Heidi Health vs Suki
A self serve global platform against an enterprise voice assistant; the buyer profiles barely overlap, and the grades show why. Heidi's strengths are breadth and transparency: a reported 110 languages across 190 countries and more than 200 specialties, published pricing from a free tier, and expansion into cited decision support through Heidi Evidence, with the standing caveat that its organization wide BAA and push to chart integration are reported as gated to upper tiers. Suki's strengths are depth and interaction: deep bidirectional integrations across Epic, Oracle Health, athenahealth, MEDITECH, and Elation, an A against Heidi's C on this index's EHR axis, and a voice command layer that orders, navigates, queries, and stages orders for review. If your failure mode is languages, geographies, or needing a price without a sales call, start with Heidi, and evaluate the tier you would actually sign. If your failure mode is operating the EHR by voice inside a US enterprise estate, start with Suki, and ask for its unpublished command interpretation accuracy.
- Language and geography decide it: a reported 110 languages across 190 countries and more than 200 specialties, the broadest coverage in the category, where Suki's retrieved materials state no comparable language claim.
- You need a price without a sales call: a free tier with unlimited transcription and a published Clinician tier at $150 per user per month billed annually, against Suki estimates near $299 to $399 per provider per month, the highest list estimate in the lane.
- Data handling and roadmap: no audio stored after transcription as a stated engineering commitment, with ISO 27001 and SOC 2 Type II stated, plus Heidi Evidence surfacing cited decision support from BMJ, NICE, and HealthPathways and Heidi Comms coordinating patient calls.
- You want to operate the EHR by voice, not just document: commands order medications, navigate charts, query the patient record, stage orders for review, and pull schedules, which no passive scribe offers.
- EHR integration splits A to C in its favor: deep bidirectional integrations with Epic, Oracle Health, athenahealth, MEDITECH, and Elation with write access to order workflows, where Heidi's push to chart is reported as gated to the Practice tier upward.
- An unconditional retention commitment and an embed path: audio and transcripts are deleted after 30 days by default on every deployment, and Suki Platform lets other healthcare software vendors embed the capability.
Side-by-Side
| Axis | H Heidi Health |
S Suki |
|---|---|---|
| AI Centrality | ||
| Autonomy and Oversight Model | — | |
| Model and Technology Transparency | — | — |
| Clinical and Operational Evidence | — | |
| AI Safety and PHI Stewardship | — | |
| HIPAA and BAA Posture | — | |
| Security Certifications and Trust Center | — | |
| FDA and Regulatory Status | — | — |
| AI Governance and Bias Disclosure | — | — |
| EHR and Interoperability Depth | ||
| Deployment Model and Data Residency | — | — |
| Commercial Transparency | ||
| Setting and Specialty Coverage | — |
Volume figures for both vendors are vendor published, including Heidi's 2.5 million weekly consults and Suki's roughly 125,000. Heidi's clinical evidence grades C, with third party review candid that multi problem visits document less reliably than single problem encounters; Suki's clinical evidence is unassessed on this index. Two Heidi tier gates matter for US buyers: the organization wide Business Associate Agreement and EHR write back are both reported as available only from the Practice tier upward, and Heidi's pricing was restructured in February 2026 with sources conflicting on some tier amounts. Suki's command interpretation accuracy is not published, and its model training posture is not addressed in retrieved materials. Heidi's pricing is published; Suki's is not, with third party estimates of $299 to $399 per provider per month plus setup fees recorded as unconfirmed.