Eleos Health vs mdhub (2026)
The question underneath this pair is whether you are replacing your record system or adding to it. Eleos rides on top of the stack a behavioral health organization already runs, embedding through a browser extension and naming the systems it works with, including Carelogic, Credible, InSync and SmartCare. It frames its product as augmented rather than autonomous: the draft covers about eighty percent of a typical progress note and the provider reviews, edits and submits. It publishes research, including a randomized trial run at one clinic with 47 adults, and holds ISO/IEC 42001 certification of its AI management system after an accredited audit. mdhub replaces the stack. Named AI workers run admissions, notes, billing and engagement inside its own record system, CRM and revenue cycle tools, with electronic prescribing alongside. Those surrounding products are real products rather than scaffolding for the agents, which is worth knowing if you are buying the agents and inheriting a record system with them. On oversight mdhub publishes more than its marketing implies: clinician sign off before any note enters the record, explicit guidance that a provider must independently evaluate a suicidality flag, and a published statement that crisis response is outside what it promises. What it does not publish is what its always on admissions agent does with the caller who needs that crisis response.
- It adds to the record system you run rather than replacing it, embedding through a browser extension in the specialty systems behavioral health organizations actually use.
- Published research, including a randomized trial, plus an accredited certification of its AI management system, give a diligence team something to read.
- Oversight is described rather than assumed: the draft covers about eighty percent of a progress note and the provider reviews, edits and submits every one.
- You want the whole clinic in one place: the record system, the CRM and the revenue cycle sit under the agents, and electronic prescribing is in the same platform.
- The paperwork is unusually open for a company this size: the business associate agreement is published in full, and the attestation is named with its type.
- Its published boundaries are specific where they matter: every clinical note requires clinician review before it enters the record, and its guidance says a provider must independently evaluate any suicidality or self harm flag.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Eleos Health and mdhub are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Eleos Health | mdhub |
|---|---|---|
| Primary category | Behavioral Health AI | Behavioral Health AI |
| Founded | 2019 | Not recorded |
| Headquarters | Waltham, Massachusetts, United States | San Francisco, California |
| Website | eleos.health | mdhub.ai |
Side by Side
Select any grade to read the note behind it.
Product updates
The latest logged changes from each vendor, newest first, each linked to its source.
Eleos Health
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Product / capability
Eleos Health shipped version 10.0.17.
Source
mdhub
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Product / capability
mdhub introduced three new platform capabilities: AI Analytics for custom reporting on clinical and financial metrics, an AI Care Coordinator named Laura for patient engagement via the portal, and an automated Chart Audit tool to review documentation against payer requirements.
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EHR / interoperability
mdhub launched a native integration with athenaOne, officially becoming a vetted partner on the athenahealth Marketplace.
Source
Each vendor in one paragraph
Written to be quoted whole. Each paragraph opens the AI Health Index profile of the vendor: what the product is, who buys it and what it does.
Voice based AI for community based care, marketed as CareOps automation, serving community behavioral health and substance use disorder treatment organizations and, since 2025, home health, hospice and palliative care.
Source: AI Health Index, September 2026
AI native operating system for behavioral health clinics, combining named AI workers with an integrated EHR, CRM and revenue cycle management in one platform, with e-prescribing and telehealth inside it.
Source: AI Health Index, September 2026
Questions buyers ask
How do Eleos Health and mdhub work with the EHR?
Eleos also describes integrations with client systems over its own VPN without naming them.
With mdhub, the platform includes a behavioral health native record system designed around its own agents, described as built for behavioral health workflows rather than retrofitted from a general medical system, so for a clinic adopting the full stack the usual integration question dissolves. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How are Eleos Health and mdhub priced and sold?
Eleos sells to provider organizations, community behavioral health, substance use disorder, home health and hospice agencies, through a demo and contract, and its site describes outcomes and time saved but not what drives the cost, whether clinicians, sessions, notes or modules.
For mdhub, the returns are specific by contrast: around 30 percent more patients scheduled, denials cut by 70 percent, more than two hours saved per clinician per day, operational costs down by up to half, and 98 percent of clinics reporting improved efficiency. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How do Eleos Health and mdhub handle patient data?
Eleos keeps the AI-generated note suggestions and user engagement data and states that it retains them for refining its models, together with minimal session identifying information: clinician ID, session date and time, client unique ID and name.
In mdhub's case, the commitment first, because it is specific and checkable: session audio is discarded once the note has been generated and not retained afterward. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
How much do Eleos Health and mdhub leave to the clinician?
Eleos frames its product as augmented rather than autonomous intelligence: it drafts note content, which Eleos says covers about 80 percent of a typical progress note, and the provider reviews, tweaks and submits. Its Compliance product checks notes for documentation errors before claim submission, and Eleos states that it is not there to replace a provider's judgment about clinical care.
With mdhub, the company's guidance is explicit that for high acuity situations including suicidality, self harm and crisis, a qualified provider must evaluate any flag independently and never act on model output alone. The billing sequence follows from the signature rather than bypassing it: the billing agent pulls the signed note, then codes and submits, which puts a licensed human upstream of the claim. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 20, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers.
The two solve different scopes, so the real question is replacement against layer. mdhub publishes stronger boundaries than its automation marketing suggests, including a scope exclusion saying crisis response sits outside what it promises, which is rare candour on the page aimed at community clinics.
A scope exclusion is not a routing rule: its admissions agent answers every call, text and fax around the clock, and no escalation criterion, crisis behavior or handoff path is published for it. Ask for the criterion, the handoff and the hours a person is reachable. mdhub publishes no price of any kind and names no model, model provider or hosting arrangement.
Eleos is the better documented on oversight and on data: session audio is deleted within one to two minutes, training use is stated, and it names a combined SOC 2 Type II and HITRUST audit alongside ISO/IEC 42001 certification of its AI management system. Its strongest trial is small and single site while its headline multiples are quoted without that caveat, so ask for multi site results. Neither publishes performance compared across accent, dialect or language.