Alcidion vs TeleTracking (2026)
Both sell patient flow software to NHS trusts, and both have put learned models on top of workflow tools hospitals have used for years. TeleTracking, from Pittsburgh, is a capacity management specialist. Its Operations IQ platform covers transfer centers, bed and capacity management, transport and enterprise analytics for more than 150 health systems in the United States and the United Kingdom, hosted on AWS. Decision IQ, launched in November 2025, builds a model of each hospital from its own data, forecasts demand and bed availability and ranks discharge work for staff. Alcidion comes at flow from the clinical side. Its journey boards are where ward teams record discharge plans, observations and handover, and the same platform extends to emergency department documentation, virtual care and the full record, writing back to the hospital's systems over FHIR. Its AI so far is aimed at documentation, with a registered concept detection feature and a scribe built with Google's Gemini. A trust that wants a capacity and transfer engine across sites is looking at what TeleTracking does; one that wants flow built into clinical workflow, or a route to a new record, is looking at what Alcidion does.
- Clinical workflow at ward level: journey boards, observations, handover and emergency department documentation.
- Writes back to the hospital's record and administration systems over FHIR, and can become the full record.
- Concept Detection, registered as a Class I medical device in the United Kingdom and Australia.
- A published UK price list for Miya Patient Flow, with UK customers' data stored and processed in the UK.
- Capacity management covering transfer centers, bed management, transport and enterprise analytics.
- Decision IQ models each hospital from its own data, forecasts demand and ranks discharge priorities, with no public large language models.
- ISO 27001:2022, HITRUST and UK Cyber Essentials certification listed in its trust center, with a public subprocessor list.
- More than 150 health systems across the United States and the United Kingdom.
This comparison is published by AI Health Index, an independent research platform that compares healthcare AI vendors objectively. Alcidion and TeleTracking are each graded against the same capability taxonomy, from each vendor's own public materials and the regulatory record, under the AI Health Index verification standard. No vendor pays for placement, and no vendor has reviewed this page. How this evidence is graded
Plain facts
| Fact | Alcidion | TeleTracking |
|---|---|---|
| Primary category | Hospital & Unit Operations | Hospital & Unit Operations |
| Founded | Not recorded | 1991 |
| Headquarters | Melbourne, Victoria, Australia | Pittsburgh, Pennsylvania, United States |
| Website | alcidion.com | teletracking.com |
Side by Side
Select any grade to read the note behind it.
Each vendor in one paragraph
Written to be quoted whole. Each paragraph states what the AI Health Index verified about the vendor, with the caveats attached.
Alcidion's Miya Precision gives NHS trusts and Australian and New Zealand health services journey boards, bed management, observations, emergency department and virtual care modules on one FHIR based platform, and at some trusts the full electronic patient record. Its AI is aimed at documentation: Concept Detection suggests SNOMED CT codes from free text notes and is registered as a Class I medical device in the United Kingdom and Australia.
Source: AI Health Index, September 2026
TeleTracking's Operations IQ platform runs transfer center, bed and capacity management, transport and enterprise analytics work for more than 150 health systems in the United States and the United Kingdom, hosted on AWS since 2024. Decision IQ, launched in November 2025, builds a computational model of each hospital from its own data, forecasts demand and bed availability, and ranks discharge work for frontline staff.
Source: AI Health Index, September 2026
Questions buyers ask
Do both sell to NHS trusts?
Yes. TeleTracking sells its capacity management platform in the United States and the United Kingdom, with a UK affiliate, a UK implementation partner and NHS deployments. Alcidion counts more than 40 NHS trusts among its customers, with patient flow, emergency department, observations and record deployments. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 28, 2026. No vendor pays for placement.
How does each use AI in patient flow?
TeleTracking's Decision IQ is a forecasting and prioritization model trained on each hospital's own operational data, which ranks discharge work for staff to act on. Alcidion's patient flow modules are workflow tools with rules based decision support, and its newer AI is in documentation, through Concept Detection and the Miya Scribe and Miya Insight products built with Google Cloud. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 28, 2026. No vendor pays for placement.
What security certifications do they hold?
Alcidion holds ISO/IEC 27001 certification from the British Assessment Bureau and Cyber Essentials Plus, both renewed in 2026. TeleTracking's trust center lists ISO 27001:2022, HITRUST and UK Cyber Essentials, with the certificates and reports released on request. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 28, 2026. No vendor pays for placement.
Where is customer data hosted?
Alcidion stores and processes UK customers' data in the UK on its own cloud, backed by partners in a UK data center. TeleTracking hosts on AWS in the United States for US customers and in the EU for EU and UK customers. From the AI Health Index, drawn from each vendor's own published materials and the regulatory record, verified September 28, 2026. No vendor pays for placement.
Related comparisons
Other published head to head assessments involving these vendors or their closest peers. The full set for this category is on the Health System AI Platforms page.
Adoption figures and results are each vendor's own, and neither publishes forecast or documentation accuracy. Alcidion lists a UK price for Miya Patient Flow; TeleTracking publishes no price.