Collectly vs Infinitus Systems (2026)
Two automation products chasing money from opposite parties. Infinitus calls the payer, with agents navigating menus and holding to extract benefits, authorisation and claim status, then writing the result back as structured data. Collectly works the patient balance, which has grown into a large share of provider revenue and fails for behavioural reasons rather than technical ones. Before buying either, look at where your cash is actually stuck, because the two are not substitutes and the answer is usually visible in an ageing report. If the payer owes you and will not say why, Infinitus. If patients owe you and are not paying, no amount of payer automation touches that, and the pricing question is whether you are paying a fee or a share of what is recovered.
- It works the patient responsibility portion, which has grown into a large share of provider revenue and fails for behavioural rather than technical reasons.
- The buyer is the provider and the outcome is cash recovered from balances patients can pay but have not.
- For an organisation whose receivable is increasingly consumer owed, no amount of payer side automation reaches it.
- It automates the payer phone call, dialling, navigating menus, holding and extracting benefits, authorisation and claim status from a representative.
- Call outcomes are written back as structured data over a knowledge graph of payer specific rules rather than left in a transcript.
- For the questions only a human at the payer can answer, this is the only automation route available.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Collectly and Infinitus Systems are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Collectly | Infinitus Systems |
|---|---|---|
| Primary category | RCM & Prior Auth AI | RCM & Prior Auth AI |
| Founded | Not recorded | 2019 |
| Headquarters | Santa Monica, California | San Francisco, California, United States |
| Website | collectly.co | infinitus.ai |
Side by Side
Each record in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached. Generated from this pair’s live capability grades, so it moves when a grade moves.
The AI Health Index awards Collectly its top capability grade on Security Certifications and Trust Center, EHR and Interoperability Depth and Setting and Specialty Coverage. Set against Infinitus Systems, Collectly grades higher on Clinical and Operational Evidence and Security Certifications and Trust Center. Its thinnest published disclosure sits on AI Liability and Recourse. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, August 2026
The AI Health Index awards Infinitus Systems its top capability grade on several axes, including AI Centrality, Autonomy and Oversight Model and EHR and Interoperability Depth. Set against Collectly, Infinitus Systems grades higher on several axes, including AI Centrality, Autonomy and Oversight Model and Model and Technology Transparency. Grades reflect evidence the AI Health Index could verify at the last review, so a low grade records disclosure the vendor has not published rather than a capability it has been shown to lack.
Source: AI Health Index, August 2026
Questions buyers ask
Should we choose Collectly or Infinitus Systems?
On the axes where the AI Health Index separates them, Collectly grades higher on Clinical and Operational Evidence and Security Certifications and Trust Center, and Infinitus Systems grades higher on several axes, including AI Centrality, Autonomy and Oversight Model and Model and Technology Transparency. Infinitus Systems leads on the greater share of scored axes, but the split means the decision turns on which constraint is binding rather than on an overall winner.
Where do Collectly and Infinitus Systems differ most?
The widest separation the AI Health Index records between Collectly and Infinitus Systems is on AI Liability and Recourse, where Collectly grades D and Infinitus Systems grades B. That axis sits in the Regulatory and Compliance group, so it should carry the most weight for a buyer whose binding constraint is where regulatory exposure sits and who carries it.
Where do Collectly and Infinitus Systems grade the same?
The AI Health Index grades Collectly and Infinitus Systems the same on several axes, including HIPAA and BAA Posture, AI Governance and Bias Disclosure and EHR and Interoperability Depth. Neither holds an advantage the index can evidence on those axes, so they should not carry weight in a selection between these two.
What have Collectly and Infinitus Systems not disclosed?
At the last review, at least one of Collectly and Infinitus Systems published thin or absent detail on AI Liability and Recourse. The AI Health Index treats an absent disclosure as a gap in the public record rather than a failure of the product, so these are the axes to get in writing during diligence instead of inferring from the grade.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
These work opposite ends of the same receivable and an organisation may need both, so the useful analysis is where your cash is actually stuck rather than which product is better. Collections is frequently priced as a share of recovered cash, which rewards contact volume, and neither vendor publishes subgroup performance, which matters because outreach that performs unevenly lands hardest on patients least able to absorb a balance. For the voice side, recording consent obligations sit with the calling organisation.