Aura AI Scribe

Insight Health describes itself as an AI agentic platform and every product in it is model output: the Aura scribe, the Virtual Care Assistant conducting patient interviews, front desk, phone triage and referrals agents. No services layer or platform business underneath.

The scribe itself is conventional draft and review, generating notes and coding suggestions for the clinician to check before use. Two adjacent agents on the same platform carry materially more autonomy and are not described in oversight terms: PHONE TRIAGE AI, which triages patients by phone, and the Virtual Care Assistant, which conducts pre visit and post visit patient interviews to capture medical histories unsupervised. No confidence threshold, escalation path or abstention behaviour was located for either. Graded on the documentation product, which is what this record covers, with the platform autonomy flagged for anyone buying the suite.

Some real mechanical description: automatic speech recognition with speaker diarisation is named rather than implied, note templates carry section level instructions that steer generation, and the white label product documents structured JSON output and event listeners for partners. That is more architectural detail than most. But no accuracy figure, model card, named models or evaluation methodology was located anywhere, so nothing about performance can be assessed.

Platform vendor validation rather than clinical study, and the distinction matters. The Epic Toolbox designation in the Ambient Voice Recognition Notes category is a technical verification by Epic that the product follows its recommended connection practices, which is a higher bar than a marketplace listing and is held by very few vendors in this index. The athenahealth Marketplace agreement adds a second platform relationship. Multiple named clinicians are quoted, including one who reports trialling five platforms before selecting it, and an 11 million dollar Series A closed in April 2026. Held at B because none of that measures documentation quality or clinical outcome: no study, controlled comparison or accuracy benchmark was located, and the vendor claims of two hours saved daily and four to five additional patients weekly carry no denominator.

Not assessed. No retention schedule for audio or transcripts, no de identification practice and no statement on whether customer content trains models was located. That gap is more consequential than usual here because the platform captures not only encounters but also autonomous patient interviews conducted before and after visits, so the volume and variety of PHI passing through it is wider than a scribe alone.

HIPAA compliance stated consistently across product and directory materials. Business associate agreement terms are not published for inspection, and a free tier exists so use can begin before any agreement conversation.

SOC 2 TYPE II is named and typed, which is the top rung of this axis and something only a handful of vendors in this category hold, alongside Tali AI and Scribeberry. The Epic Toolbox designation adds an independent technical review of connection practices, which is a different kind of assurance but a real one. Two additions would make it complete and should be requested at diligence: the audit date and the report scope.

Not a regulated medical device and none claimed for the documentation product. Flag rather than grade: the platform includes a phone triage agent, and symptom triage sits closer to regulated clinical decision support than note generation. Ask how that capability has been scoped if it is in your purchase.

Nothing located. No fairness statement, subgroup analysis or accent and dialect performance disclosure, and no language coverage is claimed. Coding suggestions are framed as reducing billing errors and optimising reimbursement while maintaining compliance, which places it at the mild end of the coding gradient this index tracks rather than on the aggressive end, but no governance framework accompanies it.

Among the strongest integration positions in this category and verified by the platform vendors themselves rather than asserted. The Epic Toolbox designation for Ambient Voice Recognition Notes means Epic has confirmed the product follows its recommended connection practices, and the scribe launches directly from Haiku with the encounter captured in context. It is on the athenahealth Marketplace and names eClinicalWorks and AdvancedMD alongside. The Chrome extension is designed to stay inside the same browser window as a web based record rather than forcing application switching, which is a small but real workflow difference. And Aura Anywhere exposes the whole capability to EHR vendors as a developer product, returning structured JSON that maps to the partner's data model with event hooks and staging infrastructure, which is a deeper integration surface than most competitors offer at any price.

Not assessed. Delivered as cloud service with an iOS application, a Chrome extension and an embedded white label option, but no hosting region, residency commitment or sub processor detail was located.

A complete four tier ladder is documented, and it is priced well below the category norm: a free forever plan, Pro at 39.99 US dollars per clinician per month or 480 per year, Team at 79.99 per month or 960 per year, and a custom enterprise tier, with monthly and annual rates both stated. Note that coding suggestions sit in the Pro tier rather than the free one. Held at B rather than A because the full ladder was located through a third party software directory rather than confirmed on the vendor's own pricing page in this pass; confirming it there would move this to A.

Outpatient focused, consistent with the Epic Ambient Voice Recognition Notes category it is designated in. Specialty fit is achieved through customisable note formats definable per specialty, per practice or per individual provider, with section level instructions steering generation, which is a more granular customisation model than a fixed template library. Named users span physicians and advanced practice providers across several specialties. Held at B because no specialty count, no language coverage and no inpatient or emergency capability was located.