Relatient news and updates

Relatient extended Dash Self so patients can view, book, cancel, reschedule, confirm and update appointments without staff, verified by two factor authentication and with no account to create. Caregivers can manage appointments for several family members, and every change is checked against provider preferences, open slots and visit type rules. Relatient reports that in testing across thousands of appointments, 91 percent of users completed their task without a call.

Our read

Every change a patient makes goes through the practice's own scheduling rules, which is what keeps self service from breaking the schedule. It is available now to all Dash Self clients.

Relatient extended the self scheduling and call center scheduling tools in its Dash platform to behavioral health providers, adding secure self service booking and automated appointment management. Relatient cites one behavioral health customer where 60 percent of self scheduled appointments came from new patients and 47 percent of booked appointments were seen within three days.

Our read

Behavioral health scheduling carries privacy and intake requirements that general scheduling tools handle poorly. Organizations should ask which intake steps are automated and how sensitive appointment types are kept out of reminders and call center scripts.