Collectly vs Infinitus Systems (2026)
Two automation companies that now meet at the benefits check. Collectly started with the patient balance and now covers patient financial work across the visit: check in and intake, an eligibility and benefits agent that retrieves benefits from clearinghouses and payer portals, cost estimates, and Billie, an agent that answers billing questions and takes payments. Infinitus Systems runs voice agents that call payers and pharmacy benefit managers to verify benefits and follow prior authorizations and claims. It increasingly takes inbound patient and member calls too, for pharmaceutical manufacturers, payors and patient support hubs. Their buyers differ more than their features. A provider whose problem is the patient financial experience, from estimate to payment, looks at Collectly. A manufacturer, hub or provider whose problem is the payer phone call behind a prescribed treatment looks at Infinitus.
- Patient financial work in one place: intake, eligibility and benefits, cost estimates, statements, payment plans and a billing agent that answers questions in more than 250 languages.
- A bidirectional Epic integration listed in Connection Hub, and support for more than 20 record and practice management systems.
- Stated controls: HITRUST i1, a PCI DSS Level 1 processor for cards, AWS hosting and business associate agreements.
- Agents that make the payer and pharmacy benefit manager calls, work the phone menu and the hold, and return results as structured data.
- Built for the pharmaceutical and patient support market, with Amgen named and use reported by eight of the ten largest manufacturers.
- Patient calls as well, including copay support, member services and medication adherence check ins.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Collectly and Infinitus Systems are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Collectly | Infinitus Systems |
|---|---|---|
| Primary category | RCM & Prior Auth AI | RCM & Prior Auth AI |
| Founded | Not recorded | 2019 |
| Headquarters | San Francisco, California | San Francisco, California, United States |
| Website | collectly.co | infinitus.ai |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Infinitus Systems
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Product / capability
Infinitus's payer calling agents can now identify the right pharmacy benefit manager from the BIN and PCN printed on most member ID cards, rather than from a payer ID mapped in advance.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Collectly sells AI revenue cycle automation for patient financial work across the visit. Before the visit, pre-visit intake automation handles digital check-in, insurance card capture, coverage checks, demographic validation and consents. An AI eligibility and benefits agent verifies coverage, retrieves benefits from clearinghouses and payer portals, interprets copays, deductibles and carve-outs, and identifies prior authorization requirements, and AI cost estimation produces patient responsibility and good faith estimates.
Source: AI Health Index, September 2026
Voice AI agent platform for the calls that stand between a patient and a prescribed treatment. Its agents call payers and pharmacy benefit managers to verify benefits and eligibility and follow up on prior authorizations, appeals and claim status, call provider offices to collect missing enrollment information, and return the results as structured data to the workflow that asked; copilots work the phone menu and the hold, then hand a staff member a live representative.
Source: AI Health Index, September 2026
Questions buyers ask
How are Collectly and Infinitus Systems priced and sold?
Collectly sells through demo requests to medical groups, health systems, billing and revenue cycle companies (which white-label it) and record system vendors (which embed it); the demo form asks for provider count.
With Infinitus Systems, the home page claims up to five times return, with no basis. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
How do Collectly and Infinitus Systems handle patient data?
Collectly describes encryption, access control, audit logs and card tokenization through its processor. It also says Billie 'has been trained on hundreds of thousands of real-world patient billing questions', without saying whose conversations those were, whether they were de-identified, or whether customers' patient interactions continue to train the agent.
For Infinitus Systems, the privacy policy, which covers people who speak with the agents, adds that personal data may be used to improve the functionality of the services, which sits uneasily with the contract-purpose commitment. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Which settings and specialties do Collectly and Infinitus Systems cover?
Collectly sells to solo and group practices, health systems, urgent care, billing and revenue cycle companies and record system vendors, and reports more than 3,000 healthcare facilities.
In Infinitus Systems' case, the agents verify benefits and eligibility, follow up with payers on prior authorization and claim status, call provider offices for information missing from program enrollments, and check financial assistance and copay eligibility. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 25, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Patient Voice Agents page.
Both records were reviewed on this site in September 2026. Infinitus's Clinical Escalations feature scores patient calls against the Schmidt-Thompson protocol and hands urgent ones to a nurse, staff or 911. No clinician decides the calls it scores as not urgent, so ask what happens to those.
Collectly's billing agent escalates to staff when needed and publishes no rule for when. Neither publishes performance by caller language. Collections outreach that performs unevenly lands hardest on the patients least able to absorb a balance.