Cerbo AI Scribe

Every draft AI Scribe produces comes from the model listening to the visit and structuring what it hears into a note, so within the feature the model does the work.

The feature is an add on to Cerbo's EHR rather than a product sold on its own. It runs only for Cerbo customers, is switched on by an account administrator, and sits beside the charting, portal and practice management tools those practices already pay for.

Each note sits in review until the provider approves it, and the provider edits and signs before anything enters the record; Cerbo states that nothing writes to the chart without that review. Earlier versions of each AI note are kept, so a provider can browse them and restore one after an unwanted edit. The patient's consent is required for every recorded note, a visit can be documented by hand if the patient declines, and only an account's Super Admins can turn the feature on.

How the draft marks content the system is unsure of, or what it does with an inaudible or ambiguous passage, is not described.

Cerbo describes AI Scribe as recording the clinical conversation, interpreting it in context and separating clinical content from small talk before drafting a structured note.

No model, model family, speech recognition engine or version is named, so a practice cannot tell which model drafts its notes or when that model changes.

The AI Scribe addendum says the feature may depend on third party services and applications, and that CerboOM can change or withdraw AI functions if a provider changes its terms.

None of those providers is named and Cerbo has no subprocessor list, so the model and speech services that receive visit audio are unknown to the practice.

The product page states its figures as targets rather than results: a 30 percent or greater cut in documentation time, 98 percent or better accuracy on generated output and fewer than five manual edits per encounter, set against a baseline of 30 minutes of charting for every 15 minute visit. One unnamed direct primary care customer is quoted welcoming a scribe built into the EHR.

The feature has been available to all Cerbo clients only since August 2026, after a beta that began in April, and no named practice, measured result or study for it exists yet.

Recording requires the patient's consent for every note, and the AI Scribe addendum makes the practice responsible for patient notices. The master subscription agreement lets CerboOM use client materials to develop and improve its products and to create aggregated, de identified data that CerboOM owns, so customer content is available for product development.

How long visit audio and transcripts are kept is not stated, and the product page says only that the feature runs inside Cerbo's existing HIPAA compliant infrastructure. Guardrails against fabricated content are not described.

Cerbo publishes its business associate agreement as a template on its site, between the client and CerboOM, LLC, the same entity that signs the master subscription agreement. It takes effect when both parties sign, applies whenever CerboOM handles PHI, requires subcontractors to accept the same or similar restrictions in writing, and permits CerboOM to use and disclose de identified data.

Breach notice is promised without unreasonable delay rather than within a set number of days, and PHI is returned or destroyed between 90 days and one year after termination. AI Scribe runs inside the same Cerbo environment the agreement covers.

Cerbo describes encryption of all data at rest and in transit, daily backups with point in time recovery, role based access, logging of access attempts, automatic lockout and intrusion detection, and points to the security certifications of the cloud provider that hosts it.

No audit of Cerbo's own operations is named, such as SOC 2, HITRUST or ISO 27001, and no trust center or penetration testing program is described, so none of these controls has been examined from outside in a way a practice can see.

AI Scribe drafts documentation, and the addendum calls its outputs draft documentation aids only, with no warranty of clinical appropriateness or regulatory compliance. No device status is claimed, and the product page frames the division plainly: the AI suggests and the provider decides.

Nothing on the page describes coding, order drafting or clinical suggestions, so the feature stays within documentation.

Patient consent is required for every recording, only administrators can switch the feature on, and every note needs the provider's signature.

How the model's behavior is tested is not described. The 98 percent accuracy figure is a target with no method behind it, and no evaluation by specialty, accent, language or patient group exists for a feature released to all clients in August 2026.

Providers review and sign every note, which is the point where an error can be caught. The AI Scribe addendum places that responsibility on the practice: outputs are draft documentation aids, CerboOM gives no warranty of accuracy, completeness or reliability, and the practice indemnifies CerboOM for claims tied to its use of the outputs.

CerboOM's own indemnity covers intellectual property claims only, and its liability is capped at the fees paid in the prior 12 months.

AI Scribe drafts directly into the Cerbo chart, with no second app and no copy and paste, and the structured note is waiting in the encounter when the visit ends. Since September 2026 it also reads the patient's active medication list while drafting, so the note reflects what the chart already records.

That depth comes with a boundary: the feature works only inside Cerbo. Practices on other record systems cannot use it, and Cerbo's API, which outside scribes use to reach Cerbo charts, is a separate route from the native feature. Cerbo's product log lists one such scribe, Heidi Health, as a beta integration since December 2025.

The feature runs inside Cerbo's hosted environment, and Cerbo's standard setup fee covers a private cloud server for each practice, which suggests one clinic's system is kept apart from another's.

The cloud provider and region are not named, and no residency option is described.

Pricing is listed on Cerbo's site: $29 per provider per month for up to 60 notes, or $59 per provider per month with no note limit. The $59 rate is an introductory offer that runs to June 30, 2027 against a list price of $79.

Existing Cerbo customers turn it on themselves in about two minutes, with no sales step. A practice new to Cerbo also takes on the EHR, from $281 a month for a full time prescribing provider plus a $1,195 setup fee, and Cerbo says it does not lock customers into long term contracts.

The target buyers are the independent and cash based practices Cerbo serves: functional and integrative medicine, direct primary care, IV and hormone therapy clinics and medical spas.

Notes can follow a clinician's own Chart Part templates, the building blocks Cerbo practices already use for encounter notes, so existing formats carry over to the scribe. No specialty testing or supported languages are described, and the only customer voice is an unnamed direct primary care provider.