case, coverage is organized by organization and channel rather than specialty: health systems, federally qualified health centers (sold on multilingual access), children's hospitals and payers (member and agent experience), across calls, websites, text and mobile apps, with an outbound line for ACA and Medicaid coverage renewal outreach. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How much do Hello Patient and Hyro leave to the clinician?
For Hello Patient, every interaction is logged for review, and the agents cover every call, text and chat around the clock. Nothing says which protocols let the agent direct a patient itself rather than transfer, or what the patient hears while waiting for a person.
With Hyro, the responsible AI page says the design will 'eliminate' hallucinations and misleading responses by restricting data sources. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Both records were reviewed on this site in September 2026. Hello Patient's agents escalate clinical questions that fall outside each practice's rules to staff. Hyro hands complex calls to staff and publishes no rule for when.
Neither publishes performance by caller language or accent. Both publish volume figures that are their own. Ask both for escalation rates by caller segment before either takes a live line.