Luma Health vs OhMD (2026)
Luma Health and OhMD address patient access through connected messaging, scheduling and intake. Luma extends into a broad operational platform with agents acting inside record systems; OhMD centers the work on shared conversations, staff routing and coordinated follow through. Luma's Patient Success Platform combines referrals, waitlists, reminders, registration, eligibility and payments. Navigator verifies identity and books or cancels appointments directly in the EHR within customer configured choices. Document Flow converts incoming faxes into structured referrals, while Patient Pipeline connects search advertising to Epic appointments. UAMS reports extensive after hours automation, although task completion is distinct from measured accuracy. How an emergency gets escalated is not described. OhMD links Communicate, Answer, Reach and Conduct across staff messaging, AI intake, outreach and subsequent tasks. Smart Triage recognizes intent and urgency, then applies practice rules and passes conversation history to staff. Its athenaOne connection imports demographics and returns conversations to the chart. AI and Automation starts at $500 per month, excluding calling usage, while a standard BAA accompanies all plans. Luma fits organizations linking patient acquisition, access operations and transactions across major EHRs. OhMD fits practices organizing calls, texts and refill requests around a shared inbox and clinical staff, with automated information collection feeding the teams that resolve patient needs.
- Access operations span referrals, waitlists, registration and payments.
- The agent should book or cancel directly in the record system.
- Incoming faxes need conversion into referral workflows.
- An Epic organization wants advertising linked to booked appointments.
- Patient conversations should stay in one shared staff history.
- Practice rules need to route intake to nurses or other teams.
- AthenaOne demographics and conversation writeback are central requirements.
- The purchase needs a published starting subscription and standard BAA.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Luma Health and OhMD are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Luma Health | OhMD |
|---|---|---|
| Primary category | Healthcare Administrative Automation | Clinical Inbox & Messaging AI |
| Founded | 2015 | 2014 |
| Headquarters | San Francisco, California, United States | Burlington, Vermont, United States |
| Website | lumahealth.io | ohmd.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Luma Health, founded in 2015 in San Francisco by Adnan Iqbal, Aditya Bansod and Tashfeen Ekram, sells what it calls an operational AI platform for patient access. The company describes serving more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks and clinics, and publishes bidirectional integrations with Epic, Oracle Health, MEDITECH, eClinicalWorks, athenahealth, NextGen, Greenway and Nextech.
Source: AI Health Index, October 2026
OhMD brings patient calls, text messages, web chat, and staff responses into a shared conversation history. Medical practices, health systems, federally qualified health centers, and payers use it to manage appointment requests, refill intake, and follow-up without splitting each exchange across separate queues.
Source: AI Health Index, October 2026
Questions buyers ask
How do Luma Health and OhMD work with the EHR?
The site states bidirectional integration with all major record systems and publishes integration pages for Epic, Oracle Health, MEDITECH, eClinicalWorks, athenahealth, NextGen, Greenway and Nextech; the home page links to Greenway's own patient engagement page, where Luma is offered within Greenway's product.
With OhMD, integration pages also describe patient synchronization and chat writeback for Veradigm and AdvancedMD, while the athenahealth page lists Nextech and Altera TouchWorks examples. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How are Luma Health and OhMD priced and sold?
In Luma Health's case, the last disclosed funding round was a $130 million Series C in November 2021.
For OhMD, enterprise has negotiated pricing, volume discounts, minimum commitments, identity management, and custom onboarding. Developer APIs and Conduct are presented through separate sales discussions. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
How do Luma Health and OhMD handle patient data?
With Luma Health, the security and trust page says the AI enabled products operate under a zero retention model and do not store data long term, that customer and patient data is not made available to other customers or to any of the company's partners or service providers, and that customer data is not used to train, retrain or improve any model.
In OhMD's case, the trust center lists retention procedures and deletion when customers leave without exposing the detailed schedule. Human escalation and logged conversations support oversight, but model safety evaluations, monitoring for unsafe responses, and the operational response to an AI error are not defined. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Which settings and specialties do Luma Health and OhMD cover?
For Luma Health, the channel span covers voice, text, web self scheduling, inbound fax, kiosks and payments in one platform, which reaches older and rural patients and referring practices that still send paper, and the conversational agent operates in multiple languages with translation for staff.
With OhMD, specialty workflows include cardiology, dermatology, behavioral health, pediatrics, and other outpatient services. DAWC provides a concrete example of AI medication intake and routing in a multi-site dermatology practice, including refill requests and post-procedure concerns. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified October 15, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Luma Health is based in San Francisco, California, and OhMD in Burlington, Vermont. Luma has no public subscription price or agent accuracy figure. OhMD's starting subscription excludes calling usage; standard model suppliers remain unidentified.