hellocare.ai vs Telepatia (2026)
Both put an AI layer over the hospital encounter, and they sense different things. hellocare.ai watches the room, with computer vision for fall prevention, fall detection and pressure injury prevention running on the edge of in room devices, so one remote clinician can observe up to 32 rooms, and ambient documentation is one module among many. Telepatia listens to the consultation, transcribing it in real time and returning a structured record with guideline and institutional protocol guidance while the clinician is still with the patient. The market usually settles this before the feature list. hellocare.ai is deployed across US health systems including Ardent Health's more than 2,000 rooms, WVU Health System's 25 hospitals and MultiCare, while Telepatia is built for Latin America, with more than 25 hospital systems in Brazil, Colombia and Mexico. If your failure mode is nursing capacity in a US hospital, start with hellocare.ai. If it is consultation documentation and protocol adherence in a Latin American system, start with Telepatia.
- Named deployments are specific, including Ardent Health across more than 2,000 patient rooms, WVU Health System across 25 hospitals, MultiCare, UCHealth and OSF HealthCare.
- The platform spans virtual nursing, virtual sitting, ambient documentation, remote monitoring and hospital at home, with its own 4K in room camera device and telemedicine carts.
- Epic's MyChart Bedside TV runs natively on its devices and is listed in Epic Toolbox, and Epic, Cerner and Allscripts are named as integrated record systems.
- Localization is the product rather than a translation layer, with models grounded in clinical guidelines, peer reviewed literature and each institution's own protocols.
- The AI subprocessors are named, ElevenLabs, Google and OpenAI, and the physician reviews and approves each draft.
- A free tier serves independent private practice physicians, alongside negotiated agreements for hospital systems.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. hellocare.ai and Telepatia are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | hellocare.ai | Telepatia |
|---|---|---|
| Primary category | Remote Monitoring & Chronic Care | Ambient Scribes |
| Headquarters | Clearwater, Florida | Medellín, Antioquia, Colombia |
| Website | hellocare.ai | telepatia.ai |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
hellocare.ai, operated by Solaborate Inc of Clearwater, Florida, is an inpatient virtual care platform combining software, hardware and AI, sold to hospitals, home care and primary care.
Source: AI Health Index, July 2026
AI clinical platform built for Latin America, operated by Telepatía S.A.S., which is domiciled in Medellín, Colombia. The platform combines ambient documentation, clinical decision support and EHR integration: it transcribes consultations in real time, generates structured records adapted to each clinician's style, reviews the record, flags potential errors, and surfaces evidence based recommendations and institutional protocol guidance during the encounter.
Source: AI Health Index, July 2026
Questions buyers ask
How do hellocare.ai and Telepatia work with the EHR?
For hellocare.ai, the company names Epic, Cerner and Allscripts as integrated record systems.
With Telepatia, the second can be described in language that sounds like the first, so the published wording does not settle which applies. The regional context makes the question sharper rather than pedantic. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 26, 2026. No vendor pays for placement.
How do hellocare.ai and Telepatia handle patient data?
In hellocare.ai's case, the terms state the company may, at its own discretion, review and monitor examination data and audiovisual recordings to detect incorrect use of the services.
For Telepatia, the policy states that identified personal data is not used to train its models. By default, data that has been de identified may be used to improve the company's models unless the client institution disables this in the platform's administrative settings, which it can do at any time. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 26, 2026. No vendor pays for placement.
Which settings and specialties do hellocare.ai and Telepatia cover?
With hellocare.ai, the platform is organized around where it operates rather than what it treats: hospital, home care and primary care, each with a published module list.
In Telepatia's case, a free tier for independent private practice physicians extends reach to clinicians outside institutional settings, which matters in a region the company cites as having 43 percent fewer physicians per capita than the OECD average. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 26, 2026. No vendor pays for placement.
What evidence is published for hellocare.ai and Telepatia?
For hellocare.ai, several are expansions from a narrower starting point to an enterprise standard, which is a customer deepening its commitment rather than signing once. A collaboration with Mayo Clinic on an artificial intelligence project is also published, as is a $47 million funding round.
With Telepatia, all figures are vendor or investor stated without published methodology, and nothing defines what the errors prevented count includes or how prevention is demonstrated. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified July 26, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Ambient Scribes page.
hellocare.ai's AI is computer vision on a camera in an occupied patient room, running continuously on people who may not be able to consent, and its terms let the company review examination data and audiovisual recordings at its own discretion. Its navigation names HITRUST, HIPAA, ISO 27001 and SOC with no report behind the label, and no detection accuracy or false alarm rate is published.
Telepatia's reported outcomes, including protocol adherence rising from 84 to 99 percent, roughly 1.7 to 2 hours recovered per physician a day and 60,000 errors flagged in real time, are vendor reported and unaudited, and by default it may use de identified data to improve its models unless an institution opts out. HIPAA is the operative compliance frame in only one of these two markets.
An earlier version of this comparison said neither vendor discloses its model supply chain; Telepatia names ElevenLabs, Google and OpenAI as its main AI subprocessors. That statement was corrected on 10 October 2026.