Steer Health

Everything Steer sells is agent delivered and there is no non AI business underneath: it is not an EHR, a payments platform or a services firm with AI added. Note for scoping rather than for the grade: documentation is one module among many in a platform whose commercial centre of gravity is patient acquisition and revenue growth, so a buyer evaluating Tara as a standalone scribe is buying into a much wider system.

Wide autonomous reach with no published limits. Agents answer inbound calls, schedule, manage referrals, verify insurance, create care plans and write actions back into the EHR unattended, described by the vendor as completed work rather than call deflection. For the documentation module specifically, no review gate, confidence threshold, acceptance rate or escalation path was located, and care plan creation in particular is a clinical artifact rather than an administrative one. The 98 percent accuracy figure is offered in place of an oversight description, which is not the same thing.

A 98 percent note accuracy figure is published with no methodology, reference standard, denominator or date, and no model card, named models or evaluation protocol was located. Applying this lane's standing question, whose model is it, nothing was found disclosing whether the agents run on proprietary models or a general purpose foundation model with a healthcare layer.

Substantially more named customer evidence than most vendors in this category, and it should be read for what it measures. Steer reports deployment across 472 or more live locations and 100 or more health systems, names Prime Healthcare with more than 24 million dollars in incremental net revenue across 38 facilities, and cites specific results at named organisations including a 72 percent lift in online new patient conversions and a 47 percent lift in surgical conversion. Held at B rather than A because every outcome measured is COMMERCIAL rather than clinical or documentation quality: demand created, inquiries booked, slots filled, patients returned, revenue captured. None is independently verified and none tells a buyer whether the notes are any good.

Not assessed. No statement on audio or transcript retention, de identification or training use was located, which is a significant gap for a platform whose agents touch calls, intake, documentation and post discharge outreach across a claimed 472 locations.

Not assessed. No product specific business associate agreement posture was located in this pass.

Not assessed. No named or dated attestation and no trust centre located in this pass, which is notable for a vendor deployed across enterprise health systems where such reports are normally a procurement requirement.

Not a regulated medical device and none claimed. Flag rather than grade: automated care plan creation is a step beyond documenting an encounter, and the classification question is worth asking as that capability matures.

The sharpest incentive structure in this wave, and it comes from the pricing model rather than the marketing. Steer states that clients pay based on OUTCOMES DELIVERED rather than a flat subscription, and one of the outcomes it markets for its documentation module is a 15 percent revenue lift from surfaced missed billing and coding opportunities. That means the vendor's own compensation rises as the practice's coding intensity rises, which is structurally stronger than the vendors elsewhere on this gradient who merely advertise a revenue lift while charging a fixed fee. This index has scrutinised savings linked pricing before on the payer side, and credited Collectly specifically because non contingent subscription pricing does not reward collecting more. Graded C rather than D because, unlike MarianaAI, there is no claim of removing the human from coding; the concern is alignment, not autonomy. No fairness statement, subgroup analysis or accent disclosure was located.

Among the stronger integration claims in this category, though asserted rather than verified here. Steer describes writing directly into Epic, Oracle Health and athenahealth plus a claimed 50 or more other systems, with bidirectional synchronisation named specifically for Epic and Cerner, pre built integrations, and go live in three to four weeks from contract including EHR integration, agent configuration and staff training. Writing completed actions back rather than deflecting calls is the meaningful distinction. Held at B because no integration architecture, certification programme membership or named production reference for the write back specifically was verified in this pass.

Not assessed. Cloud delivered across voice, chat, web and text channels, but no hosting region, residency option or sub processor detail was located.

The mechanism is disclosed clearly and the number is not. Steer states that pricing is performance based, with clients paying on outcomes delivered rather than a flat software subscription, customised to organisation size and services deployed, and quoted through sales. Publishing the model rather than hiding it is worth something, and it tells a buyer more about the relationship than a rate card would. But no figure, floor, or definition of which outcomes trigger payment was located, and outcome definitions are precisely where a performance based contract is won or lost.

Broad across care settings and unusual in one direction. Coverage spans hospitals and health systems, medical groups, surgical and medical specialties with operating room block time and referral workflows, and emergency departments where it targets left without being seen rates and door to provider times. It also runs a dedicated FUNCTIONAL MEDICINE vertical built around membership and programme based business models, recurring revenue, entitlement tracking and advanced laboratory panel workflows, which is a cash pay segment almost nothing else in this index addresses. Held at B because no specialty count is published and language support is English only.