Caregility
Caregility, based in Wall, New Jersey, runs a virtual care platform for hospitals and other care settings. The Caregility Connected Care Platform carries two way audio and video into patient rooms through purpose built devices, with applications for virtual nursing, virtual patient observation (iObserver), virtual visits and consults, and virtual critical care, and an impact analytics service (LOOP). The company says its devices are validated in more than 19,000 patient rooms, with 99.99 percent platform availability, across inpatient, outpatient, home, federal, rural and international programs.
Its AI capabilities sit on that layer. Augmented Observation applies computer vision to live video to detect movement and position changes linked to falls, elopement and self harm and alert observers, and audio AI listens for calls for help and distress; voice commands, vitals trending and clinical notes are also listed. In August 2026 Schellman certified Caregility to ISO/IEC 42001, the AI management system standard, for its computer vision capabilities, adding to ISO 27001 and ISO 27701 certifications and FIPS 140-2/3 validation.
Caregility is listed in Epic Toolbox for Inpatient Virtual Care for 2026, with integration into MyChart Bedside, Epic Monitor, Haiku and Hyperspace, and connects to nurse call and bedside devices. It publishes no price, detection accuracy or business associate agreement.
Capability Axes
An AI Health Index grade measures what a buyer can verify from public sources on the date shown. It is not a rating of how good the product is. A vendor can build an excellent system and grade low on an axis because it publishes nothing an outsider can check. How grades read
Caregility's business is the video and device layer for virtual care, and AI is a feature on it. The Caregility Connected Care Platform carries two way audio and video into patient rooms for virtual nursing, observation, consults and critical care, on purpose built devices validated, the company says, in more than 19,000 patient rooms. Its AI capabilities sit on top: Augmented Observation applies computer vision to live video to detect movement and changes that could lead to falls, elopement or self harm and alert staff, audio AI detects calls for help and distress, and the company lists voice commands, vitals trending and clinical notes.
The learned components are real and certified, and the platform's value stands without them.
The system flags and people decide. Augmented Observation analyzes live video and alerts staff through the iObserver application to movement and changes that could lead to falls, elopement or self harm, and prioritizes which rooms need attention so one observer can watch several patients; remote observers and bedside teams decide what to do. Audio AI adds alerts for calls for help and distress.
One part of the structure is missing: no alert threshold, confidence level or observer to patient ratio is published, and nothing says what happens when two rooms need attention at once or an event is missed. The page's "See More. Miss Less." is comparative, not a promise that nothing is missed.
The capabilities are described and the models are not. Augmented Observation applies computer vision to live video to detect movement and position changes linked to falls, elopement and self harm, and audio AI detects elevated noise, calls for help and distress; the ISO/IEC 42001 scope describes computer vision that analyzes patient positioning to detect fall risk. Voice commands, vitals trending and clinical notes are also listed. No model type, training data, version, update practice or accuracy figure is published.
No party behind the platform is named. Caregility describes a cloud platform, its own room devices, computer vision and audio AI services, and an ecosystem in which partners run applications on the platform, with integrations to Epic, nurse call and bedside devices. No cloud provider, model provider, subprocessor list or partner data terms are published, and the privacy policy lists only website services (Cloudflare, Google, Vimeo, LinkedIn). Clinical notes among the AI capabilities suggest language models may be involved, and nothing says whose.
Scale and customer stories, with no measured result for the AI. The company says its devices are validated in more than 19,000 patient rooms, with 99.99 percent platform availability and more than 70 clinical workflows, and it runs an impact analytics service (LOOP) to help customers measure financial, quality and staffing results. It publishes a customer outcomes page and case studies.
The home page and the Augmented Observation page give no outcome figure, study design or named site result for the AI capabilities, though the outcomes page and case studies may; nothing peer reviewed is cited.
Certified privacy management and general assurances, with the AI data questions unanswered. The home page says the platform is HIPAA compliant and certified to ISO 27001 and ISO 27701, with end to end encryption and access controls, and the company reports FIPS 140-2/3 validation. The computer vision analyzes live video of patients and their surroundings, and audio AI listens for calls for help and distress.
