Cedar launched the Kora Platform, evolving its single AI billing agent into an integrated suite of purpose-built AI agents for patient revenue recovery. The platform orchestrates autonomous inbound voice, proactive outbound voice, and two-way text capabilities to handle tasks such as routine billing inquiries, payment processing, and Medicaid enrollment. The agents integrate with existing electronic health records and call center systems, retaining conversation history to carry context across multiple patient interactions.
Our readRevenue cycle management teams can leverage this multi-channel suite to automate patient financial interactions and contain inbound call volumes. By intelligently determining caller intent and proactively initiating outbound engagement, the platform helps health systems reduce the cost-to-collect for growing self-pay and uninsured patient populations.