AI Health Index
Ambient Scribes
N

Noterro

Noterro, from Noterro Inc. in Canada, is practice management software for allied health practitioners, built for massage therapy, chiropractic, physiotherapy, osteopathy, mental health and mobile practices. It covers charts and forms, scheduling with online booking and reminders, billing, payments and simple insurance, and a clinic branded app. Its AI features are Noterro Scribe, which turns dictation or a recorded conversation into a preliminary clinical note that the practitioner reviews before adding it to the chart, and Form Summary, which condenses intake forms into short summaries to read or listen to before a visit.

Scribe recordings are encrypted, processed in the United States, deleted after analysis and never used to train AI models, while clinic data is stored in Canada. Plans start at $33 a month for one practitioner on Core, with Plus at $55 and a higher tier at $77, 15 percent off for annual billing and added seats from $13.20 a month; every plan includes $3 of AI usage, and Scribe costs $0.16 a minute. A 14 day trial needs no credit card.

AI Health Index verifiedOctober 12, 2026
Compare Noterro with other vendors
Founded
—
Headquarters
Canada
Website
www.noterro.com
Categories
ambient-scribes
Indexed Products
Noterro practice management, Noterro Scribe, Form Summary, Noterro GO
Buyer Segments
Allied health practitioners, Massage therapy, chiropractic and physiotherapy clinics, Multidisciplinary and mobile practices
Assessment

Capability Axes

An AI Health Index grade measures what a buyer can verify from public sources on the date shown. It is not a rating of how good the product is. A vendor can build an excellent system and grade low on an axis because it publishes nothing an outsider can check. How grades read

AI Capability
AI Centrality
CC on AI CentralityArtificial intelligence is a feature layer on a product whose value stands without it. A learned component is a model whose parameters are estimated from data: machine learning, or a statistical model fitted to population data, including one then updated on the patient measurements. A fixed formula, a rule set, or a feedback controller that adjusts a dosing factor from the patient own readings is not one, however patient specific its output and whatever the vendor calls the adjustment.
Vendor Published

Noterro Scribe and Form Summary are the learned parts: Scribe identifies speakers, filters out small talk and drafts a preliminary note from dictation or a recorded visit, and Form Summary turns intake forms into natural language summaries.

Practice management, scheduling, billing and charting all work without the AI, and Scribe is optional.

Autonomy and Oversight Model
BB on Autonomy and Oversight ModelThe oversight structure is described and one part is missing, commonly the threshold at which the system stops or what happens after it is wrong.
Vendor Published

Scribe output arrives as a preliminary note in a review queue, where the practitioner checks unreviewed scribes, makes changes and adds them to the clinical note with a click, and Scribe is always optional. Once a clinical note is finalized it cannot be changed or deleted, only extended with an addendum.

Nothing filters what is dictated before it is sent for processing, so keeping identifying details out of a dictation rests with the practitioner.

Model and Technology Transparency
CC on Model and Technology TransparencyThe architecture is described in general terms with nothing identified. Proprietary is asserted rather than explained.
Vendor Published

Scribe's AI model is described as trained for health and wellness, including procedures, medications and conditions, and it can identify participants in a conversation and filter out small talk; Form Summary produces natural language summaries of intake forms.

No model, provider, training data or version is named.

Model Supply Chain Disclosure
CC on Model Supply Chain DisclosureThe architecture is described and no model provider is named. Naming a hosting provider alone does not lift a record out of this band. Record the host in the note, because it matters for residency and breach scope, and grade on the model layer, which is the question this axis is named for.
Vendor Published

Dictated content leaves Noterro for processing by an AI transcription service, held in the United States only for the duration of that processing, and Noterro says recordings never train AI models.

The provider that processes Scribe recordings is not named.

Clinical and Operational Evidence
CC on Clinical and Operational EvidenceNamed customers, or vendor reported percentages with no method, denominator or reference standard. Scale of use is recorded here and is not treated as evidence of benefit.
Vendor Published

Case studies name the practices behind Noterro's claims. Lorol, a massage therapist, saved about 30 to 40 minutes a day by dictating treatment summaries into Scribe between appointments on phone, iPad and laptop; Rest & Refresh Massage Therapy reports SOAP notes finished in seconds instead of minutes since adopting Scribe; Huafeng TCM Acupuncture reports clinical notes that took about 30 minutes now taking about 10 with Noterro's templates; and Balance Integrative Health says automated reminders cut its no shows sharply. Noterro puts its user base at thousands of practitioners.

Each figure is the practice's own account, with no measurement period, baseline or method behind it.

AI Safety and PHI Stewardship
BB on AI Safety and PHI StewardshipCategorical commitments are published, such as no training on customer data, without the retention schedule behind them.
Vendor Published

Scribe recordings are encrypted, held in the United States only while they are processed, deleted automatically afterward and never used to train AI models. Only the dictated content is sent for processing, with no other information from the patient record, and the privacy policy asks practitioners to leave names, birth dates and contact details out of their dictation.

