TeleVox pricing
No figure, rate card or unit of charge is published anywhere on the site, and third party coverage records only that quotes are custom. The contract, by contrast, is well disclosed: the company publishes its standard service agreement, so a buyer can read the commercial mechanics before contacting sales.
How TeleVox pricing works
- Pricing model
- Quote based, on a statement of work or order form under the published WestCX service agreement. Auto renewing subscription terms with ninety days' notice to stop, invoiced charges with stated payment and late fee terms, and price changes permitted at renewal. No unit of charge is published for any channel.
- Implementation
- Not published. No implementation, integration or onboarding fee appears and no deployment timeline is given. The service agreement requires the customer to provide and maintain the systems and materials needed for the service, including record system access for event triggered messaging, and starts the subscription clock at the earlier of thirty days after provisioning or go live, which implies an implementation period without pricing it.
- Business associate agreement
- Every customer that sends protected health information. The service agreement states that where the customer is a covered entity and provides protected health information to Televox, Inc. as a business associate, the published business associate agreement is incorporated by reference. That agreement binds agents and subcontractors to the same restrictions, sets reporting and response deadlines, and expressly permits the company to de identify and aggregate protected health information in compliance with HIPAA. No premium tier gates it.
From that agreement: services are bought on a statement of work or order form under a master agreement with Televox, Inc.; each subscription runs for a term set in the order form and begins at the earlier of thirty days after system access is provisioned or go live; subscriptions renew automatically unless either party gives ninety days' written notice before expiry; charges are invoiced with stated payment and late fee terms; and the provider may change prices at renewal. The provider also reserves the right to insert an opt out mechanism into outbound programs, or suspend the affected service, where it has a contact compliance concern.
The unit of charge is not published, and it matters on a communications platform, where per message, per minute, per patient, per provider and per location produce very different bills, and where physical mail is priced separately by nature. Whether conversational interactions are priced differently from one way reminders is also unstated, and it is the difference between the old product and the one the company now leads with. An ROI calculator on the site models savings rather than cost. The renewal uplift and any minimum volume are not published either.
TeleVox pricing against its alternatives
Published prices for TeleVox and the products closest to it. Each figure is as the vendor publishes it, in its own currency and billing unit.
- TTeleVoxNo pricing published. Quote on request
- SSwitchboard, MDNo published price
- 3314e DexitNo published price
- RRelatientNo published price
- TTalkie.aiFrom $1,000 a month
- AAuthenticxNo published price
- KKeona HealthNo published price
- AAssort HealthNot recorded
- MmPulseNo published price
TeleVox pricing, answered
How much does TeleVox cost?
TeleVox does not publish a price. The contract, by contrast, is well disclosed: the company publishes its standard service agreement, so a buyer can read the commercial mechanics before contacting sales.
Does TeleVox charge an implementation fee?
Not published. No implementation, integration or onboarding fee appears and no deployment timeline is given. The service agreement requires the customer to provide and maintain the systems and materials needed for the service, including record system access for event triggered messaging, and starts the subscription clock at the earlier of thirty days after provisioning or go live, which implies an implementation period without pricing it.
Does TeleVox offer a business associate agreement?
Every customer that sends protected health information. The service agreement states that where the customer is a covered entity and provides protected health information to Televox, Inc. as a business associate, the published business associate agreement is incorporated by reference. That agreement binds agents and subcontractors to the same restrictions, sets reporting and response deadlines, and expressly permits the company to de identify and aggregate protected health information in compliance with HIPAA. No premium tier gates it.