HealOS

Each of HealOS's six products is an AI agent: the scribe that drafts and codes notes, the phone receptionist, and the agents for eligibility, prior authorization, faxes and billing.

The company sells software agents rather than staff, with setup and training included, so the models are the product a practice is paying for.

The scribe produces notes during the visit, and the agents book appointments, triage calls, submit prior authorizations with automatic appeals and post payments.

HealOS says outputs are logged into the EHR and that a practice can monitor agent activity and review results as they arrive, and its testimonials describe clinicians signing their notes. Where a person must approve before an agent acts, and what makes an agent stop and hand a case to staff, is not described.

The scribe is described as ambient AI that listens to the encounter and produces a complete, coded note in real time, and the other agents as working inside the EHR a practice already uses. The iOS app adds dictation alongside ambient capture and suggests ICD-10 codes as it drafts.

No model, model family, speech engine or version is named for any agent, so a practice cannot tell what drafts its notes or answers its phones, or when that changes.

HealOS does not name the model or speech providers behind its agents. Its terms refer to unnamed third party service providers, and the business associate agreement binds subcontractors that receive PHI without saying who they are.

The scribe's visit audio and the receptionist's phone calls both pass through speech and language models, so those unnamed parties sit directly in the path of patient conversations.

Case studies on the site carry figures: Greenfield Medical Centre serving more than 5,000 patients across seven clinics, Summit Health at more than 12,000 visits a month across four locations, Pacific Clinics with 3,200 hours saved, and Metro Healthcare Partners recovering $1.2 million in denied claims. None gives a date, a location, a baseline or a method.

The homepage also shows logos of Kaiser Permanente, Veterans Affairs, Scripps, LifeStance and Orlando Health without saying what, if anything, those organizations use.

Practices choose in the platform's settings whether to delete recordings as soon as they are processed and whether to keep other data for only 30 days. Otherwise data stays for the length of the agreement, backups hold deleted data for seven more days, and data is deleted at termination apart from backups.

Training is opt in: the terms let HealOS train its models on customer data with consent given in the platform's settings. The business associate agreement separately lets HealOS de identify PHI and disclose the de identified data to third parties.

The privacy label on the iOS app, which Better Financial Corporation reports itself, says identifiers are used to track users across other companies' apps and websites and lists third party advertising among the purposes for the data the app collects; health and fitness data is among the categories linked to the user. Guardrails against fabricated content, and how a safety event is handled, are not described.

HealOS's business associate agreement is printed in its terms as Schedule A, and a customer is bound by it on providing data, so it applies to every account; the pricing FAQ says the company signs one with every customer.

It requires subcontractors that receive PHI to accept the same restrictions, commits to notice within ten days of discovering a breach of unsecured PHI, requires PHI to be returned or destroyed at the end, and gives HealOS the right to de identify PHI. The contracting entity is Better Financial Corporation, doing business as HealOS.

SOC 2 Type II is claimed on the homepage, along with AES-256 encryption and regular third party penetration testing.

The report is not offered through a trust portal or a request route, and the terms do not mention it. The footer also carries an ONC Certified badge with no product or listing named, although ONC certification attaches to specific health IT modules.

The phone receptionist triages patient concerns as part of answering calls, a patient facing judgment the site presents as a feature. The terms say the platform and its outputs are not intended to diagnose, treat, cure or prevent any disease, but nothing explains how triage stays within that line or what the receptionist does with a caller describing an emergency.

The scribe on its own documents and codes, which raises no device question.

Nothing describes how HealOS tests its agents or the models behind them. The two accuracy figures on the site, 98 percent and over 99 percent, are given for the same agents without saying what either one measures.

The iOS app advertises transcription and translation in more than 25 languages, and the receptionist talks directly to patients, yet no result is given by language, specialty or patient group, including for the oncology subspecialties the site lists among the eight specialties it covers.

Practices can review outputs and monitor agent activity in HealOS, and clinicians sign their notes, which gives a route to catch an error.

Nothing stands behind the output itself. The terms disclaim all warranties, cap direct damages at the greater of $100 or three months of fees, and run indemnification from the customer to HealOS.

HealOS connects through an API to athenahealth, Epic, ModMed, DrChrono, Tebra, Cerbo and Cerner, and through a Chrome extension to systems including Elation, eClinicalWorks, NextGen, Practice Fusion and AdvancedMD. The Plus plan adds appointment sync and direct note transfer for selected EHRs, while the Core plan works through the extension.

How each connection reads and writes, and which systems get direct transfer, is not documented, and the integrations page counts 405 entries, many of them not record systems.

The platform is hosted. HealOS says no patient data is stored after a session, while its terms keep data for the length of the agreement unless a practice chooses a 30 day retention window.

The site cites Canada's PIPEDA and Ontario's PHIPA alongside HIPAA, but names no hosting provider, region or residency option.

Prices are listed for the scribe: Core at $49 a month with unlimited sessions, templates and the Chrome extension, and Plus at $99 a month with appointment sync and direct transfer to selected EHRs, with 20 percent off for yearly billing. New users can start free with 20 sessions and no credit card.

The page does not say whether the price is per clinician or per practice, and the receptionist, eligibility, prior authorization, fax and billing agents carry no prices.

The site claims coverage across clinics, hospitals and specialty practices, lists eight specialties with a long run of oncology subspecialties, and connects to physical therapy, chiropractic, dental and veterinary systems. The iOS app transcribes and translates conversations in more than 25 languages and produces SOAP notes, progress notes, handover reports and referral letters.

None of this coverage comes with a named deployment by specialty, and the languages are given only as a count, without a list.