No retention period for video or audio, statement on whether captured material trains the models, or de identification method is published, and the privacy policy (effective 1 January 2022) does not address them. Nothing is published on safety engineering.
HIPAA compliance is claimed and no business associate position is published. The home page says the platform is HIPAA compliant and certified to ISO 27001 and ISO 27701 (privacy information management). The privacy policy (effective 1 January 2022) covers the website and contacts about products and services and does not address protected health information or business associate status, and the compliance page linked in the footer reads "coming soon". No business associate agreement, tier or subcontractor terms are published.
Recognized certifications are named without the artifacts. The home page says the platform is certified to ISO 27001 and ISO 27701, with end to end encryption, access controls, automated vulnerability scanning and patching, and annual third party penetration testing, and the August 2026 announcement adds FIPS 140-2/3 validation. No certificate, certifying body for ISO 27001, scope or date is published, no trust portal is offered, and the footer's compliance page reads "coming soon".
The AI is scoped as observation support and makes no device claim: computer vision and audio alerts go to observers and staff who decide what to do, and every alert comes with a live view. The company lists vitals trending among its AI capabilities; a trend drawn from monitored vital signs sits closer to clinical decision support, and no position is published for it.
An AI management system is certified for the product's computer vision. Caregility announced on 13 August 2026 that Schellman Compliance, an independent certification body, certified it to ISO/IEC 42001, the standard for AI management systems, with a scope covering the development, maintenance and monitoring of the computer vision services that analyze patient positioning to detect fall risk and alert caregivers. The announcement lists governance across the lifecycle, AI risk assessment and mitigation, ongoing monitoring and performance evaluation, defined responsibilities, and audits with management review.
What is not published is the evaluation itself: no detection results by patient group, lighting, room type or setting. So the governance framework is certified for this product, and its results are not public.
Alerts reach people who can see the room, and nothing stands behind the output. Augmented Observation sends its computer vision alerts into the iObserver application, where remote observers watching live video decide whether to intervene, and staff act on them; the company's ISO/IEC 42001 certification covers monitoring and performance evaluation of those capabilities. That is a review mechanism.
No detection accuracy, missed event rate or false alert rate is published, and no warranty, service level, indemnity or correction route for a missed or false alert appears; the 99.99 percent availability figure the company publishes concerns the platform, not what the models say.
Named integration with Epic, verifiable in Epic's marketplace, with production use behind it. Caregility is listed in Epic Toolbox for Inpatient Virtual Care for 2026, its second consecutive year, and describes integration paths into MyChart Bedside, Epic Monitor, Haiku and Hyperspace, so virtual care is launched and seen inside Epic workflows. The platform also connects to nurse call systems, interactive patient consoles, bedside devices and partner applications, and runs in more than 19,000 patient rooms.
What Caregility writes back into Epic as discrete record entries is not published, and neither is an interface specification.
A hosted platform with in room devices, and no location committed. Caregility describes a cloud platform with purpose built room devices, proactive fleet monitoring every 60 seconds, 99.99 percent availability and deployments in the United States and internationally, including federal and rural programs. No cloud provider, region, residency commitment or tenancy model is published, and nothing says whether the computer vision runs on the device or in the cloud, or which video leaves the hospital.
No price, unit of charge or pricing basis is published, and every commercial route on the site ends in a demo request. The platform spans devices, applications (observation, virtual nursing, consults, coordination), AI capabilities and consulting, and nothing says how those are licensed against each other or whether the AI capabilities cost extra. A figure of $100 to $500 appears on a third party listing without any unit, and cannot be used to size cost.
Broad coverage, named by setting, with scale behind part of it. Caregility serves inpatient units, emergency departments, operating rooms, intensive care, behavioral health, pediatrics and NICU, long term care, clinics, home, schools, federal and rural programs, and international deployments, through virtual nursing, observation, consults and critical care. Augmented Observation also tracks staff visits and room status to optimize coverage, bed turnover and resource deployment, and observation reduces reliance on one to one sitters. The company says its devices are validated in more than 19,000 patient rooms.
