AI Health Index
Home Care Operations
A

August Health

August Health supplies resident records and daily care software to senior living operators. Its platform combines move in paperwork, assessments, medication administration, care tracking, billing and operational reporting. August Intelligence adds language model features within those workflows, using the resident information teams already collect.

Intelligent Vitals turns measurements in chart notes into structured data. Shift Handoff summarizes the previous shift's alerts, absences, notable events, missed routines and exceptions for the next caregiving team. Resident Summaries bring personal and clinical context to the point of care, while Intelligent Service Plans drafts interventions from a community's own protocols for staff review. The system supports caregivers and clinical leaders within the existing record rather than requiring a separate chat session. Founded in 2020, the San Francisco company serves operators including Bickford Senior Living and Koelsch Communities.

AI Health Index verifiedOctober 14, 2026
Compare August Health with other vendors
Founded
2020
Headquarters
San Francisco, California, United States
Categories
home-care-operations, clinical-summarization
Indexed Products
August Intelligence, Intelligent Vitals, Shift Handoff, Intelligent Service Plans, Resident Summaries, Care Track, EHR, eMAR, Move-Ins, Billing & Payments, Insights
Buyer Segments
Senior living operators, Assisted living communities
Assessment

Capability Axes

An AI Health Index grade measures what a buyer can verify from public sources on the date shown. It is not a rating of how good the product is. A vendor can build an excellent system and grade low on an axis because it publishes nothing an outsider can check. How grades read

AI Capability
AI Centrality
CC on AI CentralityArtificial intelligence is a feature layer on a product whose value stands without it. A learned component is a model whose parameters are estimated from data: machine learning, or a statistical model fitted to population data, including one then updated on the patient measurements. A fixed formula, a rule set, or a feedback controller that adjusts a dosing factor from the patient own readings is not one, however patient specific its output and whatever the vendor calls the adjustment.
Vendor Published

August Health adds learned interpretation to an established senior living EHR and operations platform. Intelligent Vitals extracts measurements from notes, while Shift Handoff organizes care details for the next team. Medication administration, billing, assessments and resident records remain useful independently of those AI features.

Autonomy and Oversight Model
BB on Autonomy and Oversight ModelThe oversight structure is described and one part is missing, commonly the threshold at which the system stops or what happens after it is wrong.
Vendor Published

Intelligent Service Plans produces a draft that staff review and personalize before services take effect. Shift Handoff supports a conversation between outgoing and incoming caregivers, and extracted vitals remain editable. Confidence thresholds, exception routing and the response to an incorrect AI summary are not specified.

Model and Technology Transparency
CC on Model and Technology TransparencyThe architecture is described in general terms with nothing identified. Proprietary is asserted rather than explained.
Vendor Published

Resident information is supplied to large language models through contextual prompts. Development examples describe adjusting historical lookback periods and adding senior living knowledge to improve summaries. Model names, suppliers, training datasets, release versions and the process for changing the model behind a feature are not specified.

Model Supply Chain Disclosure
CC on Model Supply Chain DisclosureThe architecture is described and no model provider is named. Naming a hosting provider alone does not lift a record out of this band. Record the host in the note, because it matters for residency and breach scope, and grade on the model layer, which is the question this axis is named for.
Vendor Published

The privacy policy describes hosting, technology, communications and analytics providers as recipients of service data. August Intelligence uses a large language model and promises that one community's data will not inform another community's responses. Model providers and their processing terms are not identified.

Clinical and Operational Evidence
CC on Clinical and Operational EvidenceNamed customers, or vendor reported percentages with no method, denominator or reference standard. Scale of use is recorded here and is not treated as evidence of benefit.
Vendor Published

Bickford Senior Living reported 23% fewer incidents, 34% fewer citations and 50% fewer early departures during the first quarter after implementation in five Virginia communities. Those results cover the broader EHR rollout and care model. Baseline counts, comparison controls and performance of individual AI features are not supplied.

AI Safety and PHI Stewardship
BB on AI Safety and PHI StewardshipCategorical commitments are published, such as no training on customer data, without the retention schedule behind them.
Vendor Published

Customer data does not train the August Intelligence language model or inform responses for other communities. The service privacy policy permits aggregated or deidentified data for product improvement and retains personal data while needed. Model retention periods and safety incident procedures remain unspecified, despite described work on prompts and clinical guardrails.

