Heidi Health vs Lyrebird Health (2026)
The Australian shortlist, and for a practice in Australia this is the comparison that actually gets run. Lyrebird is the local specialist: embedded inside Best Practice Premier at a click, all processing and storage exclusively within Australia, records stored de identified, no audio retained and other records deleted after 24 hours, with tiered pricing that distinguishes general practitioners from allied health and full time from part time. Heidi is the global one that happens to be Australian, reaching 110 languages and 190 countries with the broadest certification stack in the category including ISO 42001. The split is depth against reach. If your practice runs Best Practice and never leaves Australia, Lyrebird's integration and residency are hard to beat and its pricing is more granular. If you need multiple jurisdictions, languages or an examined certification position, Heidi is the stronger record.
- Reach and certification. 110 languages across 190 countries and more than 200 specialties, backed by ISO 42001 for AI management, ISO/IEC 27001:2022, ISO 9001 and a SOC 2 Type II covering all five trust services criteria including privacy.
- Region appropriate residency operated per market rather than in one jurisdiction, which is what a practice with clinicians in more than one country actually needs.
- It has expanded beyond documentation with cited clinical decision support drawing on recognized evidence sources, so the same subscription covers a second job rather than only the note.
- Lyrebird runs inside Best Practice Premier, the dominant Australian general practice system, launching at a click with patient context rather than through a copy step.
- The residency and retention position is unambiguous and unusually complete: all processing and storage exclusively within Australia, records stored de identified, no audio retained after the consultation, and other records deleted after 24 hours.
- It drafts the jurisdiction specific documents Australian practice actually requires rather than a generic note, and prices with unusual granularity, separately for general practitioners and specialists against allied health, and for full time against part time clinicians.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Heidi Health and Lyrebird Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Heidi Health | Lyrebird Health |
|---|---|---|
| Primary category | Ambient Scribes | Ambient Scribes |
| Founded | Not recorded | 2023 |
| Headquarters | Melbourne, Australia | Australia |
| Website | heidihealth.com | lyrebirdhealth.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Heidi Health
-
Clinical evidence
Heidi Health released an impact report analyzing five real-world pilots across Ontario, Canada, involving 333 active clinicians and over 111,000 documented patient visits.
Source -
Pricing / packaging
Heidi restructured its pricing in February 2026 and moved upmarket.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Heidi is a global ambient AI scribe that generates structured clinical notes from the patient encounter. It reports more than 175 million patient interactions supported across more than 190 countries, and solutions are published for family medicine, specialists, nurses, mental health, allied health, dentists, veterinarians and trainees.
Source: AI Health Index, August 2026
Lyrebird Health is an Australian ambient scribe founded in 2023, built first for general practice and now extending into specialist, allied health and hospital settings, and selling into the United Kingdom and United States as well.
Source: AI Health Index, August 2026
Questions buyers ask
How do Heidi Health and Lyrebird Health work with the EHR?
For Heidi Health, the Teams integrations reach the main hospital and ambulatory systems. For Epic, Heidi describes ambient documentation, structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku.
Lyrebird runs inside Best Practice Premier, the dominant Australian general practice system, launching at the click of a button. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
How do Heidi Health and Lyrebird Health handle patient data?
In Heidi Health's case, data is never used for secondary purposes such as model training or commercialization, and clinical data is never shared or sold. Identifiable details are removed from transcripts and notes and processed separately from the rest.
For Lyrebird Health, the vendor's own privacy policy and terms of service say otherwise, as set out below. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
Which settings and specialties do Heidi Health and Lyrebird Health cover?
With Heidi Health, the company reports around 2.8 million patient visits a week in 110 languages from 190 countries, and states coverage of more than 200 specialties.
In Lyrebird Health's case, no United States or United Kingdom equivalent scribe attempts local statutory paperwork of this kind. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
What evidence is published for Heidi Health and Lyrebird Health?
In 385 simulated visits, Heidi's unedited notes were 60% less likely than clinician written notes to contain a serious documentation error. A multilingual study built on five clinical dictation scripts rendered as synthetic speech reports that, across 77 languages, 97.5% of transcription errors carried low clinical risk and 0.42% were critical or high.
With Lyrebird Health, the study is Ryan, Hattingh, Wall, Stanich, Ross, Da Cal, Milne and Wenke, Acceptance of AI scribes within hospital allied health settings: a mixed methods study, DIGITAL HEALTH, published 18 June 2026, doi 10.1177/20552076261437234. It was run at Gold Coast Hospital and Health Service across allied health services, using surveys and semistructured interviews with clinicians and patients. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified August 4, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
An earlier version of this comparison said Lyrebird publishes no trust center, called its integration the deepest located in this category, and said neither vendor names a model. A trust center is published and linked from every page, the second was a ranking, and Lyrebird's privacy policy names its language and speech models. Corrected 15 September 2026.
Neither vendor publishes an accuracy figure, a model card or an evaluation methodology, and both offer speed claims instead: Lyrebird cites notes generated in under 20 seconds, which describes latency rather than fidelity. Neither publishes an accent, dialect or language performance analysis.
Lyrebird does name what produces the note. Its privacy policy identifies Azure OpenAI for language processing and Deepgram and Whisper for speech to text, along with AWS and Supabase for hosting and authentication. No model version is given and nothing says how a change of model is communicated. Heidi publishes no named model.
Lyrebird publishes a trust center at a dedicated subdomain, linked from the footer of every page and hosted on a compliance automation platform whose contents render only in a browser. A platform hosting a portal is not itself an attestation. No SOC 2 report of either type and no ISO 27001 certificate has been established, and the vendor has been described as pursuing both rather than holding them. What is published outside the portal is architecture rather than examination: AES-256 encryption in transit and at rest, application data and backups in the Sydney region, audio deleted immediately after transcription by default, and configurable note retention. That is a coherent data minimization posture and still a description of design. Open the portal in a browser before concluding anything. Lyrebird now operates a United States facing site and prices in United States dollars, so its health privacy posture applies rather than being out of scope.
Heidi's push to chart integration comes with its Teams plan. Its business associate agreement is not tier gated: the vendor's HIPAA page states it makes one available to every covered entity it works with. Corrected 13 September 2026.