ScribeMD

Ambient capture and note generation are the entire product, delivered self serve with an API alongside. No services layer or platform business underneath.

Not assessed, and there is a specific unresolved question rather than simple absence. A third party review describes ScribeMD as operating a HYBRID AI AND HUMAN model combining machine learning with human oversight, which if accurate would place it alongside Speke, ScribeRyte and Scribble in the human review cluster and would materially change this record. Nothing on the vendor's own materials confirms it, and no review gate, confidence threshold or acceptance rate was located either way. Establish directly whether any human reviews output before the clinician sees it.

The figures circulating for this product, 98 percent transcription accuracy and 0.2 second processing on a proprietary large language model, come from a third party software directory rather than the vendor's own materials, and carry no methodology, reference standard or date. Nothing was located on the vendor's site to substantiate them. The site does describe itself as the number one AI medical scribe, which is unfalsifiable and joins the other superlatives this index tracks. No model card or evaluation protocol located.

Adoption is claimed at more than 3,000 physicians, which is scale rather than benefit. No study, controlled evaluation, accuracy benchmark, third party performance rating or named institutional customer was located. Graded C on the standing precedent that adoption does not substitute for evidence.

Graded on a disclosure that comes from the pricing page rather than a privacy statement, which is itself the finding. Customising data retention and deployment is listed as a CUSTOM ENTERPRISE tier feature, which tells a buyer two things: retention is configurable, and that control is unavailable on the free and standard plans. Default retention is not published anywhere located, so a clinician on the 99.99 dollar plan cannot determine how long their patient audio is held. No de identification practice or training use statement was located.

HIPAA compliance stated consistently across product and pricing materials. Business associate agreement terms are not published for inspection, and signup is self serve with a free tier, so use can begin before any agreement conversation.

SOC 2 certification is named directly, which places it above the near attestations tracked elsewhere in this index such as SOC 2 aligned or certified data centres. Held at B rather than A because the report TYPE is not stated and Type I and Type II are materially different assurances, nor is an audit date or scope given. Ask which and when.

Not a regulated medical device and none claimed or required for ambient documentation.

Nothing located. No fairness statement, subgroup analysis or accent and dialect performance disclosure. The absence is more conspicuous here than for a domestic only vendor because the product is marketed internationally with the site localised into eight languages, so the range of accents and languages it encounters is by design wider than most, and no evidence of performance across that range is offered.

An integrations page and a public API both exist, which is positive evidence of an integration surface rather than a copy and paste only product, and a third party review describes notes syncing across devices and record systems. But no named electronic health record integration, architecture or write back mechanism was verified in this pass, so the depth cannot be assessed. For a self serve product at this price point, confirm what your specific system actually gets before assuming sync.

Partial and inferred from the commercial ladder rather than from documentation. Deployment is listed as customisable on the enterprise tier, which establishes that options exist, and a branded mobile application is offered at that level. No hosting region, residency commitment or sub processor detail was located for any tier.

A complete published ladder with the limits stated rather than implied. The free tier is 10 conversations a month with nine speaker support and a 48 hour support response commitment. The paid tier is 99.99 US dollars a month for unlimited conversations, adding analytics, custom note formatting and a 24 hour support response. The enterprise tier is custom quoted and names what it adds: a branded mobile application, customisable data retention and deployment, one hour support response and team management. Publishing SUPPORT RESPONSE TIMES per tier is unusual and useful, since support quality is a real differentiator that almost nobody commits to contractually.

Broad and unusually specific in two directions. It states support for up to NINE SPEAKERS, which is the most concrete multi speaker capacity published by any vendor in this index where competitors say only multi speaker, and that capability sits in the free tier rather than behind an upgrade. Nine speakers covers family consultations, paediatric visits with both parents, interpreter present encounters and small case conferences, which are exactly the situations two voice models handle badly. Coverage spans a claimed 50 or more specialties including dentistry, a note structure almost nothing else attempts, alongside psychiatry and cardiology. The product is also genuinely international, with the site localised into English, Spanish, French, Portuguese, Korean, Japanese, Arabic and Greek.