How long generated drafts and form summaries are kept before review is not stated.

Regulatory and Compliance
HIPAA and BAA Posture
CC on HIPAA and BAA PostureA status is stated but not supported: compliance is claimed, or business associate status stated, without the underlying document, including where the only privacy notice published covers the website rather than the service that handles patients. The mirror case grades here as well: a substantive privacy document that reaches the service, with no statement of business associate status anywhere and no scope position taken. One of the two elements the band above asks for is present, which is a grade below it and not a grade at the floor.
Vendor Published

A HIPAA page maps Noterro's controls to the technical safeguards of the security rule, including unique user IDs, automatic logoff, encryption and audit logs, and the privacy policy covers the service, with a schedule on Ontario's PHIPA for Canadian clinics.

No business associate statement or agreement is published for US clinics.

Security Certifications and Trust Center
DD on Security Certifications and Trust CenterControls are asserted with nothing independent behind them, or nothing is published. Read the note before concluding anything: this is the grade most often corrected on a second pass, because assurance material frequently sits on a parent domain or inside an old announcement rather than on the product pages.
Vendor Published

Every release, several times a week, passes automated software composition, static and dynamic analysis plus human review, systems are monitored around the clock, and backups are kept in multiple physical data centers with on site security and redundant power.

No certification or outside penetration test is named.

FDA and Regulatory Status
CC on FDA and Regulatory StatusNo device claim is made and the product is scoped accordingly. Most administrative and operational products sit here and are not penalized for it, because this axis grades the appropriateness of the positioning rather than possession of a clearance.
Vendor Published

The software manages allied health practices and their documentation, and its AI drafts notes and summarizes forms for the practitioner to review; no device claim is made.

Neither feature makes or recommends a clinical decision.

AI Governance and Bias Disclosure
DD on AI Governance and Bias DisclosureNothing published on how model behavior is governed or tested. Multilingual operation with no subgroup performance sits here when the vendor markets recognition quality as a strength, because a caller the system failed to understand leaves no complaint and no record.
Vendor Published

Scribe is described as trained for health and wellness vocabulary across the allied health disciplines Noterro serves.

Nothing is published on how the model is evaluated or how its errors are tracked.

AI Liability and Recourse
CC on AI Liability and RecourseMechanisms exist that let someone challenge an output, such as audit trails, source traceability or review before commit, with nothing standing behind the output and no route for the harmed party.
Vendor Published

Every scribe draft waits in a review queue until the practitioner edits and adds it, and finalized notes can only be extended by addendum, which leaves an audit trail.

No accuracy figure, warranty or remedy covers a wrong draft.

Integration and Deployment
EHR and Interoperability Depth
DD on EHR and Interoperability DepthNo integration evidence. A connector described as available on request grades here until one exists.
Vendor Published

Noterro is itself the clinical record for the practices that use it, holding charts, forms and notes. Its named integrations are QuickBooks, Xero, Square and Google Calendar, for accounting, payments and scheduling.

No exchange with another clinical record system is described.

Deployment Model and Data Residency
BB on Deployment Model and Data ResidencyOptions and residency are stated with isolation or the processing path left open.
Vendor Published

A hosted service with a clinic branded app and a mobile version serves practitioners in the clinic and on the road. Clinic data is stored in Canada, Scribe recordings are held temporarily in the United States during processing and then deleted, and backups sit in multiple data centers.

How one clinic's data is separated from another's is not described.

Commercial
Commercial Transparency
AA on Commercial TransparencyPublished tiers with figures, a stated unit of charge, and a route to start without a sales conversation.
Vendor Published

Pricing is published in full: Core at $33 a month for one practitioner, Plus at $55 and a higher tier at $77, with 15 percent off for annual billing, additional seats from $13.20 a month on Core, and $3 of AI usage on every plan. Scribe is billed by use at $0.16 a minute, and a 14 day trial starts online without a credit card.

Setting and Specialty Coverage
CC on Setting and Specialty CoverageCoverage is claimed broadly without specifics, or stated clearly with nothing validating it yet.
Vendor Published

Noterro serves massage therapy, chiropractic, physiotherapy, osteopathy, mental health and mobile practitioners, from solo practitioners to multidisciplinary clinics, and says thousands of allied health practitioners use it.

No clinic using it is named.

Commercial

Pricing

Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.

Entry Price Pricing Basis BAA Tier Implementation Source
$33/month per practitioner
$33 baseline
 Per practitioner subscription in three tiers ($33, $55 and $77 a month, 15 percent off annually), with Scribe and Form Summary billed by use; Scribe costs $0.16 a minute. A HIPAA safeguards page and a privacy policy covering the service are published; no business associate agreement is published. A 14 day trial starts online without a credit card, and no implementation fee is published. Vendor Published

Every plan includes $3 of AI usage, enough for about 18 minutes of Scribe or 60 form summaries. Added seats start at $13.20 a month on Core.