Eleos Health vs JotPsych (2026)
An organization platform against a product a clinician buys alone, and the paperwork follows the buyer. Eleos sells to community behavioral health, substance use disorder treatment, home health and hospice organizations, embedding in the record system they already run and naming the systems it works with. A diligence team gets something to read: a randomized trial in the Journal of Medical Internet Research, ISO/IEC 42001 certification of its AI management system after an accredited audit, a combined SOC 2 Type II and HITRUST audit, and documented residency and isolation. It publishes no price. JotPsych sells to the practice. It covers psychiatry through counseling, shows the transcript beside the draft, publishes a price ladder across several products, and sells JotPay, which pays for claims built on its certified notes even when a payer denies them. The assurance gap is the thing to weigh. JotPsych credits every independent certification to a supplier rather than to itself, and publishes nothing on how its models are governed or tested.
- The buyer is an organization with supervisors and compliance staff, covering substance use treatment and field based care as well as clinic sessions.
- Governance and security are certified by outside auditors, including an accredited audit of its AI management system, and deployment and residency are documented.
- Published research, including a randomized trial, gives a diligence team more than testimonials to read.
- The buyer is the practice, with prices published across several products and no sales process to get through.
- Coverage includes prescribing, with intake and medication management templates, and the transcript sits beside the draft for checking.
- JotPay puts the vendor's money behind its own note certification, paying for certified claims a payer denies, at 3.9 percent of claims paid.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Eleos Health and JotPsych are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Eleos Health | JotPsych |
|---|---|---|
| Primary category | Behavioral Health AI | Behavioral Health AI |
| Founded | 2019 | Not recorded |
| Headquarters | Waltham, Massachusetts, United States | Brooklyn, New York, United States |
| Website | eleos.health | jotpsych.com |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Eleos Health
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Product / capability
Eleos Health shipped version 10.0.17.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Voice based AI for community based care, marketed as CareOps automation, serving community behavioral health and substance use disorder treatment organizations and, since 2025, home health, hospice and palliative care.
Source: AI Health Index, September 2026
Documentation and practice platform for behavioral health from SmartScribe Corp. JotPsych records sessions on any device in 16 input languages and drafts structured notes in English for psychiatry, psychology, therapy and counseling, with templates for psychiatric intake and medication management, custom documents such as referral letters and prior authorization narratives, ICD-10, CPT and DSM-5-TR coding suggestions, laboratory recommendations, and JotAudit checks of each signed note against payer documentation rules.
Source: AI Health Index, September 2026
Questions buyers ask
How do Eleos Health and JotPsych work with the EHR?
Eleos also describes integrations with client systems over its own VPN without naming them.
With JotPsych, the platform also offers e-prescribing, lab orders, insurance eligibility checks and billing without naming the networks behind them. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How are Eleos Health and JotPsych priced and sold?
Eleos sells to provider organizations, community behavioral health, substance use disorder, home health and hospice agencies, through a demo and contract, and its site describes outcomes and time saved but not what drives the cost, whether clinicians, sessions, notes or modules.
For JotPsych, plans are priced per clinician per month, billed annually: Moonlighting at $53 a month ($637 a year) with 15 notes a month, Basic at $135 ($1,620) and Everything at $269 ($3,229); groups of seven or more clinicians get custom pricing with 10 percent off. Add-ons are priced separately, including unlimited audit suggestions. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How do Eleos Health and JotPsych handle patient data?
Eleos keeps the AI-generated note suggestions and user engagement data and states that it retains them for refining its models, together with minimal session identifying information: clinician ID, session date and time, client unique ID and name.
In JotPsych's case, audio is deleted permanently once transcription completes, with no copies in backup or archive. Unsigned notes are deleted automatically after a window the practice sets between 30 and 365 days, and signed notes are kept for at least seven years under the privacy policy (April 2026). From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How much do Eleos Health and JotPsych leave to the clinician?
Eleos frames its product as augmented rather than autonomous intelligence: it drafts note content, which Eleos says covers about 80 percent of a typical progress note, and the provider reviews, tweaks and submits. Its Compliance product checks notes for documentation errors before claim submission, and Eleos states that it is not there to replace a provider's judgment about clinical care.
Against that, JotPsych markets itself as the documentation system that "ensures every encounter is fully documented", with notes that stand up to any audit. The sentence makes the system the reason nothing is left out, an absolute claim that it does not omit, while JotPsych's own terms say its output may contain omissions. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
Eleos gates pricing entirely, so a small practice cannot size it, and its strongest study is small and single site while its marketing reaches further; ask for multi site results and any independent replication. Eleos states it is HIPAA compliant and will execute a business associate agreement on request rather than publishing one.
JotPsych signs an agreement as standard and publishes none either, and its security page describes strong controls while attributing each independent certification to its infrastructure host or its transcription supplier, which leaves nothing covering JotPsych itself. JotPsych also markets transcription in sixteen languages with notes always written in English, and publishes no measure of how well that translation holds. Neither publishes performance compared across accent, dialect or language. JotPsych's claim to ensure every encounter is fully documented sits against its own terms, which allow for omissions.