No results are published by setting, and the AI capabilities are newer than the platform.
Product updates
Material product, regulatory, evidence and commercial changes at Caregility, each verified against a live source and tagged to the capability axis it bears on. Funding rounds and awards are not product changes and are not logged.
Caregility and Ascom completed an integration that lets bedside staff call in a Caregility virtual nurse from Ascom Telligence nurse call controls, including the Patient Station, Duty Station and TelliConnect Workflow Station. One button press connects the bedside team to a remote clinician through the Caregility smart room device. Both companies describe it as the first step in a broader agreement, and Ascom joins Caregility's Care Square partner ecosystem.
Alternatives to Caregility
Vendors in the same categories as Caregility whose graded profiles look most alike, with a line on what each product does.
Similar is not the same, so check that each one does the job you need. No vendor pays for placement.
care.ai makes virtual care and ambient monitoring software for hospital inpatient units.
Vitalchat, based in Raleigh, North Carolina, sells a software led virtual care platform for hospitals.
Sickbay, from Medical Informatics Corp (MIC) in Houston, is a vendor neutral platform that captures physiologic data and waveforms from bedside monitors, ventilators and other devices…
Artisight sells a smart hospital platform built around one ceiling or wall mounted device that combines dual 4K cameras, a microphone array, radar, indoor positioning and an NVIDIA Jetson…
AvaSure makes virtual care technology for hospitals, and launched virtual sitting (TeleSitter) in 2009.
Biobeat sells wearable vital sign monitors and a cloud platform for hospitals, long term care and home programs.
Ordered by how closely the graded profiles match across the fifteen axes, inside the same categories. See how each axis is graded in the methodology.
Pricing
Vendor-published figures are labeled as such. Figures labeled “Estimated” are derived from third-party sources and have not been confirmed by the vendor.
| Entry Price | Pricing Basis | BAA Tier | Implementation | Source |
|---|---|---|---|---|
|
Not published
|
Not disclosed. No unit of charge is described anywhere. Whether pricing follows the device, the room, the concurrent user, the session, the application or the enterprise is unstated, and the presence of cloud based device fleet management across more than 30,000 endpoints suggests a device denominated model without confirming one. Nothing indicates how the individual applications, covering observation, virtual nursing, consultation and coordination, are licensed relative to the underlying platform, nor how the newer AI capabilities are charged against the base video service. | Not published. The home page states HIPAA compliance and ISO 27001 and ISO 27701 certification; no business associate agreement, tier or subcontractor terms appear, and the compliance page reads "coming soon". Ask for the agreement and precisely what audio sensing captures and keeps. | Not disclosed as a fee position, though the company describes a substantive implementation practice rather than a self serve deployment. Published material references network assessment, clinical design and post go live optimization as stages the vendor accompanies the customer through, which indicates professional services exist and are delivered. Nothing states whether they are charged separately, bundled into the platform agreement, or scoped per site. No implementation timeline is published. The scale of the work is likely material given deployments involve physical device installation across patient rooms, integration with record systems, nurse call platforms and bedside consoles, and clinical program design for virtual nursing or observation models that change how staff work. | Vendor Published |
No price, unit of charge, range, tiering, implementation fee or minimum commitment is published, and every commercial route on the company's site ends in a demo request. A figure of $100 to $500 appears on a third party listing with no unit attached and cannot support any calculation.
The platform spans devices, applications for observation, virtual nursing, consults and coordination, AI capabilities and consulting, across inpatient, ambulatory, post acute and home settings, and nothing says how those are licensed against each other or whether the AI capabilities cost extra. The company's impact analytics service (LOOP) measures results for customers but no return figure is published. Ask for the unit of charge, how applications and AI capabilities price against the platform, device fleet cost at scale, and the minimum term.