Commure vs Heidi Health (2026)
If your failure mode is choosing a scribe on headline language coverage and only later finding that EHR write back for a US deployment sits on an upper plan, read this pair closely. Heidi Health reports more than 2.5 million consults a week across 110 languages, 190 countries, and 200 plus specialties, with published pricing from a free tier up, and it has grown past documentation into cited clinical decision support and patient call coordination. Commure is narrower in reach but built for the US enterprise, where ambient notes feed autonomous coding, CDI, and claims across 60+ EHRs. The deciding question is rarely accuracy. It is whether your PHI and integration requirements are met on the plan you can actually buy.
- Built as a US enterprise revenue cycle front end: ambient documentation flows into autonomous coding, CDI, and claims across 60+ EHRs including Epic, Oracle Health, and MEDITECH.
- A standard Business Associate Agreement is published on commure.com, effective for all service agreements, with written agreements binding subcontractors that handle PHI.
- Oversight is a purchasable structure across Go, Assist, and Live, letting a system set the human in the loop level per service line rather than accept one default.
- The clearest differentiator in the category is language: 110 languages across 190 countries, the widest coverage indexed, which matters for any system serving multilingual patients.
- You can price it without a sales call: real published tiers including a free unlimited transcription plan and a Clinician tier near $150 a month, the strongest pricing disclosure in the lane.
- It has grown beyond the note: Heidi Evidence surfaces cited guidance from BMJ, NICE, and HealthPathways at the point of care, and Heidi Comms coordinates patient calls.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Commure and Heidi Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Commure | Heidi Health |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | 2017 | Not recorded |
| Headquarters | Mountain View, California | Melbourne, Australia |
| Website | commure.com | heidihealth.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Commure sells ambient clinical documentation that feeds autonomous coding, clinical documentation integrity and claims automation, as part of a General Catalyst backed group built from Athelas, Augmedix and Memora Health. Commure Ambient AI comes in three service levels: Ambient AI on its own, Ambient Assist with specialist review of the AI draft, and Ambient Live with real time human documentation support, a ladder that carries forward the Augmedix Go, Assist and Live suite.
Source: AI Health Index, July 2026
Heidi is a global ambient AI scribe that generates structured clinical notes from the patient encounter. It reports more than 175 million patient interactions supported across more than 190 countries, and solutions are published for family medicine, specialists, nurses, mental health, allied health, dentists, veterinarians and trainees.
Source: AI Health Index, July 2026
Questions buyers ask
How do Commure and Heidi Health work with the EHR?
Commure Ambient AI holds Epic Toolbox designation for Ambient Voice, announced April 30, 2025: notes captured in the Haiku mobile app flow into Hyperdrive for the clinician's final review and editing. North East Medical Services runs the product fully integrated with Epic, and the product page describes syncing patient data and documentation directly with the EHR.
With Heidi Health, the Teams integrations reach the main hospital and ambulatory systems. For Epic, Heidi describes ambient documentation, structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
How are Commure and Heidi Health priced and sold?
Commure Scribe's pricing page offers ScribeCore free for seven days with no card required, ScribePro at $708 a year billed annually, shown against a list price of $1,068, and ScribeEnterprise on a custom quote with templates built for the practice and notes synced to the EHR; the page description gives plans from $59 a month.
For Heidi Health, a Max seat carries five times the usage allowance of a Standard seat for agents and Routines, and costs $299 per user per month billed annually. Scribing and evidence questions never draw on that allowance, and Heidi says it never charges overages. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
How do Commure and Heidi Health handle patient data?
Under the General Terms of Agreement the customer owns its Customer Data, a term defined to exclude PHI, and Commure makes stored Customer Data available on written request after termination. The same terms let Commure create deidentified data, own it outright, use and disclose it for any purpose the law does not prohibit, and aggregate it with other customers' deidentified data to produce insights.
In Heidi Health's case, data is never used for secondary purposes such as model training or commercialization, and clinical data is never shared or sold. Identifiable details are removed from transcripts and notes and processed separately from the rest. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
Which settings and specialties do Commure and Heidi Health cover?
Commure says its models, prompts and formats adapt to each specialty. The AI only tier is aimed at ambulatory and lower acuity settings, with the staffed tiers covering more complex work, and Augmedix markets a dedicated emergency medicine app and AI tuned for oncology.
With Heidi Health, the company reports around 2.8 million patient visits a week in 110 languages from 190 countries, and states coverage of more than 200 specialties. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 22, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
Heidi's HIPAA page makes a business associate agreement available to every covered entity it works with, with no plan condition, while its EHR push to Epic and Oracle Health comes with the Teams plan. Heidi's published evidence is three medRxiv preprints by its own research team using simulated visits and synthetic speech.
Commure's published evidence is a KLAS First Look score and two pilots it reports, and its trust center states regular SOC 2 Type II examinations, with the report available only to approved reviewers. Consult counts on both sides are vendor reported.