Laguna Health vs Popai Health (2026)
The AI Health Index reads this as a choice between depth inside one conversation and breadth across all of them. Laguna works inside the care manager's call: it prepares the care manager, offers hints during the conversation, drafts the note afterwards, updates member information and scores each care manager for team leaders. Popai listens across calls, in person visits and text messages in more than 70 languages, writes notes that link each line back to the moment in the conversation that supports it, reviews interactions whether a person or an AI agent handled them, and ranks a population for outreach. Choose Laguna where the care management call is the program and a committed United States data location matters. Choose Popai where patient contact runs across many channels and languages and a reviewer needs to check each note against its source. Both tell buyers their output is accurate without qualification, and no review step can confirm that, because a reviewer sees what a note says and not what it left out. One thing a buyer should know: neither publishes results by language, and the patients a speech model understands least are often the ones a care management program exists to reach.
- Laguna commits to where the data lives. Its platform page says data is stored and processed in United States data centers, with encryption in transit and at rest and single sign on. Popai publishes no hosting region or residency commitment for the service.
- Laguna states business associate status in a privacy policy that reaches the service: protected health information handled for a health plan or provider is used only as HIPAA permits, with agreements in place with its own service providers. Popai's only privacy document covers its website and does not mention protected health information.
- Laguna is an author on a randomized trial published in the Journal of Healthcare Management in 2023, which tested coaching after a cardiovascular discharge against usual care. The trial tested human delivered coaching rather than the software, so it supports Laguna's approach, not its product figures.
- Every claim in a Popai note links to the moment in the conversation that supports it, and a note enters the record only after it has been reviewed and approved. A reviewer can check what a note says against its source. Laguna describes no source links and no review step before member information is updated.
- Popai covers calls, in person visits and text messages in more than 70 patient languages, and its Coach function reviews every interaction against the customer's standards whether a person or an AI agent handled it.
- Popai names its customers, Essen Health Care, New Horizons and Clover Health, with staff from the first two quoted on its site.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Laguna Health and Popai Health are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Laguna Health | Popai Health |
|---|---|---|
| Primary category | Value Based Care Intelligence | Value Based Care Intelligence |
| Founded | 2020 | 2024 |
| Headquarters | New York, New York, United States | New York, New York, United States; Tel Aviv, Israel |
| Website | lagunahealth.com | popai.health |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Laguna Health
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Product / capability
Laguna Companion now shows each member's top five open HEDIS care gaps in Call Prep and keeps them in view during the live call, read only from the plan's care gap system.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Laguna Health, founded in 2020 by Yoni Shtein and Yael Adam and based in New York, applies conversational AI to the calls care managers hold with members. Its roots are in contextual care after a hospital discharge: a member's record describes their medicine but not their life circumstances, caregiver situation or the obstacles that decide whether a recovery plan is followed, and those surface in conversation.
Source: AI Health Index, September 2026
Popai Health, founded in 2024 by chief executive Eyal Gurion, chief product officer Michael Latar and chief technology officer Elad Levy and based in New York and Tel Aviv, builds what it calls patient context from everyday care team conversations. It listens across mobile and call center calls, in person visits and text messages in more than 70 patient languages and sells three functions on that layer.
Source: AI Health Index, September 2026
Questions buyers ask
How do Laguna Health and Popai Health work with the EHR?
The Laguna Reef platform page offers light integration for a fast start or deeper connection to an existing CRM, and the company's blog describes its tools as working across cloud based systems; the home page says member information is updated automatically after every interaction, and the site offers a Chrome extension.
With Popai Health, the capture page says notes are delivered into the EHR, care management platforms and CRMs a team already uses, with no new pane of glass, and Patient Context combines what patients say with what the customer's systems already hold. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 21, 2026. No vendor pays for placement.
How are Laguna Health and Popai Health priced and sold?
In Laguna Health's case, the home and platform pages publish no price, unit of charge or contracting model; the routes in are a demo request, a free trial request form, and a downloadable one pager and impact summary behind a form.
For Popai Health, the site gives no price, unit of charge or contracting model, and the routes in are a demo booking and a contact form. The basis question is open and material: per minute of conversation, per care manager seat, per member or per program would produce very different bills from the same deployment, and the home page frames value per care manager and per 5,000 patients without saying which the company charges on. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 21, 2026. No vendor pays for placement.
How do Laguna Health and Popai Health handle patient data?
With Laguna Health, the company's blog describes extracting about 50 psychological and social traits per member into a structured database.
In Popai Health's case, the site shows a SOC logo and a HIPAA badge, and the only privacy document is a website privacy policy that does not reach patient data. Popai listens across mobile and call center calls, in person visits and text messages, and says it holds onto the details a busy team rarely writes down, so what it collects is more candid than any form. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 21, 2026. No vendor pays for placement.
Which settings and specialties do Laguna Health and Popai Health cover?
The setting is the member's home and the telephone rather than a clinical facility, and the Laguna Reef platform configures the product to each organization's methodologies, from motivational interviewing to quality standards such as HEDIS, NCQA and URAC.
With Popai Health, coverage is United States only, and results are reported for care management rather than across the list of settings. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 21, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Clinical Summarization & Chart Review page.
Neither vendor publishes a price, a unit of charge or a contracting model. Both show the AICPA logo in the footer without saying which SOC report it refers to, which type, what period or who performed it, so the report itself is the first thing to request.
Both make an unqualified accuracy claim. Popai's capture page promises notes that are accurate every time in every language. Laguna's own blog quotes an executive calling its solution accurate and hallucination free, and its home page reports clinical content accuracy above 99 percent with no method. Neither publishes results by language or any subgroup analysis.
Laguna's Insight scores each care manager, and nothing published says how those scores are validated or how a care manager can contest one. Popai names no model supplier and publishes no privacy or business associate terms for the service itself.
Ask both for the SOC report, the method and denominator behind any accuracy figure, and results by language. Ask Laguna what stands between a drafted update and the member record. Ask Popai for the service's privacy and business associate terms and where audio and transcripts are stored.