Heidi Health vs Suki (2026)
A self serve global platform against an enterprise voice assistant; the buyer profiles barely overlap, and the grades show why. Heidi's strengths are breadth and transparency: a reported 110 languages across 190 countries and more than 200 specialties, published pricing from a free tier, and expansion into cited decision support through Heidi Evidence, with the standing caveat that its organization wide BAA and push to chart integration are reported as gated to upper tiers. Suki's strengths are depth and interaction: deep bidirectional integrations across Epic, Oracle Health, athenahealth, MEDITECH, and Elation, an A against Heidi's C on this index's EHR axis, and a voice command layer that orders, navigates, queries, and stages orders for review. If your failure mode is languages, geographies, or needing a price without a sales call, start with Heidi, and evaluate the tier you would actually sign. If your failure mode is operating the EHR by voice inside a US enterprise estate, start with Suki, and ask for its unpublished command interpretation accuracy.
- Language and geography decide it: a reported 110 languages across 190 countries and more than 200 specialties, the broadest coverage in the category, where Suki's retrieved materials state no comparable language claim.
- You need a price without a sales call: a free tier with unlimited transcription and a published Clinician tier at $150 per user per month billed annually, against Suki estimates near $299 to $399 per provider per month, the highest list estimate in the lane.
- Data handling and roadmap: no audio stored after transcription as a stated engineering commitment, with ISO 27001 and SOC 2 Type II stated, plus Heidi Evidence surfacing cited decision support from BMJ, NICE, and HealthPathways and Heidi Comms coordinating patient calls.
- You want to operate the EHR by voice, not just document: commands order medications, navigate charts, query the patient record, stage orders for review, and pull schedules, which no passive scribe offers.
- EHR integration splits A to C in its favor: deep bidirectional integrations with Epic, Oracle Health, athenahealth, MEDITECH, and Elation with write access to order workflows, where Heidi's push to chart is reported as gated to the Practice tier upward.
- An unconditional retention commitment and an embed path: audio and transcripts are deleted after 30 days by default on every deployment, and Suki Platform lets other healthcare software vendors embed the capability.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Heidi Health and Suki are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Heidi Health | Suki |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | Not recorded | 2017 |
| Headquarters | Melbourne, Australia | Redwood City, California |
| Website | heidihealth.com | suki.ai |
Side by Side
Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached. Generated from this pair’s live capability grades, so it moves when a grade moves.
The AI Health Index awards Heidi Health its top capability grade on several axes, including AI Centrality, AI Safety and PHI Stewardship and Security Certifications and Trust Center. Set against Suki, Heidi Health grades higher on several axes, including AI Safety and PHI Stewardship, Security Certifications and Trust Center and AI Governance and Bias Disclosure. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, July 2026
The AI Health Index awards Suki its top capability grade on AI Centrality and EHR and Interoperability Depth. Set against Heidi Health, Suki grades higher on HIPAA and BAA Posture and EHR and Interoperability Depth. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, July 2026
Questions buyers ask
Should we choose Heidi Health or Suki?
On the axes where the AI Health Index separates them, Heidi Health grades higher on several axes, including AI Safety and PHI Stewardship, Security Certifications and Trust Center and AI Governance and Bias Disclosure, and Suki grades higher on HIPAA and BAA Posture and EHR and Interoperability Depth. Heidi Health leads on the greater share of scored axes, but the split means the decision turns on which constraint is binding rather than on an overall winner.
Where do Heidi Health and Suki differ most?
The widest separation the AI Health Index records between Heidi Health and Suki is on Commercial Transparency, where Heidi Health grades A and Suki grades C. That axis sits in the Commercial group, so it should carry the most weight for a buyer whose binding constraint is contracting, scope and what the price actually covers.
Where do Heidi Health and Suki grade the same?
The AI Health Index grades Heidi Health and Suki the same on several axes, including AI Centrality, Autonomy and Oversight Model and Model and Technology Transparency. Neither holds an advantage the index can evidence on those axes, so they should not carry weight in a selection between these two.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Volume figures for both vendors are vendor published, including Heidi's 2.5 million weekly consults and Suki's roughly 125,000. Heidi's clinical evidence grades C, with third party review candid that multi problem visits document less reliably than single problem encounters; Suki's clinical evidence is unassessed on this index.
Two Heidi tier gates matter for US buyers: the organization wide Business Associate Agreement and EHR write back are both reported as available only from the Practice tier upward, and Heidi's pricing was restructured in February 2026 with sources conflicting on some tier amounts. Suki's command interpretation accuracy is not published, and its model training posture is not addressed in retrieved materials. Heidi's pricing is published; Suki's is not, with third party estimates of $299 to $399 per provider per month plus setup fees recorded as unconfirmed.