Regulatory and Compliance
HIPAA and BAA Posture
BB on HIPAA and BAA PostureBusiness associate status is stated and supported by a substantive privacy document, with the agreement or its scope not fully published. For a vendor outside the United States, an equivalent regime documented to this depth grades here. A vendor whose product does not process protected health information grades here too when it says so plainly and explains the scope, with a service privacy document behind it: stating a position a buyer can rely on is the posture this axis grades, and the band above is closed to it because there is no agreement to publish.
Vendor Published

August Health identifies itself as a business associate in its service privacy policy, which covers resident health information. Its public pharmacy BAA binds subcontractors and provides breach and amendment obligations. That agreement is scoped to pharmacy data; its applicability to an operator's August Intelligence subscription is not established.

Security Certifications and Trust Center
BB on Security Certifications and Trust CenterA recognized certification is named in the vendor own material without the artifact, or with a scope or renewal question the buyer has to raise. A recognized certification here is an audit of how the vendor operates security, such as SOC 2, HITRUST or ISO/IEC 27001. A certification has a scope and a clock, and both are part of this grade. A certification the vendor attaches to its data center, hosting facility or cloud provider, rather than presenting as its own, is the host's and does not count here.
Vendor Published

SOC 2 compliance is claimed for the platform and August Intelligence. The enterprise terms also commit to administrative, physical and technical safeguards for resident information. The SOC report type, assessment period and scope are not specified, and a report available before contracting is not identified.

FDA and Regulatory Status
CC on FDA and Regulatory StatusNo device claim is made and the product is scoped accordingly. Most administrative and operational products sit here and are not penalized for it, because this axis grades the appropriateness of the positioning rather than possession of a clearance.
Vendor Published

Intelligent Vitals structures measurements already documented by staff, while Shift Handoff presents recorded care details for a human discussion. Service plans draw from community protocols and require staff review. The product is presented as care documentation and workflow support, without a claimed FDA device authorization.

AI Governance and Bias Disclosure
CC on AI Governance and Bias DisclosureResponsible artificial intelligence is committed to in policy language with no evaluation behind it. Most of the index sits here.
Vendor Published

Development work includes clinical team feedback, experiments with historical context and prompt changes intended to suppress unsafe medication suggestions. These practices describe how summaries are refined, but a formal model governance framework, review responsibilities, release criteria and evaluations across resident or language groups are not specified.

AI Liability and Recourse
CC on AI Liability and RecourseMechanisms exist that let someone challenge an output, such as audit trails, source traceability or review before commit, with nothing standing behind the output and no route for the harmed party.
Vendor Published

Staff can review service plans before activation and edit extracted vital signs. Enterprise terms disclaim accuracy and responsibility for decisions based on platform insights. Contract remedies cover uptime and intellectual property infringement; an obligation to correct harmful AI output or compensate an affected resident is not stated.

Integration and Deployment
EHR and Interoperability Depth
BB on EHR and Interoperability DepthNamed systems with read access or one directional writing, or standards support with named deployments behind it.
Vendor Published

Named connections send resident data to GEHRIMED, exchange resident information and encounter notes with Ethizo, and synchronize medication orders with pharmacy systems such as FrameworkLTC. A REST API supports other applications. Connection documentation and production confirmation for bidirectional access to a major hospital EHR are not supplied.

Deployment Model and Data Residency
CC on Deployment Model and Data ResidencyA single hosted option with location implied rather than committed.
Vendor Published

The platform is hosted software accessed by authorized community staff through individual accounts. Customers operate in the United States and Canada, but those service locations do not establish where information is stored or processed. Hosting regions, tenant isolation and international model processing paths are not specified.

Commercial
Commercial Transparency
CC on Commercial TransparencyNo price is published and the posture is discoverable: a buyer can establish how the product is sold and what drives the cost before contacting the vendor. Most of the index sits here.
Vendor Published

Operators buy subscriptions with features and communities defined in an order form. Billing and Payments can add transaction charges, and renewal pricing can change with advance notice. Subscription prices, AI feature charges, implementation amounts and a unit that supports a cost estimate are not specified.

Setting and Specialty Coverage
BB on Setting and Specialty CoverageCoverage is named with validation behind part of it.
Vendor Published

Senior living and assisted living operators use the platform for resident documentation, medication administration, care planning and shift coordination. Bickford's five Virginia communities provide a named operational example. Results for the broader platform do not establish accuracy of the AI features across resident conditions or languages.

Commercial

Pricing

Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.

Entry Price Pricing Basis BAA Tier Implementation Source
Contact sales
 Negotiated subscription for selected platform features and communities. Public agreement covers pharmacy relationships; scope for operator subscriptions is not specified. Not specified. Vendor Published

Order forms set subscription and optional payment processing charges. AI inclusion, minimum commitments and implementation amounts require a quote.