CareConnect

ShiftMatch.AI powers caregiver recommendations and predictions about whether an agency can staff a new referral. Scheduling chatbots use those recommendations to arrange coverage. Applicant tracking, compliance records, training and caregiver communications also have value independently of the matching model.

Scheduling agents contact replacement caregivers and update assignments automatically. Urgent situations go to on call staff with context, while coordinators can override matches and inspect the reasoning behind recommendations. The threshold separating routine coverage problems from emergencies is not defined.

The matching system learns patterns from successful assignments made by human coordinators and predicts which caregiver an agency will select. Private assignment data supplies its training examples. The statistical architecture, model versions and update procedures are unspecified.

For ShiftMatch.AI, both training and inference stay inside CareConnect's AWS platform rather than passing to an external AI service. CareConnect operates the matching models internally. The same arrangement is not established for every chatbot and recruiting function.

Personal Touch Home Care, Gurwin Healthcare System and Bestcare are among the named customers. CareConnect reports faster hiring, higher caregiver engagement and lower turnover, but supplies no study population, comparison design or customer attribution for those outcome figures.

ShiftMatch.AI trains on private caregiver assignment history and uses each agency's data for that agency's recommendations. Training and inference remain inside CareConnect's AWS environment. These commitments are specific to the matching models. A fixed retention window and procedures for handling unsafe model output are not specified.

Care Connect, LLC acts as business associate under an agreement covering the products and services in a covered entity's sales order. That agreement binds subcontractors handling protected information to the same obligations. It also requires incident reporting, assistance with approved record amendments, and return or destruction of information when the agreement ends.

The application uses physical, electronic and administrative safeguards, and access is limited to authorized accounts. Its business associate agreement requires safeguards for protected information and breach reporting. Independent assurance for CareConnect's own security operations is unspecified.

CareConnect coordinates staffing, recruiting, credentialing and workforce compliance. Predictive Authorization Analytics estimates whether an agency can fill an authorized case with its workforce. These are operational functions, with no diagnostic or treatment claim and no medical device status attached to the scheduling product.

Caregiver matching learns from an agency's earlier assignment choices. Those choices can reflect local staffing policies and preferences. No evaluation compares recommendation quality or allocation of work across caregiver groups, and no model behavior review process accompanies the matching service.

Coordinators can override an assignment and review logged agent activity. Contract terms disclaim accuracy and savings guarantees, and cap aggregate liability at fees paid or due during the preceding six months. The intellectual property indemnity does not promise a remedy for an incorrect caregiver recommendation.

Homecare Homebase and HHAeXchange are named integrations. The scheduling workflow writes filled assignments back to the record system, and the partner network also includes AlayaCare, Sandata and Home Care Manager. Production examples identifying a customer's complete bidirectional data flow are not supplied.

CareConnect delivers browser and mobile applications, with the matching models running in its AWS cloud environment. The models keep an agency's assignment data separate from other agencies' recommendations. No hosting region or geographic restriction on processing is committed.

Software and services are purchased through a sales order. Fees depend on the selected products, requirements and volumes, with implementation and training covered separately when contracted. Standard terms run for a year and renew annually. There is no rate card or self service purchase.

The suite serves home care, skilled home health, hospice and long term care. Customers include Personal Touch Home Care, Bestcare and Gurwin Healthcare System. Outcome results are not separated by care setting or clinical discipline.