Relatient extended the self scheduling and call center scheduling tools in its Dash platform to behavioral health providers, adding secure self service booking and automated appointment management. Relatient cites one behavioral health customer where 60 percent of self scheduled appointments came from new patients and 47 percent of booked appointments were seen within three days.
Our readBehavioral health scheduling carries privacy and intake requirements that general scheduling tools handle poorly. Organizations should ask which intake steps are automated and how sensitive appointment types are kept out of reminders and call center scripts.