Is Otter.ai HIPAA compliant?
Otter.ai signs a BAA on its Enterprise plan only. The Basic, Pro and Business plans have none.
- Maker
- Otter.ai, Inc.
- Last checked
- November 11, 2026
Plan by plan
A business associate agreement (BAA) is the contract HIPAA requires before a tool handles patient information.
| Plan | BAA available | Detail |
|---|---|---|
| Basic | No | Otter lists HIPAA compliance on the Enterprise plan only. |
| Pro | No | Otter lists HIPAA compliance on the Enterprise plan only. |
| Business | No | Otter lists HIPAA compliance on the Enterprise plan only. |
| Enterprise | Yes | Offered as an add on. The BAA is started through an account executive. |
What that means in practice
A BAA is available on the Enterprise plan, where Otter lists HIPAA compliance as an add on. A customer starts the BAA through its account executive.
Otter states that it becomes a business associate only when a signed BAA is in place, and that the BAA has to be executed before any patient information is handled.
The Basic, Pro and Business plans are not eligible. Otter lists HIPAA compliance on the Enterprise plan only.
How to read this answer
HIPAA has no certificate a product can hold. The part that can be checked is whether the maker signs a business associate agreement, and for which plans.
A signed agreement is where compliant use starts. The practice still has to set the tool up correctly, control who can use it, and train staff.
This page records what Otter.ai, Inc. documents. It is not legal advice. See the regulatory compliance guide or the HIPAA status of other AI tools.